Froged

Great for tracking and understanding users, leads and website visitors

Kommentare: I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Vorteile:

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Nachteile:

Native mobile app is not yet where it needs to be, but they are working on a new version.

Very Effective Tool to Understand Your Traffic & Leads

Kommentare: So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.

Vorteile:

I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.

Nachteile:

They don't allow removing their branding from the live chat and emails.

Cons at best.

Kommentare: horrible, overall.

Vorteile:

I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.

Nachteile:

I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.

Froged is an impressive Behavioral Messaging Platform like Intercom

Kommentare: Impressed! Excellent software and easy to use.

Vorteile:

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

Nachteile:

I would like to see an android and iPhone app, this is on the roadmap.

Great addition to our tools arsenal for tracking and engaging users

Vorteile:

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

Nachteile:

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

Excellent Customer Service to cover a not so mature product

Kommentare: I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool.

Vorteile:

The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!

Nachteile:

The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.

An all round solid product

Vorteile:

The product was easy to use and set up. It's very powerful. It has an auto-message feature, a knowledge base and most importantly triggers based on the client behaviour. The fee is also reasonable

Nachteile:

The product isn't white label. Having "Powered by frogged" just isn't professional.

Kind Toad for Live chat support and user aalytics.

Kommentare: Fantastic support and a great system for your priest to grow with.

Vorteile:

The knowledge base, live chat and user tracking features

Nachteile:

No mobile app yet, sometimes it's hard integrate with existing platforms like e-commerce without slowing down your load time.

A great new comer in the Customer Education and KB game!

Kommentare: Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with.

Vorteile:

The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.

Nachteile:

Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.

Very great product and a great platform

Vorteile:

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too. Their team is very responsive when you need help from them.

Nachteile:

It takes some time to setup that platform and that's it. Not too much negative about Froged, for now.

Muy buen producto con gran potencial

Kommentare: Buena

Vorteile:

El potencial y la flexibilidad que tiene

Nachteile:

A veces complica pasos, pero nada grave.

Fundamental para un software SaaS

Vorteile:

La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.

Nachteile:

Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.

Experiencia a Usuarios

Kommentare: su funcionalidad en tiempo de respues es excelente

Vorteile:

Es muy intuitivo y me permite obtener estadisticas

Nachteile:

Es muy amigable , facil de interactuar con los usuarios

Opinión Froged

Vorteile:

De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día.

Nachteile:

Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones.

Es un buen producto

Kommentare: Es buena, como todo sistema hay cosas por mejorar.

Vorteile:

El chat y las opciones para configurarlo

Nachteile:

Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.

un buen producto producto pero muy caro

Vorteile:

las funciones de implementación que ofrece para recabar datos y el chat.

Nachteile:

el precio es demasiado elevado para lo que ofrece.

Decent software but can improve

Kommentare: Overall, it was a decent experience with Frogged. If they could work on the product depth, it would make Frogged an outstanding product.

Vorteile:

It was easy-to-setup. It offered all the features that we needed at very affordable pricing.

Nachteile:

Lack of some basic functionalities like export and search. It was quite sluggish at times.

Retro

Kommentare: Atención centralizada para mis clientes

Vorteile:

Atención centralizada para mis clientesAtención centralizada para mis clientes

Nachteile:

Funcionalidad limitada Funcionalidad limitada

Froged

Kommentare: Es una aplica

Vorteile:

Me ha gustado la facilidad de que tener una conversación con una persona.

Nachteile:

No me gusta la parte de templates, debido a que considero que es demasiado trabajo el crear uno

Excelente producto

Vorteile:

Impacto inmediato y excelente soporte, muy recomendado.

Nachteile:

La funcionalidad de knowledgebase podría ser mas versatil a nivel de look & feel.

Gets the job done

Kommentare: Gets the job done, happy with the app

Vorteile:

The application does what it needs to be.

Nachteile:

If I had to pick something I didn't love its the interface.

Like Intercom, but better

Vorteile:

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Nachteile:

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Un cambio radical en la gestion

Kommentare: Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma.

Vorteile:

Todo el acompañamiento por el equipo de CS. La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.

Nachteile:

Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente

Software to support my clients thats I can’t do without

Kommentare: Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Vorteile:

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up.

Nachteile:

I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Essential tool for customer success and onboarding process

Vorteile:

The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.

Nachteile:

At the moment I don't find any noteworthy negative aspects.