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8x8 Work
Was ist 8x8 Work?
Die Unified-Communications-Plattform Virtual Office von 8x8 ermöglicht Unternehmen jeder Größe mit unternehmensweitem Privatchat, Präsenzerfassung, Softphones, Webkonferenzen, Video, mobilen Apple- und Android-Anwendungen, die Kollaboration zu verbessern. Das funktioniert über jedes Gerät und von überall aus. Virtual Office von 8x8 lässt sich in führende Unternehmenslösungen wie Salesforce, Zendesk und NetSuite integrieren. Bereitstellung über die Cloud, Einrichtung in wenigen Minuten und einfache Verwaltung von jedem Gerät aus.
Wer verwendet 8x8 Work?
Über 2 Millionen Nutzer vertrauen auf die Lösung. Branchenführende Cloud-Kommunikationsplattform. Flexibel für jedes Unternehmen. – Nahtlose Integration.
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8x8 Work
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Bewertungen über 8x8 Work
SUPER EXPERIENCE WITH 8x8
Kommentare: really good experience, immer wieder gerne mit 8x8
Vorteile:
Man kann 8x8 problemlos von jeder Hardware nutzen
Nachteile:
keine Nachteile bemerkt, ich würde 8x8 immer wider nutzen wollen
Antwort von 8X8
vor 4 Wochen
Hi Khadija, we are delighted you find using 8x8 a super experience, it's what we aim for and it's great to hear we are delivering.
Mittelmäßiges Produkt mit betrügerischen Qualitäten
Kommentare: Am Ende, rate ich davon ab, dieses Produkt zu abonnieren.
Vorteile:
Relativ einfach und günstig. Sehr unkompliziert, bietet aber auch nicht to viel.
Nachteile:
Die Kündigung - die Firma macht es äußerst schwierig und unübersehbar zu kündigen!
Antwort von 8X8
vor 3 Jahren
Thank you for your review. We are sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. If you could share with us your latest case ID, we will investigate internally, please do send it on reviews@8x8.com , Thank you!
In Betracht gezogene Alternativen:
8x8 has been great for us
Kommentare:
We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.
Vorteile:
The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.
Nachteile:
It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.
Antwort von 8X8
vor 3 Jahren
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
In Betracht gezogene Alternativen:
My 8x8 experience
Kommentare: Good experience so far. The system is easy to use and adding users takes just a few minutes to complete
Vorteile:
The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use
Nachteile:
I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support
Antwort von 8X8
letzten Monat
Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use.
One of the worst customer experiences I have ever had
Kommentare: After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.
Vorteile:
As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8
Nachteile:
Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.
