Wer nutzt diese Software?
Live chat solution that assists businesses of all sizes with instant messaging, multiple screens, reusable templates & more.
Durchschnittliche Bewertung17 Bewertungen
- Gesamt 4.7/5
- Benutzerfreundlichkeit 4.8/5
- Kundenservice 4.7/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 4.6/5
- Startpreis 55,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2006
Über Customer Service Management
Web-based solution that provides live chat support through instant messaging, reusable templates and customizable interface. The HelpAlive feature allows management of multiple sessions at real-time and accepts offline messages from visitors when the agent is not active.
Customer Service Management Funktionen
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
Die hilfreichsten Reviews für Customer Service Management
Bewertet am 1.2.2019
Mi4biz is great for businesses
M can E.
Kommentare: after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient
Vorteile: It is really user friendly, and detailed.
Nachteile: making it foolproof, made some of the porecesses longer than necessary
Bewertet am 14.2.2019
Kommentare: The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system
Vorteile: To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.
Nachteile: Degradation of out-of-control settings from the system after the update
Bewertet am 14.2.2019
One and half years of experience with MI4BIZ
Kommentare: I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.
Vorteile: Their efforts to develop both their company and system against demands The approach adopted by the consultants and their willingness to help Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers It can be integrated with the software used in our own company In terms of price performance, it is one of the most suitable software programmes
Nachteile: When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.
Bewertet am 1.2.2019
have easy of use and user Friendly a program
Kommentare: Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!
Vorteile: Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration
Nachteile: sometimes it has slow...no other negative detail
Bewertet am 5.2.2019
Opinion about Mi4biz
Kommentare: MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.
Vorteile: Endless integration option, very fast...
Nachteile: No need for technical knowledge.........