ZoomInfo Chat

An Honest review from an Insent hands-on user

Kommentare: Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects.

Vorteile:

Account-Based Marketing - Personalized experiences Lead Qualification

Nachteile:

No mobile app Noticed few bugs which I have reported

In Betracht gezogene Alternativen: ServiceNow Customer Service Management, Drift und Intercom

Zuvor genutzte Software: Drift

Gründe für den Wechsel zu ZoomInfo Chat: Insent is great for chat purposes and in companies where there is a need for a fast response. It's great for engaging with visitors and converting them. The integrations really help to make the experience better for our prospects.

THE Chatbot for ABM

Kommentare: Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot faster - we don't have to laboriously plan out every conversational scenario for a bot-first tool. Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall.

Vorteile:

Routing to account owners and have them instantly answer/engage on Slack is a game-changer for ABM shops. They do this through integrations with our tech stack. I also like that they ID companies via reverse IP lookup, so we can still route to the right person even when we don't know who is on the site. It's also awesome that you can do custom pathways and experiences, so we can make sure the experiences and conversations aren't annoying.

Nachteile:

They iterate really quickly, and, while it's great for remedying any problems, it can be hard to keep up.

In Betracht gezogene Alternativen: Drift und Intercom

Gründe für den Wechsel zu ZoomInfo Chat: Price, integrations, the ABM experience, and killer customer support.

Great chat software with strong product and incredible customer support

Kommentare: So far, the experience has been really positive. It's been super helpful to have support throughout the onboarding process to assist us in getting set up. Our rep has also been very proactive and attentive after onboarding to make sure we're getting value from the tool. We are seeing positive results in terms of engagement and qualified leads from chat.

Vorteile:

This tool is straightforward and easy to use. I love the logic you can use to build out targeted chats - you can segment based on HubSpot lists and properties as well as by url. I like that you can create bot chats with automation, but you can also point conversations directly to a member of your team. I also like that reps can chat out of the insent platform or out of Slack. Their analytics are also very useful for measuring and evaluating conversations. I love that the product team is constantly releasing improvements (their velocity is impressive!) and that they seriously consider and quickly implement customer feedback. Our account manager, [SENSITIVE CONTENT HIDDEN], has been incredibly hands on and helpful, and has kept us moving forward, answering questions and helping us get set up and successful. I appreciate how proactive he is, and how he has gotten to know and understand our business and use case.

Nachteile:

As a relatively new product, Insent is built to function for pretty straightforward use cases. There are some useful features that do not exist (yet). However, in being new, they are able to quickly and easily make product improvements.

In Betracht gezogene Alternativen: Drift

Warum ZoomInfo Chat gewählt wurde: Our previous tool had extremely limited functionality.

Gründe für den Wechsel zu ZoomInfo Chat: Drift is really expensive and included a lot of functionality that we did not need or intend to use.

Easy to set up; easy to use

Kommentare: We're using the software to communicate directly with individuals who visit our website and then qualify them for further sales follow-up. We've found it to be a lot more helpful and effective than FAQ pages or generic bot responses, and we've gotten positive feedback from prospects/customers who converted to clients.

Vorteile:

It's very easy to set up and start using. Usually companies say their tech is easy, but then it takes 4 engineers and a bunch of luck to get it up and running. This process was very smooth from the beginning and only took one person a few hours to go fully operational.

Nachteile:

It only has a couple of integrations, currently, and it would be very helpful if we could integrate this into ZenDesk.

In Betracht gezogene Alternativen: Drift

Gründe für den Wechsel zu ZoomInfo Chat: It has more robust features and is easier to use.

A sure way to elevate your website chat

Vorteile:

-The Chatflow builder is incredibly easy to use. You can get started in minutes -The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly. Set up was easy - Getting started has been really easy - something that is very important for a lean team! I love their functionality like instant calendar booking, page specific chatflows and reverse IP lookup -Their Customer Success team is top notch. They preconfigured the platform to allow us to get up and running quickly. They also incorporate our suggestions in their product cycle . Insent is a true partner!

Nachteile:

-Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical.

In Betracht gezogene Alternativen: Drift und Intercom

Gründe für den Wechsel zu ZoomInfo Chat: The entire Insent team has an aggressive roadmap and a great vision. Their excitement is contagious. Unlike other tools Insent doesn't feel like a vendor but rather a partner.