Centra Hub CRM

Kommentare: Campaign Management and Analytics are key to our business. We have many high volume and low margin deals and it is hard to keep track of them at the cost point feasible to us.

Vorteile: Ease of use
Price / Value
Custom support
Personalization

Nachteile: Integration with backend systems that we have e.g. Coda

Vorteile: We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects.
We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs.
Implementing CAFM enhanced our efficiencies and assured our customers of on-time service.
The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications.
Customer retention went up owing to enhanced customer experiences.
Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables.
We adopted the Centra CAFM system and have completely digitally transformed our operations.
Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system.
Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and
bearing necessary skill sets.
The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders.
Invoicing is automatically generated within the system and follow ups for payments are automated too.

Nachteile: Software has no cons as of now. It meets all our requirements.

Vorteile: The solution is more of a platform that you can build your processes and workflows upon. There are obvious best-practice templates to start off from, but if you really get invested in the implementation process of the solution you will discover endless possibilities to really make the software work for you and not the other way around. We were able to digitize almost all of our processes (even ones that are administrative in nature), streamlining all our work. Most software has limited quick-customizable options, whereby deeper customizations require significant time/money to achieve. With Centra products, the platform is built with customization at the core, allowing you to customize way beyond any other software product at very efficient time/cost levels.

Nachteile: Although functionality customization is quite extensive, interface customization is a bit limited. Considering that the solutions are mainly internal facing, this is not a big deal. In all fairness there has been some recent improvements on that front.

Vorteile: Includes many business aspects,
Graphs,dashboards is really nice.

Nachteile: If properly maintained ,can meet all the requirements of customers.
reports area should improvise and more automation .

Kommentare: We are handling our franchise business and estmation processes through this CRM , its basically for presales activities .So its good

Vorteile: flexible as per process requirements ,easy to use .

Nachteile: We have quotation and sales order creation process in this , the calculation part of it is not as per our expectations . The calculations takes place only when we pass through the cell else it will not . So suggest as soon the product is selected in quotation the rest calculations should be done simultaneously. or at least at the document ''Save '