Commusoft

Vorteile: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Kommentare: The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Vorteile: Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Nachteile: Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

Kommentare: I can say the overall use of this is fantastic and have and would always recommend the software.

Vorteile: 1 - All jobs sent to our electricians.
2 - No lost paperwork.
3 - Pictures of all jobs.
4 - Easy to use

Nachteile: I do not have many cons about this other than. If you have more than one person with the same name and you have a lot of people, you can not see the second name fully when adding jobs. You can not bulk delete notifications do if you have a big build up. You can not use this feature.

Vorteile: Commusoft has given our business a massive boost, our Engineers are organised and always know their schedule. They can record information and photo's to help our office team not only for invoicing but ordering parts and future works. The whole process from first phone call to invoices has been made so much simpler.

Nachteile: We are still finding ways that it can help

Kommentare: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Vorteile: Customer data base, quick to find out what you have done at a property,

Nachteile: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using