Was ist Agilysys Stay?
Agilysys Stay provides a mobile, one-stop solution that manages all aspects of your hotel operation. Automated revenue management tools include automated upsell, room optimization and occupancy-based pricing. Guest experiences can be tailored with preference and history tracking. An easy-to-use design maximizes operational efficiency and reduces training costs. Customize the solution with integrated booking engine, guest mobile, self-service, spa, golf, sales & catering, point-of-sale and more.
Wer verwendet Agilysys Stay?
Guest-centric solutions for independent hotels, boutique brands, casino resorts, enterprise chains, management companies and more. Backed by industry-leading support and a scalable cloud platform.
Wo kann Agilysys Stay bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Agilysys
- Ansässig in Alpharetta, USA
- 1963 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- Agilysys
- Ansässig in Alpharetta, USA
- 1963 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
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Bewertungen über Agilysys Stay
michael
Great software
Kommentare: We are able to get so much done thanks to Agilysys Stay's user friendly modules.
Vorteile:
Easy to use UI. Great services provided that streamline our business operations.
Nachteile:
There is always room for improvement, and the team knows it. They are always releasing updates and staying in the lead in this industry.
Jon
Work Around Projects
Kommentare: I have no specific issues with the system or its functionality at this point. During the three roll-outs we have had in the last year (opening, upgrade & cloud) there have been many issues. It takes weeks to complete or fix any issue. That is not acceptable to me. We had an on-site tech that was amazing and did phenomenal things with our system, but those were all lost during the recent cloud integration.
Vorteile:
It has a functionality about it, that was easy to learn. It has some clunky steps that are time-consuming from a user standpoint, but overall I like the system. The reporting, once set-up definitely has some great information. Overall, the system is very reliable and we have very few system crashes.
Nachteile:
The basic system set-up once we went to the cloud took dated system information. This led to a couple of weeks of set-backs and functionality work around projects. The most distressing issue I have had is actually reaching a qualified tech support person to finish these work around projects. There is NEVER a level 2 tech avail after hours (after 5pm) or weekends. We are a casino, so obviously these times are when we are most busy.
Michelle
Guest Stay is Okay
Vorteile:
This products set up makes it very simple for our staff to use and to learn.
Nachteile:
The reporting is lacking in some of the areas our company uses and needs. We are adapting and hope the software updates will include better reports.
Garrett
Great concept, needs work
Kommentare: Overall we really see a lot of potential with the software and as it stands today, we are happy with the functionality and ability to tailor the software to fit our property needs. Customer service has been very available for us and though things aren't always taken care of in a timely fashion, they are always helpful and try to push things through their engineering team for us. We are looking forward to where this software will be after some more fine tuning.
Vorteile:
Very easy to learn, simple, and fast. Easy to train staff on due to its simplicity. Customization is also quick and easy.
Nachteile:
It seems that we signed on in the early stages of this software as many things weren't as we expected and when we asked customer service we were almost always told that the engineering team was working on designing and implementing those features. We had, and still have issues with communication between the software and third party booking channels. We also have experienced the software "timing out" at inconvenient times during the booking process. Seems like a work in progress.
Ernesto
Not for boutique hotels
Kommentare: It was expensive to get started, but the issue only grew with the COVID situation and our own staff rotation management levels.
Vorteile:
The sales team is impressive. The system has a larger number of partners we can use to integrate with our PMS like siteminder for reviews or Sonifi for TV media.
Nachteile:
The training is extremely expensive and virtually unavailable through any medium except via their own experts.
