Wer nutzt diese Software?

SoGoSurveys Enterprise solutions fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries, including many Fortune 500 companies.

Durchschnittliche Bewertung

580 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SoGoSurvey Enterprise
  • https://www.sogosurvey.com/

Über SoGoSurvey Enterprise

The SoGoSurvey feedback management platform seamlessly automates data collection and analysis for organizations. From designing and distributing a questionnaire to analysis and recommendations, the platform does everything with ease and at a level of sophistication thats rare in the industry.

SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and best-in-class, 24/7 customer support.

SoGoSurvey Enterprise Funktionen

  • Aktionsmanagement
  • Analytik
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Sammlung mehrere Kanäle
  • Textanalyse
  • Trend-Analysen
  • Umfrage-Management
  • Wissensmanagement
  • Abwanderungsraten-Management
  • Analytik
  • Community-Management
  • Feedback-Sammlung
  • Gamifikation
  • Inhalt-Syndizierung
  • Kommunikationsmanagement
  • Live-Chat
  • Video-Inhalte
  • 360-Grad-Feedback
  • Analytik
  • Berichterstattung über Anrufe
  • Feedback-Sammlung
  • Umfrage-Management
  • Überwachung der Beschwerden
  • Belohnungsprogramm
  • Feedback-Management
  • Gesellschaftliche Anerkennung
  • Gesundheit & Wellness-Programme
  • Kulturelle Ausrichtung
  • Leistungsmanagement
  • Mitarbeiterausrichtung
  • Mitarbeiterauszeichnungen
  • Mitarbeiterrichtlinien
  • Umfragen
  • Zielmanagement

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Die hilfreichsten Reviews für SoGoSurvey Enterprise

I use SoGoSurvey to create online forms and it gets the job done beautifully!

Bewertet am 7.12.2018
Kathryn H.
Registered Nurse
Krankenhausversorgung & Gesundheitswesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I work for a non-profit and I use SoGoSurvey to create online forms for volunteers to fill out and give me more information about them. I researched so many forms companies and didn't like how tedious the forms were to fill out online, or the price they were charging. (Most charge a monthly rate, and the volume of forms I will use each month didn't justify the cost.) With SoGoSurvey, filling the forms is simple and someone on a mobile device can do it as easily as someone sitting at a computer. The forms generated are clean, easy to read and allow some flexibility if you want to change up the design. I created a form using SoGoSurvey for my volunteers to give me basic info; then I created another form that volunteers can provide me with more background info and leave answers to open-ended questions. Finally, I have a reference form that I can email references. SoGoSurvey has made my job easier without sacrificing the quality/look of my forms. Best of all, it is free! If you are looking for a good forms software, give SoGoSurvey a try!

Vorteile: This software doesn't have to be limited to creating feedback surveys. I actually use it to create online forms for my non-profit. I have a lot of volunteers who want to come and I needed a way to create easy-to-use forms for them to fill out and give me the info I need from them.
I started out using the "free" package and even under a pre-designed form, the software will allow you to go in and make changes to better reflect your needs. Just make sure you don't exceed the number of questions on the form or it will ask you to upgrade to a paid package.
Because I work for a non-profit, once I was able to prove that I am indeed non-profit and advertised for SoGoSurvey on my website, they actually allow me to use the next level paid plan for free!
I am very happy with SoGoSurvey and plan to continue using the software.
Another awesome feature is that our volunteers can be English/Spanish speaking and SoGoSurvey has the option of choosing the language for the survey at the click of a button. This is such a key feature and I love it. (you will have to be able to speak the language you create the forms in, SoGoSurvey doesn't actually translate the content for you.)

Nachteile: I think navigating the actual site takes some getting used to. Once you are in a form, keep in mind that you will only see the form "on top" of the pile. What this means is there is a number counter, and you must click the drop-down arrow to see the other numbers of other surveys in order to review your responses. I think this could be improved, I would especially like to see the name of the person who filled out the survey used as an indicator in the "pile" of responses, rather than just a number. Also, when I print survey results it can take up to 6 pages with a narrow column of data, rather than 3 pages where the data takes up the entire page. It would be nice if this could be adjusted.

SoGoSurvey combines outstanding features with top-notch, responsive customer support.

Bewertet am 22.8.2017
Marisa G.
ATLAS Operations Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: SoGoSurvey allows us to evaluate our educational training and initiatives in a way that other survey tools simply cannot do. Some of our surveys are fairly complex, with many opportunities for branching respondents either to or away from certain sections based on their earlier responses; SoGo enables us to do that. There are also 17 basic types of reports--most of which we don't need for our purposes, but they're available--and the ones we do use are highly customizable and nicely formatted. With certain key tweaks to the branching feature--specifically, adding a "hide/skip page" rule to make branching logic easier to create--it could be THE number one survey tool on the market, hands down.

Vorteile: We use SoGoSurvey because it offers the following key features, some of which are not available with other survey platforms:
1) the ability for respondents to print out their responses once they're finished
2) the ability for respondents to save and return later to finish longer surveys
3) the ability to either generate a multi-use survey link OR send individual invitations, thereby allowing for tracking of respondents; reminders can also be sent just to those who have not responded
4) a large number of question types, including advanced, multiple-part grids
5) skip logic and advanced branching functionalities
6) advanced reporting capabilities
7) highly competitive pricing for nonprofits/educational organizations
The interface is fairly easy to use, and the customer support is FANTASTIC; SoGoSurvey support professionals respond quickly and always provide helpful assistance.

Nachteile: The skip logic/branching interface can be a bit difficult to use, depending on what you're trying to do. For example, the advanced branching feature has no "hide/skip page" option and therefore requires an expert level of proficiency in branching logic in order to create more complex surveys. It would be so much easier if you could simply have respondents skip certain pages based on their responses, rather than creating a complex web of logic rules to accomplish this. Luckily, this is likely not an issue for the majority of survey users.

I am relieved and glad I found this platform, especially since they offer free student package.

Bewertet am 22.6.2017
Zoe R.
Student
Grafikdesign, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Benefits I received were applying for a free year student option that offered features such as export report, analysis of data, complex questions (features of plus package), in addition to customising which personalises survey to specific topic. Other benefits include fast and helpful customer support, there is a instant message section at bottom of page called 'Chat with us', allowed me to ask questions and receive answers quickly. The layout, editing and design features made it easy for me to edit, place questions, the templates of surveys gave me an idea of layout and questions which allowed me to use it as a guide but edit accordingly.

Vorteile: This review is on version 8.0 of SoGoSurvey. The layout and design are user-friendly in the sense of allowing you to customise the survey design and questions. The variety of questions ranging from standard multiple choice, grid options such as matrix grid, radio grid, check box grid; there are also rating scales, this allows you to chose the best option for what you want to get out of, which was helpful since I had complex complex questions that needed to be asked in different ways. The layout, type & text the look and feel in the visual settings section. There are predesigned templates you can chose from or edit it yourself by going into the menu bar on right, where you can edit the font(size, font type). The background option in the side menu allows you to choose from a variety of different background or you could include your own image as a background. I found the interactivity of the platform easy to understand, the icons, editing was made easy since you could paste your questions from Microsoft Word or another online survey platform and did not need to retype them.
The basic package is a good way to introduce someone to the platform, since its free it allowed me to see the features, layout and questions offered as well as what is offered in plus or pro packages. In addition to being mobile friendly as well since the participants of survey I did and am doing are more likely to view and answer the survey on their mobile phones.

Nachteile: I have only used the basic package which is free, I used this package since its free yet it does not include some of the options the paid packages do. Question options such as the matrix grid, radio grid as well as advanced question options such as placing an attachment, rating radio button,rating drop down and horizontal radio are only available in the paid versions such as pro,plus and enterprise. If you want complex questions in the basic package that ask multiple thing such as matrix grid that has multiple choice and or rating scale, you need to use predesigned templates and edit the questions. You can also paste your questions from Microsoft Word or another survey platform into the survey but you will need to edit it, choosing the question type first then pasting the question in and the different options when you select edit.
Since I used the free package I could not include my own logo. If you want to upload your own background image in the side menu bar in the visual settings section, it needs to be a jpeg, png or gif, not a pdf. You also cannot adjust the position and scale of this uploaded image, suggesting that simple or background images that are abstract are best. In addition the basic package does not include report export options such as excel and Microsoft Word.

Your Academic Research Friend

Bewertet am 19.9.2016
Chris K.
Bildungsmanagement, 10.001+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I needed a tool to conduct an online survey for my Bachelor's thesis. Therefore, I was reading a lot reviews and tried to compare features among various online survey tools. <a href="http://www.sogosurvey.com"Y>SoGoSurvey</a> sounded like a superior product at the price point where it is. Hence, I though I'll give it a try. So far I've had an excellent experience, simply because I was able to include everything I needed in my survey with ease. If I got stuck their customer service helped immediately. Overall I would recommend SoGoSurvey to my fellow students, particularly for the vast amount of features, great support, user friendliness, various data export options and beautiful designs.

Vorteile: <u>Survey Questions</u>
Currently 16 different types of survey questions are available (e.g. matrix grid, Intellimatrix, demographic text boxes and even file attachments). Those can be easily modified in up to 20 different ways.
<u>User Friendliness</u>
It's incredibly easy to build your survey. From the question types menu on the left side you just drag one of them into your dashboard and that's it. Each question type also has a little preview, so you can already see what they look like before using them. There is also a question bank where you can choose predefined survey questions or save your own ones.
You can also easily share one survey with other accounts. So it's easy to copy a survey or to work together on one. They also make it very easy for you to distribute your survey social media websites, regular websites, vial email and even via text messages. <u>Language Support</u>
I think 37 languages are currently supported. So your survey can be displayed in many different languages. That was one of the main reasons why I chose this survey platform because I needed mine to be in Korean.
<u>24/7 Customer Support</u>
Whenever you have a question, SoGoSurvey tries to answer within an hour. On average it took them only 15 minutes to offer help and answer my questions.
<u>Data Export and Reports</u>
Your survey can be exported in eight different file formats (Excel, CSV, HTML, Word, XML, SPSS, Access, Sogo1). Many other survey platforms offer far less than these.

Nachteile: <u>Instructions</u>
Although, video tutorials are provided, I think some of the instructions could be a little bit more precise. For example, if you use a trial version, only 100 responses are allowed or in order to have an introductory text that only appears on the first page you have to insert a comment box.
<u>Mobile Phone Layout</u>
If you have a survey with a matrix grid (e.g. Likert scales) it is difficult to answer because the question uses a lot of size of your screen, whereas the space for the answer buttons are really tiny. Hence, you always have scroll a lot.
<u>Korean Language not available on the Main Language Page</u>
On my main language page I wanted to add a comment in Korean. However, the language is not supported so that only question marks appeared.

Postgraduate's lifesaver

Bewertet am 2.10.2018
Athena C.
Student
Gastgewerbe, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a researcher, i always found that data collection as well as analysis was always the most tedious thing in research, and i have always dreaded the process. However, it all turned around when i came across SogoSurvey. I actually get excited to further explore Sogosurvey. I read the reviews, and have heard good comments from fellow friends in the research field. Everyone recommends it! Though i have only tried the free basic package only, it was good enough to get me hooked on the ease of the whole thing and ultimately willing to get the plus or pro package. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms. I am extremely relieved that i came across Sogosurvey, after trying other survey platforms, i definitely choose Sogosurvey in a heartbeat!

Vorteile: I really liked that everything could be found in that page alone, rather than having to navigate from pages to pages like other survey tool that i have tried. The level of customization and user friendliness is astounding. I absolutely love that everything could only be a click away. I believe that it saves a lot of time, as it does not take long to watch the video tutorials and wait forever for the customer technical support to reply. I could get my questionnaires done and sent out in a day if i wanted to! I absolutely love the customer technical support. they take literally seconds to reply and provide you with helpful and precise instructions and solutions. The data exports and reports are great too, one need not worry about exporting reports and questionnaires, the formats and what not as they are easily done only a click away in a wide variety of export formats, which does not pose as a problem at all!

Nachteile: I've only tried the free basic package and i found that the free features given were a little too limited.

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