AreTheyHappy

ATH is a fantastic tool to help listen to and understand customers in an increasingly online world!

Kommentare: AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s [SENSITIVE CONTENT HIDDEN] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world!

Vorteile:

- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology

Nachteile:

there is genuinely nothing to list here, ATH does exactly what it says it does really well

In Betracht gezogene Alternativen: Reputation und ReviewTrackers

Zuvor genutzte Software: Yext

Gründe für den Wechsel zu AreTheyHappy: best fit, and a great team driving the tool's continuous development

Great system, easily usuable for improving your operations and guest experience.

Kommentare: We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.

Vorteile:

All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.

Nachteile:

Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).

In Betracht gezogene Alternativen: SO Connect Reviews

Gründe für den Wechsel zu AreTheyHappy: The people

Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería

Kommentare: excelente mi experiencia en Are They Happy se aprende mucho

Vorteile:

hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas

Nachteile:

su diseños debería ser mas llamativos en cuanto a diseños gráfico

ATH does what we need

Kommentare: From day 1 we have been happy with ATH. They have a personal approach and are very proactive.

Vorteile:

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.

Nachteile:

G-mail integration would make it complete

Experience Are They Happy

Kommentare: As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.

Vorteile:

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Nachteile:

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.