Repair-CRM

Easy to use with our Zebra barcode terminal

Vorteile:

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Nachteile:

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Repair CRM is great for field technicians

Kommentare: Easy to use Mobil app which helps speed up the Admin-time in the office.

Vorteile:

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Nachteile:

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Overall Effective

Kommentare: Overall, Repair-CRM is a good program. I find it useful but do not find it as a leader in the work order platform market.

Vorteile:

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

Nachteile:

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

Easy to use for repairing printers on-site

Kommentare: Great for our team, lot of features were implemented in the past months.

Vorteile:

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

Nachteile:

Some key features are still in development, but the development team responds quickly.

Perfect app for Pest Control

Kommentare: It really fits us, and helped replacing our Google spreadsheets.

Vorteile:

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

Nachteile:

Invoicing would be a nice feature to have!