Was ist ServiceNow Customer Service Management?
ServiceNow Customer Service Management wurde für die digital vernetzte Dienstleistungswirtschaft entwickelt. Die Konvergenz von Produkten und Dienstleistungen erhöht die Erwartungen der Kunden. Aber traditionelle Kundenbetreuungstools funktionieren nicht mehr.
Wer verwendet ServiceNow Customer Service Management?
Verbessere deinen Kundenservice vom Problem bis zur Lösung. Großartiger Service bedeutet mehr als nur die Einbindung deiner Kunden. Verbinde den Kundenservice mit anderen Teams, um Probleme schnell und proaktiv zu lösen.
Wo kann ServiceNow Customer Service Management bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- ServiceNow
- Ansässig in Santa Clara, USA
- 2012 gegründet
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
Das könnte dich auch interessieren:
Azure DevOps Services
Dynamics 365
CloudBlue PSA
Zoho Desk
Über den Anbieter
- ServiceNow
- Ansässig in Santa Clara, USA
- 2012 gegründet
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
ServiceNow Customer Service Management – Videos und Bilder
Kosten ähnlicher Produkte wie ServiceNow Customer Service Management vergleichen
ServiceNow Customer Service Management Funktionen
Alternativen für ServiceNow Customer Service Management
Bewertungen über ServiceNow Customer Service Management
Ravi S.
One of the best Ticketing tools available
Vorteile:
Covers all ITIl aspects w.r.t incident, problem and change management. It has a very cohensive environment right from when an employee joins the organisation, getting access to applications, performing day to day jobs with tickets, requests, incidents, problems and changes. Given the fact that it also has inbuilt reporting capabilities, this is an absolute must. It's api and backend can be accessed by multiple softwares and applications enhancing the capability to produce visually appealing reports. Admins/engineers/customer service execs can create their own dashboards to monitor their queues efficiently. Inhouse capability to graphically repsent the queue make things easier while distributing work, prioritising work, planning change activities etc...
Nachteile:
None that I know of as yet. Whatever customisations i needed were easily available within the existing module.
Ryan W.
In Betracht gezogene Alternativen:
Complete Package
Kommentare: We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.
Vorteile:
The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.
Nachteile:
ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.
Norbert K.
I really appreciate using Service Now in my daily basis
Kommentare: I'm using Service Now as a daily tool to support users with their technical issues and I find Service Now as a excelent tool for this. It's easy to use for users, customizable for me and my colleagues from the support team, have many options to organize Your work. I appreciate it very much and if I change my job, I hope that I will also work in Service Now in the new one.
Vorteile:
I think most important part that I like is posibility to configure Service Now layouts, list and elements on the screen to meet Your personal needs. Want to have this element to be shown in Your homepage dashboard? No problem! You need to create own template to not put the same response every time? Sure thing, You can do it here! Very layouts and pages which I like the most.
Nachteile:
I think building reports and dashboards can be quite difficult when You are trying to do it first time. Report and dashboard builders are quite complex tools any such many options can be shocking at first and you need to spend some time to discover what is what and get used to it.
Will O.
ServiceNow Not for Small and Medium Sized Businesses
Kommentare: When this was flagged to ServiceNow Management, they have washed their hands of it and said for me not to get my hopes up that they will do anything. It's clear that I am too small of a business for them to do anything for us. My only option now is litigation.
Vorteile:
The PROMISED functionality is fine. They never got it to a functional state after a year of "implementation." I do not recommend ServiceNow for small and medium sized businesses because ServiceNow doesn't care about fulfilling their promises because losing a small business is no big deal.
Nachteile:
I feel that ServiceNow lied to me. I was told that it could integrate with NetSuite, our ERP. ServiceNow referred us to one of their partners for implementation. We bought it in December of 2020. It is now December 2021, and the tool is still not implemented. On top of this, they are contacting me asking why I haven't paid for the second year of the service! We have not been able to actually use the tool once! We are too small of a company for Service Now to do anything about the issue.
Jason P.
ServiceNow A Great Piece of Software
Kommentare: We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.
Vorteile:
This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.
Nachteile:
There are times that it can be slow when trying to interact with some of the dashboards.
