Froged

Great for tracking and understanding users, leads and website visitors

Kommentare: I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Vorteile:

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Nachteile:

Native mobile app is not yet where it needs to be, but they are working on a new version.

Like Intercom, but better

Vorteile:

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Nachteile:

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

In Betracht gezogene Alternativen: Drift

Warum Froged gewählt wurde: We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

Zuvor genutzte Software: Intercom

Gründe für den Wechsel zu Froged: We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.

Froged never stops surprising us!

Kommentare: We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time.

Vorteile:

We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.

Nachteile:

Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot

Great Functionalities Better For Deep Integrations

Kommentare: The experience so far is great. They are constantly improving the tools and have great support.

Vorteile:

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Nachteile:

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

In Betracht gezogene Alternativen: tawk.to und Intercom

Warum Froged gewählt wurde: We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

Zuvor genutzte Software: tawk.to

Gründe für den Wechsel zu Froged: The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.

Froged Review

Vorteile:

Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime.

Nachteile:

The mobile app is buggy, apart from this I expect the platform to grow in the coming years.