Spearline

Great company with a helpful service

Kommentare: Good company that we enjoy working with. We've been using their solution for a few years now. They're constantly adding new carriers to test with and new products.

Vorteile:

Really easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats.

Nachteile:

No major cons. They're really helpful and supportive.

Easy to use

Kommentare: My overall experience using Spearline for 8 years has been positive, all of the improvements done in that time have really helped us in our day to day business.

Vorteile:

What I like most about the software, it is customizable for automated testing, easy to use, mainly trouble free.

Nachteile:

What I like least, is there is no option to use GSM for automated testing.

Use Spearline for making test calls

Vorteile:

- Placing test calls made easy - Call logs - Redial made easy - Recording

Nachteile:

Nothing really, only thing I can speak about is that sometimes the portal is a bit slow

Spearline is an easy to use application for real time testing of phone numbers

Kommentare: Overall I am satisficed with my experience in using Spearline. Again the application is easy to use and customer support is very good.

Vorteile:

Voice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics.

Nachteile:

Rather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type.

Great for Automated Testing

Vorteile:

We use Spearline to place automated calls to our customer service IVR constantly throughout the day. This has allowed us to catch problems early before they come more widespread, and track issues and error rates over time with the monthly, test results summary email. Being able to test on demand via the admin portal has also proven to be extremely valuable for new phone number turn-ups and one-off troubleshooting in various countries. Highly recommend.

Nachteile:

It would be great if the on-demand testing portal did not require a microphone on the local computer, since many admin desktops do not have one. Most times we are only concerned with whether or not the call establishes or if audio is received, but it's not possible to place a test call without the portal having access to a local computer microphone.