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Was ist Teladoc?

In allen Spezialgebieten bietet Teladoc medizinischen Fachkräften, einschließlich Ärzten, Dermatologen, Ernährungsberatern und Verhaltensmedizinern, eine Plattform, damit sie sich per Telefon, Video oder App mit Patienten verbinden können.

Teladoc ermöglicht es Patienten, medizinische Betreuung und Rezepte zu erhalten, ohne jemals in die Arztpraxis gehen zu müssen.

Wer verwendet Teladoc?

In allen Spezialgebieten bietet Teladoc medizinischen Fachkräften, einschließlich Ärzten, Dermatologen, Ernährungsberatern und Verhaltensmedizinern, eine Plattform, damit sie sich per Telefon, Video oder App mit Patienten verbinden können.

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Teladoc

Teladoc

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27
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2,8 (76)
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VS.
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4,20 €
Monat
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87
19
4,3 (9.421)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Teladoc

Durchschnittliche Bewertung

Gesamt
2,5
Benutzerfreundlichkeit
2,8
Kundenservice
2,3
Funktionen
2,7
Preis-Leistungs-Verhältnis
2,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
28%
4
11%
3
3%
2
7%
1
53%
Andrew
Andrew
Technical Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

THE At-Home Doc!

5,0 vor 4 Jahren

Kommentare: I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Vorteile:

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Nachteile:

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

Julie
Senior Scientist in USA
Tabak, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid system

5,0 vor 8 Monaten

Kommentare: Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful.

Vorteile:

Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable.

Nachteile:

Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having.

Nicole
Student in USA
Hochschulbildung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Useless Garbage

1,0 vor 3 Jahren

Kommentare: I tried getting an excuse note (something they say they do) and:
- spent one full day trying to use their phone appointments (which did not work,)
- finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note,
- spent another full day making video appointments, only to have them canceled with no explanation
- then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so)
Honorable Mentions:
- Downloading their useless app
- Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't
- The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it.
- Generally wasting two days of my life on a non-functional software

Vorteile:

Absolutely nothing. Not a single redeeming quality.

Nachteile:

- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else.

Andre
Territory Sales Rep in USA
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fast. Easy. Reliable.

5,0 vor 3 Monaten

Vorteile:

Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.

Nachteile:

Nothing I've noticed yet to complain about.

Donnie
n/a in USA
Staatsverwaltung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Poor service, poor communication, no access to my provider, unsolicited appointment cancellations

1,0 vor 3 Jahren

Kommentare: An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service.
This app is awful, as is the administration of it.

Vorteile:

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Nachteile:

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.