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Was ist Gist?
Eine einzige Informationsquelle für deine Kontakte mit Live-Chat, Helpdesk, Wissensdatenbank, E-Mail-Marketingautomatisierung und mehr.
Wer verwendet Gist?
SaaS, Marketingagenturen, Unternehmensdienstleistungen, Haushaltsdienste, Blogger und Verlage, E-Commerce
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Bewertungen über Gist

In Betracht gezogene Alternativen:
Great set of features, replaces a handful of other services
Kommentare: I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too.
Vorteile:
The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.
Nachteile:
I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

In Betracht gezogene Alternativen:
Best benefit-cost ratio software
Kommentare: Gist is well suited to build relationships with leads and customers, to offer better support. And because of its marketing automation features could be very handy for improving collaboration in, as an example, the provision of educational services. We have worked with the companion iOS App and it is great for both the customer service team and the support team.
Vorteile:
Good live chat tool. Easy to create custom chat bots robots. Capabilities to send broadcasts and drip marketing campaigns. Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose. Build relationships with leads and customers. Support. Marketing automation.
Nachteile:
shortcomings such as no crm are manageable.
In Betracht gezogene Alternativen:
The all-in-one copy cat solution (and that is not necesarilly bad)
Kommentare: We liked it at first, we used it quite a lot, but got annoyed by its "beta" status. We wanted something that worked perfect or at least good, not just OK most of the times. I still believe they have a promising product and it probably improved quite a bit, but - although I have a lifetime subscription - I am not going back given I got so used to dealing with their alternatives.
Vorteile:
I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point. We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past. Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience.
Nachteile:
Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails. On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well.

In Betracht gezogene Alternativen:
A very promising Marketing Automation platform
Kommentare: If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage
Vorteile:
Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability
Nachteile:
No cons as such. They need more maturity and time to be comparable with Intercom

In Betracht gezogene Alternativen:
Gist is a powerhouse in the making
Vorteile:
The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.
Nachteile:
Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

In Betracht gezogene Alternativen:
Get the Gist: one tool to rule them all
Kommentare: Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding.
Vorteile:
How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.
Nachteile:
The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately.

In Betracht gezogene Alternativen:
Gist is Awesome!
Kommentare: We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.
Vorteile:
Love the chat feature. Everything works well, notifications are reliable, works great!
Nachteile:
Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement! Haven't gotten around to it yet.

Really good & Affordable all in one business solution
Kommentare: Using them has been okay. Their support is responsive and attempts to address problems as they can
Vorteile:
Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use. The contacts and email builder makes anyone feel at home quickly
Nachteile:
Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

Great for daily support
Kommentare: Overall, our experience is a great one. Issues have always been solved quickly and effectively.
Vorteile:
I love how easy it is to assign conversations to team members. It's easy to snooze conversations while waiting on a resolution, without forgetting about them.
Nachteile:
I'd really love to also have a pending indefinitely feature, especially for cases when the resolution depends on other teams, so there's no ETA.

In Betracht gezogene Alternativen:
Better customer engagement
Vorteile:
Makes it easier for us to engage with our customers by giving them an additional way to contact us as well as being able to respond on multiple devices/platforms.
Nachteile:
When responding via email, wish it would recognize our email signatures and remove them.
Amazing tool and Well-Designed Tool
Kommentare: Smooth and Well-Designed Tools
Vorteile:
I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool.
Nachteile:
Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD.
Gist- The Perfect Sofware for any Service Related busines
Kommentare: I am very happy with my Gist experience so far and rhey have been receptive to my ideas in the past with different features or how to streamline then to create a better user experience.
Vorteile:
The chat box on Gist is by far my favorite Gist feature. Being able to talk with potential clients instantly via the Gist chat box i have on my sites makes communication far easier than endless email chains.
Nachteile:
When gist first launched as Convert Fox they didn't have that many products or features, just mainly an email autoresponder. They have come a long way since then.

Great Value for Marketing Automation.
Kommentare: Overall, my experience with Gist has been excellent. The support has been great. They answer quickly and have been very helpful.
Vorteile:
I like how easy it is to create automated workflows to guide our customers to make purchases. I also love the knowledge base, which allows our customers to get more answers without having to contact us. This saves us valuable time allowing us to focus on better customer service.
Nachteile:
Hosted forms are not available, however, there are workarounds by embedding forms on my site using Gist forms. A Gist hosted form would eliminate a step making it faster to create the forms when we want to simply link a button to a form. I'm told that is something that will be added later.
Gist - One stop live chat and support solution
Kommentare:
Been using gist for a while now and it has been amazing in our testing phase and we have evolved over this time as we tested and implemented all the templates that we created and knowledge base that we increased. It has the potential and capabilities to handle the incoming influx and can render the information contained within.
Live chat, email responses, inter-team connectivity, bots, behaviour you name it it has it
Vorteile:
All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.
Nachteile:
Nothing so far. However a live call feature would be a plus.
Genuine diamond product that has helped reduce customer service issues with live chat
Kommentare: Really impressed with the support, quality of the product and the breadth of features available.
Vorteile:
Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist
Nachteile:
Little confusing on the use of multiple domains
Happy with Gist
Kommentare: Managing support via email is untenable. Stuff gets lost. Wires get crossed. Aggregating support enables us to provide higher quality service to our customers. It also allows team members to add notes, so we can have a record of why any given decision was achieved.
Vorteile:
Gist is similar to Intercom. It's a platform for managing your customer contacts and your communications with them. I like that, you can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels. We use Gist for managing support and for communicating with property owners. I've not once experienced an outage. It always performs quickly. There's an iOS app. User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side.
Nachteile:
The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support.

In Betracht gezogene Alternativen:
All in one Marketing tool
Vorteile:
A lot of features in one place: 1) Live chat on the website 2) Integrates with a lot of tools (Book like a boss, Stripe, Facebook, Zoom, etc - it helps to see all data at one place. I feel it is moving towards a CRM platform) 3) Chat prompts - it basically popups up a message when some person visits on a specific page; we can add triggers like x seconds, % of scroll etc and define the conditions
Nachteile:
There is only one con - replies from support are prompt but the time taken to solve a problem takes much most of the times
Gist is a powerful all-in-one platform for sales and service
Kommentare: Gist gives us a single product for so much - live customer support, Knowledge Base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application and our website, and more.
Vorteile:
Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features.
Nachteile:
For us, there is nothing to dislike. We cannot fault their product or their customer service.

A powerful automation tool
Kommentare: Very happy with it, and all i see is updates!
Vorteile:
We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar
Nachteile:
The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

My new CRM
Kommentare: Excellent particularly their customer support.
Vorteile:
Generous subscriber and email sending plans. Easy to use and has now replaced my last email marketing solution too over and above its CRM and customer support features. Excellent app.
Nachteile:
They are a startup so some features I want are lacking but projected to come in future.

All-in-one marketing and customer support tool
Vorteile:
The Gist team created a feature-rich, thought-through and affordable tool for customer support, live chat and marketing automation. We mainly use the live chat, contacts/segmentation and email features. They also offer a Knowledgebase feature that we will soon implement. I love their speed of development and the brand-new user interface redesign.
Nachteile:
So far it ticks all the boxes. Sometimes support replies within minutes, other times it might take a day or so. Could be more consistent.

Convert Visitors to Customers with Gist
Kommentare: Its been very useful solution for all marketing needs.
Vorteile:
Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me. Chat user interface, mobile apps, drip campaigns are easy to implement and manage.
Nachteile:
More subscribers needs more investment. I wish the pop-up templates are more. No RSS to email feature.

I love this platform
Vorteile:
I've been using the platform for a couple years and they have come a long way since I first joined! the team support is (and always was) phenomenal and they were always happy to walk me through anything I didn't fully understand.
Nachteile:
It started out a bit rough for me because I'm not the most technically savvy. There is a slight learning curve but the team is great in helping you move through the tech hurdles!

A Great Solution for Small Business Customer Service
Kommentare: I've been able to go from a business that had a website, but didn't seem as professional, to a business that can contact customers and handle questions that come up in a quick and efficient manner.
Vorteile:
I really like how easy it is to get Gist set up. It only takes a few minutes and then you can begin customizing it for your needs. I love how simple it was to get live chat set up and to customize the message based on the webpage. I was also able to see at a glance the emails and chat's I've had with a specific person who's visited my website and reached out.
Nachteile:
The email builder is still a little basic. There are a couple templates, or you can code one in HTML, but if you don't feel like coding, you don't have many options besides the basic templates. I'd like to see some more email templates become available or a WYSIWYG (what you see is what you get) editor.

In Betracht gezogene Alternativen:
New-but-not-that-new player in the market, has a lot of potential
Kommentare: Gist has grown to become a very impressive tool today. They're working tirelessly to improve the app and they send out a lot of tips and ideas on how to improve your marketing. It's worth a try.
Vorteile:
Clean interface, very fast, fully functional, definitely not a half-baked wannabe. Gist has evolved from ConvertFox and I've been following their growth for years. The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.
Nachteile:
It's obviously not as mature as Hubspot or ActiveCampaign so it lacks quite a bit of polish there. It's got a lot of documentation but not enough for some specific tasks and their support can take a few hours or more sometimes - it's a good response time for most, but I've been spoiled by Hubspot.