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Teladoc Health
Was ist Teladoc Health?
In allen Spezialgebieten bietet Teladoc medizinischen Fachkräften, einschließlich Ärzten, Dermatologen, Ernährungsberatern und Verhaltensmedizinern, eine Plattform, damit sie sich per Telefon, Video oder App mit Patienten verbinden können.
Teladoc ermöglicht es Patienten, medizinische Betreuung und Rezepte zu erhalten, ohne jemals in die Arztpraxis gehen zu müssen.
Wer verwendet Teladoc Health?
In allen Spezialgebieten bietet Teladoc medizinischen Fachkräften, einschließlich Ärzten, Dermatologen, Ernährungsberatern und Verhaltensmedizinern, eine Plattform, damit sie sich per Telefon, Video oder App mit Patienten verbinden können.
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Teladoc Health
Bewertungen über Teladoc Health
Great usability as a patient
Vorteile:
As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology!
Nachteile:
There is little ability to talk to the provider about questions or follow up after your visit which is frustrating.
Doctor on the Go
Kommentare: My overall experience with Teladoc has been completely positive.
Vorteile:
I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician.
Nachteile:
I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient.
Useless Garbage
Kommentare:
I tried getting an excuse note (something they say they do) and:
- spent one full day trying to use their phone appointments (which did not work,)
- finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note,
- spent another full day making video appointments, only to have them canceled with no explanation
- then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so)
Honorable Mentions:
- Downloading their useless app
- Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't
- The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it.
- Generally wasting two days of my life on a non-functional software
Vorteile:
Absolutely nothing. Not a single redeeming quality.
Nachteile:
- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else.
Super Convenient
Kommentare: I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.
Vorteile:
My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.
Nachteile:
The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.
Poor service, poor communication, no access to my provider, unsolicited appointment cancellations
Kommentare:
An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service.
This app is awful, as is the administration of it.
Vorteile:
This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.
Nachteile:
The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.