--- description: Detaillierte Informationen über Dialpad zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call Recorder](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.com.de/software/190976/dialpad-sell Seite: 1 / 24\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/190976/dialpad-sell?page=2) > Dialpad Sell ist ein effektiver Sales Dialer, der die Anlaufzeit verkürzt und die Produktivität durch Voice-Intelligence-Technologie steigert. > > Bewertung: **4.2/5** von 570 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Dialpad? Unternehmen jeder Größe, die die Effizienz ihrer Arbeitskräfte steigern und die Anlaufzeiten verkürzen möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 570 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Dialpad - **Region**: San Francisco, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 27,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Japanisch - **Verfügbare Länder**: Australien, Japan, Kanada, Neuseeland, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverteilung - Anrufüberwachung - Aufzeichnung - Automated Attendant - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - Beurteilung-Management - CRM - Call-Center-Management - Chatbot - Computer Telephony Integration - Dashboard - Dateitransfer - Goal Setting/Tracking - IVR - KI/Maschinelles Lernen - Kampagnenmanagement - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Konversationsanalysen - Leistungskennzahlen - Listen-Management - Live-Chat - Management der Anruflisten - Meeting-Management - Mobiler Zugriff - Multi-Channel-Kommunikation - PBX - Performance Management - Power Dialer - Prädiktive Wähler - SIP-Trunking - Sentiment-Analyse - Spracherkennung - Trainingsmanagement - Verarbeitung natürlicher Sprache - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit ... und 7 weitere Funktionen ## Integrationen (57 insgesamt) - Abstrakt - Alexa - AzureDesk - Bullhorn - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... und 42 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) ## Ähnliche Kategorien - [Call Recorder](https://www.capterra.com.de/directory/30533/call-recording/software) - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) - [Inside-Sales-Software](https://www.capterra.com.de/directory/30680/inside-sales/software) - [Vertriebsunterstützung Software](https://www.capterra.com.de/directory/30798/sales-enablement/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (468 reviews) 4. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (225 reviews) ## Nutzerbewertungen ### "Reliable and Easy-to-Use Communication Platform" — 5.0/5 > **Isaac** | *21. August 2025* | Outsourcing/Offshoring | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools. > > **Nachteile**: What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. > > Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. ----- ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8. August 2025* | Bankwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Nachteile**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *25. Mai 2026* | E-Learning | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Nachteile**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Terrible for Solopreneurs or Basic Tier Plan" — 1.0/5 > **Nathan** | *28. Januar 2026* | Marketing & Werbung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. > > **Nachteile**: Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? > > Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. ----- ### "VoIP - Can You Hear Me Now? Good\!" — 5.0/5 > **Drew** | *30. Juli 2026* | Konsumgüter | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Dialpad is a simple, easy to use VoIP solution that just gets the job done. Despite the simple to use interface, it hides a more complex beast under the surface. They offer advanced metrics, integrations, built-in AI anaylsis of CSAT and other scores. They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price. They have immediate chat and phone support for admins as well. Don't often encounter bugs or issues, and their platform has a superior uptime rating. Security is enterprise grade, and they offer SOC2 TYPE II, HIPPA ready, GDPR, CSA, and they meet ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019 > > **Nachteile**: They can be costly, especially when adding a new line. There are occasionally issues with carrier transfers on the backend, but thankfully support is helpful. > > Excellent. Easy to use platform that offers advanced features and integrations, while offering a variety of industries a product that meets various security and privacy requirements. ----- Seite: 1 / 24\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/190976/dialpad-sell?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/190976/dialpad-sell) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten