Was ist Efecte?
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. We pride ourselves in producing modern solutions; and were the first ITSM tool provider to receive Serview CERTIFIEDTOOL certification for all 19 ITIL4 practices and associated processes.
Wer verwendet Efecte?
Efecte is the European Alternative to global players for any service management. We work with mid-sized public and private sector organizations.
Wo kann Efecte bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- Efecte
- Telefon-Support
- 24/7 Live-Support
Sprachen
Deutsch, Englisch, Finnisch, Schwedisch
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Über den Anbieter
- Efecte
- Telefon-Support
- 24/7 Live-Support
Sprachen
Deutsch, Englisch, Finnisch, Schwedisch
Efecte – Videos und Bilder
Kosten ähnlicher Produkte wie Efecte vergleichen
Efecte Funktionen
Alternativen für Efecte
Sunrise ITSM
Bewertungen über Efecte
Verifizierter Rezensent
In Betracht gezogene Alternativen:
Efecte Self-service and Efecte ITSM opinion
Kommentare: We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others.
Vorteile:
Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software.
Nachteile:
We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented.
Jukka S.
In Betracht gezogene Alternativen:
Agile all purpose Service Management system
Kommentare: Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course
Vorteile:
Easy to use and agile to develop all the features needed in order to successfully run service management.
Nachteile:
Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already.
Teppo S.
Easy to modify
Kommentare: Good, but is not easiest system anymore.
Vorteile:
Easy to modify or even create new things, reporting is good (could be better)
Nachteile:
Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates.
Essi K.
Reliable and easy to use
Kommentare: At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls.
Vorteile:
The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets.
Nachteile:
Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure.
Lauri N.
Endless possibilities
Kommentare: We are utilising Efecte for Service Desk ticket handling, CMDB for tens of thousands of devices via SCCM, organisational data and so forth. We have also deployed Efecte ESS for internal and external end users, to contact Service Desk or specific teams.
Vorteile:
Efecte ESM is practically unlimited in its possibilities. You can create new templates, add attributes, automate tasks, notifications and pretty much anything you want. You can do it yourself via training, or as a service from Efecte.
Nachteile:
Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years.
