Wer verwendet Doctible?

Das Unternehmen betreut Privatpraxen und Praxisgruppen und konzentriert sich darauf, eine großartige Patientenerfahrung zu bieten und Patienten zu binden.

Was ist Doctible?

Ermöglicht es Privatpraxen, Patienten zu binden, indem sie ihre Erfahrung verfolgen und positive Bewertungen generieren.

Doctible – Details

Doctible

https://www.doctible.com

Doctible – Kostenübersicht

Doctible bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Doctible Funktionen

Online Reputation Management Tools
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Sammeln von Nutzerbewertungen
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Anruferinnerungen
Appointment Confirmation Tracking
E-Mail Erinnerungen
Kalenderverwaltung
Online-Buchung
SMS-Erinnerungen
Terminplanung
Umschuldung
Wiederkehrende Termine
Zahlungs-Erinnerungen
Behandlungsplanung
Bildgebung und Röntgenstrahlung
Diagramm-Erstellung
Kundenmanagement
Medizinische Abrechnung
Reklamationsabwicklung
Termin-Erinnerungen
Terminverwaltung
Verwaltung von Patientenakten

Doctible – Nutzerbewertungen

Zeigt 5 von 83 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,8/5
Kundenservice
4,9/5
Funktionen
4,8/5
Preis-Leistungs-Verhältnis
4,8/5
Kristin B.
Doctor of chiropractic
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 18.12.2019

"Great way to keep up with client reviews "

Kommentare: We send out review requests for new patients and other services to continue to build our business relationships and solve any potential problems.

Vorteile: Like to be able to intervene on poor reviews and correct issues before they get posted. It is also great to follow up with people and have our review management all in one place.

Nachteile: Seems expensive for that we are doing. We also wish it was interpreted directly with our software for easier use.

  • Quelle des Nutzers 
  • Bewertet am 18.12.2019
Paul M.
Doctor of Chiropractic
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.8.2019

"Great company, great product..."

Kommentare: [SENSITIVE CONTENT HIDDEN] and his crew are amazing~ I never have problems, but on 1 or 2 occasions I forgot my PW or need them to reconnect the data base b/c I was beta testing for ChiroTouch they are quick to reply and jump on my computer and solve it...

Vorteile: Integrates with my E.H.R. software database (ChiroTouch) and will send a email to my patients asking for a honest review. If I get 4 or more stars it will give them the option to post to Google, Yelp, etc... It they give 3 stars or less it immediately shoots me a email so I can call the patient and address their concerns, before it is sent to the Google or Yelp!

Nachteile: After posting the 4 or 5 star review to Google or Yelp... It needs to have ALSO have the option to post the review to Instagram/Facebook with "one click of the button..."

Antwort des Softwareanbieters

von Doctible an 21.5.2020

Thank you so much for such a great review, Dr. Marsh! We work really hard to offer easy integration amongst different software, so we are happy to see that reflected on your experience. We always try our best to provide our customers with the best value for our products. We look forward to working with you!

  • Quelle des Nutzers 
  • Bewertet am 12.8.2019
Brittany B.
Office Manager
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.4.2020

"We love Doctible!"

Kommentare: Not every patient we see will leave a review, but Doctible has made it easy and convenient for our patients to do so.

Vorteile: The price is much cheaper for the service than with other providers. The dashboard is easy to use and sending a review to a patient is quick and easy. We like how all the reviews can be accessed directly from the dashboard and that we can customize what type of review request to send.

Nachteile: I wish it integrated with our practice management software (TDO), but it's specifically for endodontic offices and not many companies integrate with them yet. However, since the dashboard is so easy to use, it's not a huge deal for us.

  • Quelle des Nutzers 
  • Bewertet am 14.4.2020
Michele C.
Practice Owner
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 19.5.2020

"Terrible Product"

Vorteile: The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware.

Nachteile: This company offers poor integration with practice management software. They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment. I asked to not have any review requests sent during the time that my office was closed for routine care and only providing emergency treatment. Doctible did not honor this request, but began sending review requests immediately after my training was completed. They sent requests to patients whom we had contacted to reschedule their appointments because we were still closed during the COVID-19 Pandemic. I was told during the onboarding and training that requests would be sent once the appointment was marked as completed. This was an untruth. Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule regardless of the status of the appointment. They even sent requests to new patients who had never been to the office. Additionally, their campaign feature is lacking in its capabilities. The user cannot attach a file or prepare a document that can be saved and attached to send as a mass email. I honestly do not understand what the worth or value is of this company.

  • Quelle des Nutzers 
  • Bewertet am 19.5.2020
Chadwick T.
Practice Administrator/Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.2.2020

"Doctible Services and Software "

Kommentare: This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day.

Vorteile: I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.

Nachteile: The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.

  • Quelle des Nutzers 
  • Bewertet am 21.2.2020