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Snap Survey Software
Was ist Snap Survey Software?
Wird in allen Marktsegmenten eingesetzt, einschließlich: Regierung, Gesundheitswesen, Bildung, Marktforschung, Personalwesen und Finanzen. Snap Survey Software und Feedback Management Solutions bieten professionellen Forschern eine Suite von integrierten Lösungen für das Umfragedesign, die Verwaltung, die Datenerfassung und die Analyse sowie Berichterstellung für alle Erhebungsmodi (Online, Papier zum Scannen, Mobiltelefon (Smartphone und Tablet) und Kioskumfragen in JEDER Sprache.
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Bewertungen über Snap Survey Software
For the professionals
Kommentare: I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems.
Vorteile:
- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)
Nachteile:
Building visual reports can sometimes be tricky.
Antwort von Snap Surveys
vor 4 Jahren
It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of customer service in all areas of the business, and that whoever you may need to contact, is always only a phone call away. We have strengthened our support team in line with our growing business so to hear such positive feedback means we are getting it right! Although reporting templates are available within the package, I understand that the more complex and sophisticated reports can be trickier to set up, but once created, often prove invaluable to customers looking for comprehensive and detailed analysis for their survey data. Should you need any assistance with these, our trainin
In Betracht gezogene Alternativen:
Great product...easy to use
Kommentare: Great experience. Easy to get help when needed.
Vorteile:
Easy to use. Has all features I need for my stats tables.
Nachteile:
Merging data could be an easier function.
Antwort von Snap Surveys
vor 2 Jahren
Thank you for your review, Merrie. I will share your feedback about data merging with our development team.
In Betracht gezogene Alternativen:
Could be better, could be worse
Kommentare: Snap has been a reliable platform for our organization for over 10 years. While they're made some modernizations, there are so many survey options available now that this product feels cumbersome and clunky by comparison.
Vorteile:
I like that the web platform allows for easy access to download all surveys, there is some customization of reports, and being able to distribute the survey in various forms of media is appreciated.
Nachteile:
There are a lot of options and unless you go through a full training, it's really hard to know what all is available to you. Also, the licensing can be very costly. We have multiple people who need to potentially use the product simultaneously, but the cost is such that it becomes cost prohibitive after a couple of licenses. There is also very little modern customization in reports - it's very basic.
Antwort von Snap Surveys
vor 2 Jahren
Thank you, Rachel for your review and we appreciate the feedback regarding your mixed feelings on the software. We understand that cost plays a big role in choosing a platform or deciding to move away from a long time solution. We have heard your feedback as well as other's and have made efforts to make Snap more accessible to team environments. We've recently created a Snap Teams Package which allows for multiple users at a competitive price, and with Snap XMP's new sharing feature, being able to create a workflow and share surveys on the fly has never been easier in Snap. We wish you good luck with your new tool but if anything should change, please feel free to reach out to our sales team at sales@snapsurveys.com.
Snap Survey Fan
Kommentare: We provide education programs and Snap Survey allows us to gain meaningful and immediate survey results. We also use Snap Survey to determine where educational knowledge gaps exist.
Vorteile:
I love that this software lives on my computer and is always available to me. It works very cleanly and functions well for our team.
Nachteile:
I was never able to get the scanning in if paper surveys to read results correctly. I've also never found customization of results reports intuitive
Antwort von Snap Surveys
vor 2 Jahren
Thank you, Nora, for your awesome review. We loved that the software met many needs for you and your team and that you've enjoyed the functionality and customer service with Snap Surveys. So sorry that the scanning portion of the software has given you a little trouble, but we'd be happy to assist with that if you wanted to reach out to us at sales@snapsurveys.com
Powerful survey creation & data management program with some unique features
Kommentare: I've used Snap Survey since 2009. At the time, it provided the best balance of cost and functionality of all survey programs we reviewed. Now, as the price has gone up, the value it provides is not quite as good, especially given its weak reporting abilities. It is still a powerful program that has a lot of great feature and advantages that you can't find in competing products. If you work with paper surveys on any level, it is superior to anything else out there. If you want quick and easy reporting for your own purposes, it is also excellent.
Vorteile:
Snap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful formatting management through styles. It offers a simple way to view top-line results and the ways you can print quick reports is simpler and more compact than I've seen in competing products. Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many competitors. I like that you can automate entry of paper questionnaires with the scanning version because there are still circumstances where paper surveys may be the best solution, in whole or in part. Snap also creates pretty clean exports to SPSS and other formats for more extensive statistical analysis than can be performed within Snap.
Nachteile:
Snap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management.
Antwort von Snap Surveys
vor 2 Jahren
Thank you, Sarah, for the amazing review! You touched on many things that make Snap Surveys great; from its full functionality, surveys in multiple modes (including paper), and its data export and analytics capabilities. Your feedback on reporting is a fair one and a big reason why we're continuing to develop and expand upon our reporting capabilities in features like Dashboards which is starting to make its way into the lastest updates of Snap XMP. We would be happy to have a discussion on what your reporting needs are and any additional feedback you might have, so we can continue to develop Snap even better than before. Feel free to reach out to sales@snapsurveys.com.
