ServiceNow Field Service Management
von ServiceNow4.5 / 5 4 Bewertungen
Durchschnittliche Bewertung4 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 3.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
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Über ServiceNow Field Service Management
ServiceNow product focusing on overcoming obstacles such as job skill requirements, travel scheduling and lack of parts
ServiceNow Field Service Management Funktionen
Die hilfreichsten Reviews für ServiceNow Field Service Management
Bewertet am 28.1.2019
ServiceNow in HR
Kommentare: Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch.
Vorteile: We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details.
Nachteile: There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful.
Bewertet am 14.10.2019
Focused in customer experience
Kommentare: With the feature that you can involve your peers in the same ticket is great, together work in the same ticket to resolve the issue ASAP, good software to provide a very good customer experience.
Vorteile: ServiceNow helped us to resolve several outages in my daily work, you go from a medium priority ticket to a high priority ticket in seconds, at the same time keep contact with your coworkers who are also involved and can work in the same ticket together
Recommended, I did not found any issues with this software in the time I used it.
I just changed of department I don't use it any more
Bewertet am 1.1.2019
not always easy to get the task done
Kommentare: my work uses it and i have no choice and got very little training on it
Vorteile: not much needs to give training and make doing things easier. most of the team had to learn by playing with it
Nachteile: so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite
Bewertet am 6.8.2018
Best in Class
Vorteile: Service Now is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.
Nachteile: My least favorite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.