Detrack

Detrack

von Detrack Systems

Wer verwendet Detrack?

3PL couriers, cold chain logistics services, logistics software providers Retailers, e-commerce operators Pharmaceuticals, Food & beverage delivery

Was ist Detrack?

Detrack is a revolutionary vehicle tracking & proof of delivery system that lets you track both your vehicles & deliveries with just an Android / iOS app - making your entire delivery process a breeze.

Detrack – Details

Detrack Systems

https://www.elasticroute.com/

Gegründet 2013

Detrack – Kostenübersicht

Detrack bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Detrack ist ab 24,00 $/Monat verfügbar.

Startpreis

24,00 $/Monat

Preisinformationen

First Driver Free Forever $24 per driver/month $240 per driver/year

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Detrack Funktionen

Liefersoftware
Auftragsverfolgung
Fahrer-Management
Für Fracht
Für Kurierdienste
Geschätzte Fahrer-Ankunftszeit
Kundenportal
Routing
Terminplanung
Umfragen & Feedback
Unterschriften-Erfassung
Versandmanagement
für Restaurants

Detrack – Nutzerbewertungen

Zeigt 5 von 5 Nutzerbewertungen

Gesamt
5/5
Benutzerfreundlichkeit
4,8/5
Kundenservice
5/5
Funktionen
4,8/5
Preis-Leistungs-Verhältnis
5/5
Roland U.
CEO
Wein und Spirituosen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 24.4.2020

"Excellent software built by smart team who knows their customers well"

Kommentare: I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Vorteile: Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Nachteile: Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Antwort des Softwareanbieters

von Detrack Systems an 4.5.2020

Hey, Roland!

Thank you much for your kind, encouraging words.

We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times!

From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate.

Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

  • Quelle des Nutzers 
  • Bewertet am 24.4.2020
Nevra L.
Administrator
Landwirtschaft, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.4.2020

"Supports advanced requirements & support is awesome"

Kommentare: Excellent

Vorteile: I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Nachteile: There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Antwort des Softwareanbieters

von Detrack Systems an 16.4.2020

Hey, Nevra!

Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.

As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the positive review, Nevra!

  • Quelle des Nutzers 
  • Bewertet am 8.4.2020
Neil R.
3PL Manager
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 8.5.2020

"Easy and Efficient Migration from Paper Based"

Kommentare: My experience with Detrack has so far only been positive. We are saving time on preparing dispatch data, instant POD delivery to customers, and easily retrieved pas POD's to satisfy customer enquiries on deliveries. Also very handy to see where my driver is at any time of the day!

Vorteile: We are only a small one vehicle operation, but this software allowed us to move from a paper based delivery model to electronic sign on glass technology without too much fuss. There are more features to the software that we currently need, but the ones we do need are there and with a bit of help from the marvelous support folk at Detrack, we were up and running within a couple of hours. Integrating into our WMS was also a fairly painless exercise by our external IT support team. I have recommended it another of our 3rd party carriers, and even one of our clients, and they have also adopted it with no problems.

Nachteile: Nothing really to complain about with the software, although if I were being pedantic, a little more precise Help information on setting up notifications perhaps?

Antwort des Softwareanbieters

von Detrack Systems an 14.5.2020

Hey, Neil!

Thank you much for your kind, encouraging words.

We're delighted to hear that you're saving time on preparing dispatch data, and how you're easily finding past PODs to satisfy your customer delivery enquiries.

Detrack is designed to make it easy for users to onboard and get started, so we're glad you find our solution user-friendly and able to navigate it without much fuss.

As always, our support team is at hand at all times to solve any issue our users are facing. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Neil, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

  • Quelle des Nutzers 
  • Bewertet am 8.5.2020
Mei lin K.
Manager - Operations Excellence
Logistik & Lieferkette, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.4.2020

"The Swiftest Response Team - Team Detrack!"

Kommentare: For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!

Vorteile: Tracking visibility, ease of use, intuitive.

Nachteile: Auto-billing, real-time vehicle tracking, more reports needed.

Antwort des Softwareanbieters

von Detrack Systems an 22.4.2020

Hey Mei Lin,

Thank you so much for the encouraging words!

We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.

Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.

And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

  • Quelle des Nutzers 
  • Bewertet am 14.4.2020
Chuck S.
driver
Baumaterial, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 6.12.2019

"great deliver management software "

Kommentare: wonder software great customer service fast response

Vorteile: it gives you 1 free user and the software is easy to use and customize to you specify needs

Nachteile: i haven't found anything that i could say bad about this software great software never once has it gone off line

Antwort des Softwareanbieters

von Detrack Systems an 16.4.2020

Hello Chuck,

Thank you so much for your kind review! We're really, really pleased that you find Detrack easy to use for all your specific needs.

Your kind words are extremely encouraging. As we're constantly looking to make improvements, please feel free to share future feedback or suggestions at support@detrack.com

Thank you once again for the review, Chuck!

  • Quelle des Nutzers 
  • Bewertet am 6.12.2019