Assembled

Wer verwendet Assembled?

Assembled is ideal for rapidly scaling global support teams. Assembled customers include Stripe, GoFundMe, Harry's, Notion, & Hopper.

Was ist Assembled?

Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations.

Assembled – Details

Assembled

https://www.assembled.com

Gegründet 2018

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Assembled – Preisübersicht

Assembled bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Assembled ist ab 15,00 $ verfügbar.


Startpreis

15,00 $

Kostenlose Version

Nein

Gratis Testen

Ja

Assembled – Bereitstellung und Support

Kundenbetreuung

  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Cloud, SaaS, Web

Training

  • Persönlich
  • Live Online
  • Dokumentation

Assembled Funktionen

  • Auftragnehmer-Management
  • Bedarfsplanung
  • Budgetierung/Prognosen
  • Fähigkeiten-Nachverfolgung
  • Lebenszyklus-Management für Mitarbeiter
  • Leistungskennzahlen
  • Mitarbeitereinsatzplanung
  • Personalbeschaffungs-Management
  • Variable Mitarbeiter
  • Zeit- und Anwesenheitsmanagement

Siehe die vollständige Personaleinsatzplanung Software Liste

Assembled Alternativen

Mehr Alternativen zu Assembled

Assembled – Erfahrungen

Alle Bewertungen lesen

Gesamtbewertung

4,7/5

Durchschnittliche Bewertung

Benutzerfreundlichkeit 4,4
Kundenservice 5
Funktionen 4,2
Preis-Leistungs-Verhältnis 4,6

Software bewerten

Teile deine Erfahrungen mit anderen Softwarekäufern.

Eine Bewertung schreiben
Irina L.
Customer Support Manager
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 26.2.2020

"Grammarly's fruitful cooperation with Assembled"

Kommentare: Assembled evaluates historical data of the number of contacts to make work volume predictions. This is especially helpful when it comes to tweaking schedules during the holiday season and upcoming campaigns, as well as making hiring projections. Assembled helps our support team distribute the tasks throughout the day to meet company SLAs. We know when we need to be on tickets and when we can schedule team meetings, training, as well as devote time to other projects. There is a clarity of what needs to be done and when yet no pressure over the adherence because Assembled always leaves room for a considerable degree of latitude.

Vorteile: Assembled built custom features to comply with our needs: - what-if analysis (we play around with different shifts and number of active agents to come up with the best scheduling. When we hire new agents, Assembled helps us identify what shifts we need them in);
- GCalendar integration;
- productivity score;
- custom reports (e.g. staffing requirements during the holiday season, specific schedule recommendations);
- Customer Support dashboard;
- schedule analytics (we see how many hours are devoted to special tasks, meetings, interviews, etc.);
- one-click adjustment of the workload prediction (in case of a campaign, new feature release, etc);
On top of that, Assembled is all about the outstanding customer and technical support! [SENSITIVE CONTENT HIDDEN] even flew over the Ocean to meet the team and see in their eyes how we use the tool. That’s what I call a personal touch.

Nachteile: Take the existing backlog into consideration when forecasting the workload. I know that guys are already working on it.

  • Herkunft der Bewertung 
  • Bewertet am 26.2.2020
Molly G.
Senior Manager, CX
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 20.2.2020

"User friendly program for managers and associates alike!"

Kommentare: Streamlined scheduling between channels, office sites and skill/associate level, including WFH and PTO.

Vorteile: I love the ease of use - It is helpful in sorting by location, level or "skill", channel and more! It helps my Leads maintain coverage across our channels seamlessly, reallocate bandwidth, and share out schedules. It also helps us project for volume against coverage and easily factor in PTO to daily coverage. The integration with Slack is key for our associates who are able to check who else is staffed alongside them on live channels and coordinate accordingly.

Nachteile: As a newer platform, it is not completely built out to the level of capabilities that some older brands might be (comes with time!) but they are very agile and adaptable.

Antwort des Softwareanbieters

von Assembled an 27.2.2020

Hey Molly, thank you for this insightful review!

  • Herkunft der Bewertung 
  • Bewertet am 20.2.2020
Rae S.
manager
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    3 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Herkunft der Bewertung 
  • Bewertet am 16.6.2020

"Features"

Vorteile: honestly what i love most about assembled is the assistance and attention from our rep!
-the copy/paste function has made the most difference in ease of use and making things more efficient. looking forward to further developments in efficiency.

Nachteile: -its very hard to customize things in assembled in an efficient manner.
-draging bulk events/pto default in hours//being able to set default hours for requests/approved time off.
-customization from user end

  • Herkunft der Bewertung 
  • Bewertet am 16.6.2020
Adrien S.
Workforce Manager
Finanzdienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Herkunft der Bewertung 
  • Bewertet am 28.2.2020

"Assembled - Flexible and modern workforce software"

Kommentare: The largest problem being solved with Assembled is the ability to see granular details of our staffing at any time and for any site or vendor. Before I would manually compile spreadsheets to get a complete staffing picture but would be lacking details around total headcount and shrinkages. However, with just a few clicks, in Assembled I can quickly see schedule details down to the individual agent for the 1000+ I staff. Without a doubt, Assembled reduces my weekly workload, giving me hours back in my days.

Vorteile: Assembled really simplifies the complicated task of seeing your staffing across interval and vendor sites. Not only are we able to create/manage internal schedules directly in the tool, but we can also have all of our 1000+ vendor schedules aggregated as well. This is a feature that I have always wanted and have never been able to properly get with other software solutions. Additionally, Assembled is able to integrate into many different systems and allows for a comprehensive "command center" view of real time staffing and queue volumes. Furthermore, the software is able to combine inputs from different systems to provide an easy to read overall view.

Nachteile: Assembled is a relative newcomer to the Workforce software space and, as expected, doesn’t have every feature of the other long established solutions. However, they have turned this into an advantage by working closely with customers to build out the features they want.

Antwort des Softwareanbieters

von Assembled an 17.3.2020

Hey Adrien, thank you for the thoughtful review! We hope to continue to build features that our customers need. :)

  • Herkunft der Bewertung 
  • Bewertet am 28.2.2020
Diego G.
Manager, Customer Support
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Herkunft der Bewertung 
  • Bewertet am 16.3.2020

"A workforce management tool from the future"

Vorteile: Assembled has changed radically the way we do capacity planning in my support department. In the past, we were using sheets but when the team doubled in size, we weren't able to cope with the different changes in our workforce (OOO, breaks, and other considerations) in a timely manner. Assembled helped us thanks to its amazing forecasting, which has proven to be extremely accurate, and how robust the scheduling options are. Now our different GEOs have access to a centralized and up to date picture of what's going on. The tool is easy to use and understand for both admin and agents. Assembled also helped to streamline our PTO request process, making it more efficient, and also our agents can now swap shifts between themselves which have relieved a lot of back and forward communication. We've used also the API to integrate seamlessly with Slack and Zendesk empowering our users immensely. Support is really good and everyone that works in Assembled is super nice and always willing to help. A fantastic piece of software, overall.

Nachteile: Some glitches in the UI every now and then.

Antwort des Softwareanbieters

von Assembled an 17.3.2020

Thank you so much for the fantastic review and the feedback! We have a few UI improvements in the works. We'll keep you in the loop as we continue to release improvements. :)

  • Herkunft der Bewertung 
  • Bewertet am 16.3.2020