--- description: Detaillierte Informationen über Custify zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenzufriedenheit Software](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.com.de/software/190125/custify Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/190125/custify?page=2) > Custify wurde für B2B-Saas-Unternehmen entwickelt und ermöglicht es, die Abwanderung zu reduzieren und den Customer Lifetime Value zu erhöhen. > > Bewertung: **4.9/5** von 135 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Custify? B2B-Saas-Unternehmen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 135 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Custify - **Region**: Bucurest, Rumänien - **Gegründet**: 2017 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CSAT-Umfragestruktur - Customer Journey Mapping - Daten-Import / -Export - Datenvisualisierung - Drag-and-Drop - E-Mail-Management - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Gesundheitswerte - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundendatenverwaltung - Kundenerlebnis-Management - Kundenprofile - Kundensegmentierung - Leistungskennzahlen - Multi-Channel-Kommunikation - NPS von Kunden - NPS-Umfragestruktur - Nutzereinführung - Nutzungsverfolgung/-analyse - Onboarding - Sentiment-Analyse - Third-Party Integrations - Trend-Analysen - Umfragen & Feedback - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Workflow Automation - Workflow-Management ## Integrationen (21 insgesamt) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce Nonprofit Cloud - Segment - Slack - Stripe ... und 6 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) ## Ähnliche Kategorien - [Kundenzufriedenheit Software](https://www.capterra.com.de/directory/30541/customer-satisfaction/software) - [Customer Success Tools](https://www.capterra.com.de/directory/30961/customer-success/software) - [Software für das Kunden-Onboarding](https://www.capterra.com.de/directory/33476/client-onboarding/software) - [Produktanalyse-Software](https://www.capterra.com.de/directory/32915/product-analytics/software) - [CDP-Software](https://www.capterra.com.de/directory/31334/customer-data-platform/software) ## Alternativen 1. [Customerscore.io](https://www.capterra.com.de/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Skalin](https://www.capterra.com.de/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.com.de/software/1024614/monday-crm) — 4.7/5 (467 reviews) 5. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Nutzerbewertungen ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10. August 2026* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Nachteile**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7. August 2026* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Nachteile**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20. Juni 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: NPS collection feature. Customer Support. > > **Nachteile**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28. Juli 2026* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Nachteile**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27. Februar 2026* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Nachteile**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/190125/custify?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/190125/custify) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten