Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Home Care Pulse | Experience Management

Home Care Pulse | Experience Management

Was ist Home Care Pulse | Experience Management?

Die Software für Zufriedenheitsmanagement hilft dir, die Zufriedenheit deiner Kunden und Pflegekräfte zu verbessern und zu einer herausragenden Agentur zu werden.

Wer verwendet Home Care Pulse | Experience Management?

Home Care Pulse wurde für nichtmedizinische Hauspflegeagenturen entwickelt, die verstehen, dass die Erfahrung von Kunden und Pflegekräften von größter Bedeutung ist. Die Anwendung bietet Eigentümern und Büromitarbeitenden detailliertes, umsetzbares Feedback.

Home Care Pulse | Experience Management Software - 1
Home Care Pulse | Experience Management Software - 2
Home Care Pulse | Experience Management Software - 3

Du bist nicht sicher, ob Home Care Pulse | Experience Management das Richtige ist? Mit einer beliebten Alternative vergleichen

Home Care Pulse | Experience Management

Home Care Pulse | Experience Management

4,9 (96)
129,00 $
Monat
Kostenlose Version
Kostenlose Testversion
13
11
4,8 (96)
4,7 (96)
4,9 (96)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
25,00 $
Monat
Kostenlose Version
Kostenlose Testversion
91
23
4,6 (9.989)
4,4 (9.989)
4,3 (9.989)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Weitere gute Alternativen zu Home Care Pulse | Experience Management

SurveyMonkey
Am besten bewertete Funktionen
Befragungs-/Umfragemanagement
Berichterstattung / Analyse
Umfragenerstellung
Swell
Am besten bewertete Funktionen
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Überprüfung bewerten
Customer Frontlines
Am besten bewertete Funktionen
Berichterstattung / Analyse
Negatives Feedback Management
Umfragen & Feedback
Genesys Cloud CX
Am besten bewertete Funktionen
Automatische Anrufverteilung
Call-Center-Management
VoIP-Verbindung
SurveySparrow
Am besten bewertete Funktionen
Berichterstattung / Analyse
Daten-Import / -Export
Umfragenerstellung
GetFeedback
Am besten bewertete Funktionen
Anpassbare Formulare
Umfragen & Feedback
Umfragenerstellung
Listen360
Am besten bewertete Funktionen
Kundenerlebnis-Management
NPS-Umfragestruktur
Negatives Feedback Management
Questback
Am besten bewertete Funktionen
Berichterstattung / Analyse
Daten-Import / -Export
Umfragenerstellung
GatherUp
Am besten bewertete Funktionen
Kundenerlebnis-Management
Negatives Feedback Management
Nutzerbewertungs-Anfrage

Bewertungen über Home Care Pulse | Experience Management

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
4,8
Kundenservice
4,9
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
90%
4
8%
3
2%
Michael
Michael
President & CEO in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HomeCarePulse give us customer and employee satisfaction data and feedback so we can improve!

5,0 vor 3 Jahren

Vorteile:

The platform is intuitive and comprehensive and enables us to manage customer satisfaction and employee engagement. The collection of this information has enabled our company to better address our clients needs and also make changes within our company to be a better place of employment. The benchmarking against our regional competitors also adds a differentiator that has been valuable to our sales and marketing efforts. I highly recommend this to companies that prioritize customer and employee satisfaction!

Nachteile:

I would prefer clients and employees to NOT be able to leave Anonymous feedback. We value everyones feedback and to be able to address any concerns directly with the client or employee is valuable.

Andy
COO in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent product, great value for the investment

5,0 vor 4 Jahren

Kommentare: Outstanding. The HCP team is always responsive when we have questions. Great customer service.

Vorteile:

Excellent monthly reports summarizing the client and employee scores. Easy to share all or portions of the reports with other team members. It's fantastic to have real data benchmarked against our peer agencies in our regionally and nationally.

Nachteile:

Can be tricky managing family members who don't want to participate in the monthly surveys. Keeping that information updated takes time and focus, and you are penalized if you have too many families or employees who opt out of the survey.

Tammy
Director of Business Development in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Would recommend HomeCare Pulse

3,0 vor 4 Jahren

Kommentare: The pros of this software is that it helps us gage our client and employee satisfaction with all aspects of our business. It helps us understand if clients are happy with how they are treated with not only their caregivers but our internal office personnel as well. Clients give the interviewers of Homecare Pulse comments that can pinpoint problems and in some cases validates actions that need to be taken. With employees, Homecare pulse helps us understand what they are looking for in order to improve employee satisfaction and retention. We put programs in place internally based on comments made. I will also say that the support that you receive from Homecare Pulse is awesome.

Vorteile:

The software is pretty easy to use. The reporting is easy to understand.

Nachteile:

Sometimes you cannot put information into some of the fields within the software. Also it would be nice to have some additional options as to why we would not include clients/employees in the interview process.

Angela
President in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We've Grown Together

5,0 vor 4 Jahren

Kommentare: We use the Net Promoter Score and trend reports in our marketing, to show we are exceeding industry standards.
We review the caregiver responses to make changes to our hiring practices and training procedures.
We follow up, when respondents provide their name, to thank them for positive reviews or address concerns they have raised, to show them we care about their needs.

Vorteile:

Home Care Pulse captures feedback from my clients and caregivers, giving them an opportunity to say what they might not say to me. I get a monthly report showing responses to a set of questions, which enables me to identify possible concerns before they become major problems and to address needs I might not be aware of. The report are highly detailed and help us maintain compliance with quality control requirements. I like the way the company has responded to changing needs and situations. They have grown and improved the services they provide, and my company has grown as well during the time I have used the service. Recently, they have added online caregiver training, which is helpful to us. I consider Home Care Pulse an important partner of our business.

Nachteile:

Phone surveys tend to garner mixed results based on a particular person's attitude. Some people are by nature generous, others seem to prefer the middle range of client satisfaction scores, even if we are providing very good care. I've gotten less than positive results from clients who have received stellar service (from our point of view) and occasionally extremely low scores from a disgruntled person. These numbers bring our overall score down and jeopardize our standing as a highly-ranked in-home care company. I sometimes wish there was a way to remove "outliers" when they don't reflect the standard of care we provide. I have received the highest award given by Home Care Pulse, and have reviews pushed out to a site that should get referrals for our company, but to date we have not received any referrals.

Kathy
Community Outreach Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Customer Service

5,0 vor 4 Jahren

Kommentare: The customer service is great. I know that I can call anytime and talk with my [SENSITIVE CONTENT HIDDEN], my representative. He is always so helpful and patient explaining things.

Vorteile:

I like the quality reports that we get and the ease of use. Plus, the company is always looking for ways to improve and they are very open to customer feedback.I like the recent responses summary and survey progress reports they added to make it easy to get the highlights.

Nachteile:

I have heard the questions need to change more often, because our clients and caregivers dont have anything different to say. I like the recent responses summary they added to make it easy to get the highlights. Some of our newly hired caregivers get a suvery right away and they haven't been with us very long to give a review. The answers are different now during COVID and our hours are down.

Software gefunden in