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Capacity
Was ist Capacity?
Capacity ist eine sichere, KI-native Support-Automatisierungsplattform, mit der du und dein Team Zeit sparen und intelligenter arbeiten können.
Mit Hilfe von hochmoderner KI wenden sich Unternehmen wie USA Mortgage, Newell Brands, Penguin Random House und viele mehr an Capacity, um ihren Bedarf an Wissensbasis-, Helpdesk- und Workflow-Automatisierung zu erfüllen. Tausende von Mitarbeitern in großen und kleinen Unternehmen nutzen Capacity, um ihre Arbeit so gut wie möglich zu leisten. Erfahre, was Capacity für dich, deine Kunden und dein Team tun kann.
Wer verwendet Capacity?
Capacity bedient mehrere Teams in Unternehmen in verschiedenen Branchen. Jedes Unternehmen verfügt über Wissen, das über Anwendungen, Dokumente und Mitarbeiter im Team verteilt ist. Dieses Wissen muss vereint werden.
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Bewertungen über Capacity
Capacity’s Knowledge Management Solution
Kommentare: We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.
Vorteile:
The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.
Nachteile:
We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.
Antwort von Capacity
vor 5 Jahren
Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7. We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.
Valuable Time Saver
Kommentare: Fantastic and quick which is just the way I like to operate.
Vorteile:
1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue. 2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly. 3) The price point for this product is extremely fair. 4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!
Nachteile:
1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.
Antwort von Capacity
vor 5 Jahren
Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things! We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.
Great concept but needed more work before release
Vorteile:
The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.
Nachteile:
We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.
Antwort von Capacity
vor 4 Jahren
Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.
Capacity: An AI-powered team collaboration software with intuitive features
Kommentare: Overall, Capacity is an AI-powered team collaboration software platform that offers intuitive features for teams looking to improve their productivity and efficiency. While there are some limitations, such as limited customization and team management features, the platform's AI-powered virtual assistant, seamless integrations, and advanced reporting and analytics make it a valuable tool for businesses of all sizes. However, the platform's limited pricing options and support options may make it less accessible to some teams.
Vorteile:
AI-powered virtual assistant: Capacity's AI-powered virtual assistant can help teams automate tasks, manage projects, and provide contextual responses to queries, increasing team productivity and efficiency.Intuitive features: The software has an intuitive and easy-to-use interface, allowing teams to collaborate efficiently and effectively.Seamless integrations: Capacity integrates with other popular software platforms, such as Slack and Microsoft Teams, making it easy to incorporate into existing workflows.Advanced reporting and analytics: The platform provides detailed reporting and analytics, allowing teams to monitor their productivity and measure their success.
Nachteile:
Limited customization options: While Capacity offers some customization options, it may not provide enough flexibility for some businesses' specific needs.Limited team management features: Capacity may not provide enough features to manage teams effectively, such as task assignment, time tracking, and performance monitoring.Limited pricing options: Capacity's pricing may be limiting for smaller businesses or teams with limited budgets.Limited support options: The platform's support options may be limited or costly, making it difficult for some teams to get help when needed.
You'll never have to answer a question twice. Use Capacity - a great AI platform
Kommentare: With our growth, we need partners that help us scale. Capacity is a great partner for that growth.
Vorteile:
Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.
Nachteile:
Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.
Antwort von Capacity
vor 5 Jahren
Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity. We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.
