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Doctible
Was ist Doctible?
Ermöglicht es Privatpraxen, Patienten zu binden, indem sie ihre Erfahrung verfolgen und positive Bewertungen generieren.
Wer verwendet Doctible?
Das Unternehmen betreut Privatpraxen und Praxisgruppen und konzentriert sich darauf, eine großartige Patientenerfahrung zu bieten und Patienten zu binden.
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Doctible
Bewertungen über Doctible
Great Service
Kommentare: I think it's great and defiantly provides us with an easy way to gather reviews from our patients.
Vorteile:
We started utilizing the Doctilbe service so we could easily gather Google reviews from our exiting patients. We went from only having 5 Google reviews to 99 5 start reviews. We also have the reviews connected to our website as a testimonials page and have over 900 5 star reviews there as well.
Nachteile:
My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google. I spoke to a rep today and apparently there has been a change on that format. I'm excited that the new text will provide us with even more great google reviews.
In Betracht gezogene Alternativen:
Best reminder system we've used
Kommentare: We are all very happy with it.
Vorteile:
I love the text feature, it allows me to communicate with patients in real time.
Nachteile:
At this time I do not have any feature that I don't like.
Dr. Lear
Kommentare: Very friendly. Easy to use.
Vorteile:
The potential of reminders & confirmations are great
Nachteile:
For the price, should already be automatic. I still have to do the work unless you pay more for automation.
Online reviews are so important
Kommentare: Our experience has been great. They call and check in a couple times a year to make sure everything is going well. They have other products that we don't use because our in house software does them, but they still check to see if we want to try any of them. The few times we have had questions they have been quick to help us. I have already recommended them to several other practices.
Vorteile:
Doctible is easy. Easy to set up, use and maintain. We already had a great reputation after being here for 40 years, but people don't always go and add their own review without being asked. Doctible worked with our software to ask our patients, via text or email, for feedback and to review our practice after their visit. People started leaving reviews and we now have over 1000 between google and Facebook. Most reviews were great, a couple weren't, but either way it gave us a chance to engage with the patients and try to improve when needed. As the world goes more and more digital it is vital to have reviews to give potential new patients the information they need to decide if we would be a good fit for them. I rarely have to make changes to doctible, but on the rare occasion someone asks to be taken off the review list, it is easy to do.
Nachteile:
Hmm. Hard to think of one. I wish it were free? Or less expensive? It is still well worth it.
Ease of Use
Vorteile:
Doctible is very user friendly. The patients love that they can text, the appointment reminders are great. The ease of also using the campaign to send out messages to more than one patient at a time is nice.
Nachteile:
The fact the campaigns can only be emailed and not able to text if over 500 people
Horrible customer service once your sign up
Kommentare: Horrible and still bad, but you signed and they don't care that they don't have all the features, that they have .
Vorteile:
1st month trial, worked after that down hill
Nachteile:
Once they get you signed up, you are persona non grata to them, off to the next victim. Don't sign contract until you know that they are not fully integrated with Dentrix.
In Betracht gezogene Alternativen:
Doctible
Kommentare: It's great, our patients love the appt reminders and being able to communicate with the office via text message.
Vorteile:
How easy the program is to use, the reminders our patients get are wonderful and customizable
Nachteile:
I don't have any dislikes for the program
In Betracht gezogene Alternativen:
Great Medical Practice Software
Kommentare: Doctible has been so easy to learn and manage that it has been a great experience to our office. The customer care and follow up is wonderful. I would tell anyone that the customer service and level of professionalism with Doctible is top tier. Doctible is always there to help when you need them.
Vorteile:
Doctible has been a tremendous help to our office staff, doctors and our patients. Everything from office to patient communication, appointment reminders and notifications to forms and patient information is streamlined in the software making our jobs much easier and patient compliance greater.
Nachteile:
I do not think there is anything that I can list that I dislike.
Orthodontic practice use
Kommentare: See Cons comment. I was very disappointed in the support or lack there of we received with the online forms. Due to the issue we had to find another service provider that had an efficient workflow for our office. I found it difficult to communicate with anyone due to people working remotely and there was a delay in communication due to this. I feel that we should have had the ability to terminate the online forms portion of the contract due to the service issue and then the change of platform as the change no longer met our needs or made it efficient for us to use.
Vorteile:
One feature our office likes about Docitble is the ability to send links specific to our office locations. Prior to using Doctible, we would request that our patients review us on Google. One office location had a ton of reviews and the others weren't ranking as high, due to this. Doctible allowed us to request reviews for the individual offices, which helped to even out the ratings.
Nachteile:
At one point we were utilizing Doctible online forms. At first it was easy to use and made the intake process more efficient. Then there was an issue with the developer. We weren't able to open the files that were being completed by our patients. We then had to request that they manually complete the forms in our office, which meant they were doing double the work. Doctible's solution was for us to email the patient names and they would retrieve the files. At times, we were able to do this prior to the patient coming in, but the majority of the time the patient was already in the office and we needed the forms. This became inefficient because the patient was then competing the info 2x, it was more work for us, and we were paying for a service that was not being provided. We were only compensated for 1 month of service when the issue went on for over 3 months. Then the platform for the forms was changed due to the issue that Docitble was having with the third party developer. We had no choice to switch, but the new forms were not efficient for our office, as they were separated by office location. When I reached out to support I was told that we were contracted and we had to pay for the service even if we weren't using it. That was not the service we signed up for.
In Betracht gezogene Alternativen:
Doctible is a game changer
Kommentare: Doctible has been a great solution for us. It really helps us spend more time on patient care and less time with reminder calls.
Vorteile:
Doctible is very intuitive and easy for staff to use. It saves us so much time and most patients really prefer the text messages and emails to phone calls. Use of Doctible has also lowered our no show rate.
Nachteile:
I really like the digital forms. But I wish there was a link that patients could use to request it instead of us having to send it. There is also so much integration with compulink that I wish there was a more direct way to attach the forms.
Effective service for patient reviews
Kommentare: great, easy to use, and effective to boost Google reviews!
Vorteile:
We like the ease of use of Doctible reviews, and that the review can either be directed just for internal review, or pushed to Google.
Nachteile:
no concerns with doctible. we like it for patient reviews.
medical office
Kommentare: It has increase our engagement and the number of our reivews.
Vorteile:
Easy to use and manage for our team. It does what it promises to do.
Nachteile:
I do not really have a con for Doctible.
Communications Solutions
Kommentare: Smart functions to access, notify, and screen our patient's health prior to their dental visits.
Vorteile:
Ease with which it fits our practice flow and convenience of reaching out to our patients quickly
Nachteile:
More self creating of functions would be nice, however any changes we ask for are usually handled quickly.
Dental Office using Doctibles Patient Reviews
Kommentare: We have been happy with the Doctible since the beginning. They are great to work with and are willing to fix any issues we may be having in a timely manner. I would highly recommend Doctible who is looking for a software to help with Social Marketing (Reviews)
Vorteile:
We use the Doctible for Reviews with have been a great in getting new patients to schedule with us and to improve our practice with how the patients view their experience with us.
Nachteile:
there is nothing that I don't like with Doctible
Medical Office MUST-HAVE
Kommentare: Online reviews have become highly influential in customer acquisition. Traditionally a business would spend a lot of money of marketing and advertising to get people into the door. However in the past decade or two people have come to be swayed by what other customers have said about an establishment over colorful signage and a catchy slogan from the company.
Vorteile:
The ease of being able to send off review requests with a click of a button has been great for easily being able to collect feedback from our patients. The majority of our new patients say that our online reviews is why they wanted to come to us.
Nachteile:
I don't have anything negative to say about this service because it does exactly what we need it to.
Dcotible
Kommentare: Pretty good. The daily review used to require less clicks. An update changed it for the worst.
Vorteile:
Helps generate reviews! The software is effective.
Nachteile:
Price increases without notification. I went and reviewed and there had been multiple price hikes. We were going to cancel until the fixed our costs.
SFN Review
Kommentare: It's been positive overall other than rather substantial rate increase.
Vorteile:
I appreciate having our reviews appear directly to our website.
Nachteile:
We are a very small 2 employee practice with very limited budget. I wish Doctible would consider that in degerming our monthly rate which has gone up. Anymore increase, and although we love the product, we may not be able to afford it.
Improve your online presence and rating
Vorteile:
Doctible made it easy for our patients to quickly and effectively give real time reviews of of same day services and staff. Patients were able to select from just using the 1 - 5 star options or adding a comment. All of this right from the phone or desktop.
Nachteile:
I liked everything; I don't have anything that we didn't like.
Highly recommend
Kommentare: Doctible's service has been great. We started off using their service for one practice, but after seeing results, we now use Doctible for all three of our practices. Highly recommend.
Vorteile:
Doctible is easy to use, track and manage.
Nachteile:
Doctible has made a positive impact on our online presence, I have no cons.
Small practice utilization
Kommentare: Very pleased and continue to subscribe.
Vorteile:
Our practice relies heavily on word of mouth referrals. Limited marketing budget inhibited tenable option to expand our patient base through online resources. Doctible offers a low barrier-to-entry entry option; utilizing patient feedback to generate interest and awareness. We've seen a massive uptick in Google reviews since adoption.
Nachteile:
Very few, but noticeable changes to the online interface make for some minor inconveniences.
Consistent reputation managment
Kommentare: Increasing the Google reviews has allowed us to reduce our marketing budget in other areas
Vorteile:
The appointment reminders are great, but there are many companies that offer similar reminders. Doctible has consistently increased our Google reviews with excellent results, better than the three other reputation management companies we used before them.
Nachteile:
I would like the option of a text notification when someone responds to an appointment reminder
Easy & Efficient
Kommentare: Our dental office has been using Doctible since 2019 and they have helped us so much with getting great reviews on Google.
Vorteile:
Doctible was very easy to integrate with our dental software and Doctible gives our patients the chance to review us on Google which is great!
Nachteile:
Honestly there isn't anything I don't like about Doctible.
Doctible Changed Everything
Kommentare: We have had an amazing experience since 2018. Our business is first in reviews compared to other companies like ours.
Vorteile:
Doctible rep asked me a few questions about what I was interested in and when I wanted my text messages to be delivered and how often. It was set up once and never changed again. Our business went from 34 reviews to almost 300. We went from three stars to five stars. We are so proud to say we use Doctible for our reviews.
Nachteile:
There is nothing I like least about Doctible.
reviews
Kommentare: Our experience has been very good
Vorteile:
We really like the review generator so we receive feed back from our patients
Nachteile:
Nothing in particular all works as we need it
Manager
Kommentare: Excellent
Vorteile:
keeping in touch with patients and letting them keep in touch with us
Nachteile:
nothing it provides a great service.doctibles makes it easy to keep your patients in touch with the office.