Chronicle

Chronical has been a great enhancement

Kommentare: Overall our experience has been very positive. The support staff is extremely responsive, and helpful when we need to make changes or additions to plots.
It took a lot of work on our part to upload all the old paper documents, but well worth the effort.

Vorteile:

The ability to map and locate plots, and to store key records. Also the fact that photos and stories can be added to interments for public view.

Nachteile:

Graphics are a little week on the public page.

Chronicle setup progressing well

Kommentare: We are still in the setup phase so our experience with Chronicle is limited but we are happy with the progress and see the product being able to make our cemetery greatly more efficient.

Vorteile:

The Chronicle team is willing to work with our cemetery to structure the data and map to our needs. They have delivered on everything they promised.

Nachteile:

They are rolling out updates on the fly so it isn't quite mature yet, but the product keeps getting better.

Marengo Springtown Cemetery

Kommentare: Love it especially for the ability to edit online in the field with phone and then on desktop for more detailed infomation.

Vorteile:

Simplicity of use and service in initial setup was amazing

Nachteile:

Connecting with the server seems to be slow to edit Need to be able to enter only year for birth and death dates

The Best Cemetery software

Kommentare: Very good , they are available to answer any questions and their organization is great.

Vorteile:

They make everything easy , from start up to finish. Communicate well with their customers too

Nachteile:

Nothing . It’s is on good with great service and ideas . Nothing negative to say

Amazing software that is constantly being improved!

Kommentare: The software is rich with features and intuitive to use, for administrators and groundskeepers alike. Implementation was flawless. Customer support is amazing.

Vorteile:

Customer support and the development team are amazing. They continually upgrade the software and listen to feedback from customers.

Nachteile:

Absolutely nothing. At purchase, it provided a cost effective method to have mapping and data management but has since grown into a very robust software that has retained its low pricing.

The Best For Us

Kommentare: Brilliant. There have been some small issues and we are still getting used to it but the Chronicle team are always helpful, responsive and pro-active.

Vorteile:

Mapping & records management. Cost effective for our business.

Nachteile:

Runs slow at times but likely due to server distance and local bandwidth consumption.

GAR Cemetery Review

Kommentare: Overall, i've had a good experience with chronicle and it allowed me to correct numerous mistakes in grave locations made with MS Excel and MS Access Database. It also has self correcting logic scripts to prevent common mistakes.

Vorteile:

Customer support was excellent and very helpful. The software allows me to find human mistakes that have been made using excel or access database.

Nachteile:

In the country, my internet is kind of slow so I have to wait for the data to load. Also, when taking headstone pictures and uploading, make sure the file is around 500 KB instead of megabytes due to upload times. The larger the file, the slower it takes to load.

Maryborough Cemetery

Kommentare: Initially nervous and not sure how they were going to complete a big project that appeared to be such a mess to me. Very impressed with the product at this stage

Vorteile:

The cemetery is accurately mapped with the ability to view all relevant documentation relating to an interment in just one click.

Nachteile:

I occasionally find the site a little glitchy

Look No Further

Kommentare: We were able to implement in under a year with 2.5 part time volunteers doing the data entry and validating our Lot Cards with personal visits to the cemetery. I have an IT software project mgmt background and that is a tremendous achievement. Chronicle trained us and has supported us through the process and is very open to suggestions for improvements and adding features to make use of the software and reporting easier.

Vorteile:

We are a small Church affiliated Cemetery and when comparing Cemetery software we found that Chronicle's features stacked up impressively against the biggest names and higher priced companies. You can grow into the features you use, implement on your own schedules and it is very easy to learn and use.

Nachteile:

Payments are via credit cards which is difficult for Churches.

A step-up in interactive cemetery mapping

Kommentare: I am impressed with the ongoing and regular upgrades to the database and mapping. Visitors to the cemetery and family researchers have also given their compliments on the database and mapping. Support staff are appreciated for their promptness in replying to enquiries and requests.

Vorteile:

The aerial imaging and attached photos of cemetery graves makes it feel like you are visiting a loved one's final resting place in person.

Nachteile:

Refresh is required regularly when using the search bar

Chronicle for small rural cemetries

Kommentare: I have been very happy with the product and the support that I have received from the Chronicle team.

Vorteile:

Chronicle is reasonably easy to navigate through. The maps and images are very useful to allow contractors and interested new lease applicants to look at the Cemetery online. We have four cemeteries with each one having their own Curator. Chronicle will allow curators to step in at another cemetery when the need arises. It will also allow for succession planning for the Curators.

Nachteile:

Some of the map image has been compromised because of trees hiding the images. Our biggest issue was that our existing records were mostly paper based and it took a considerable amount of time to get all of our information into a database - this was no fault of Chronicle, but a reflection on the existing management of our Cemetery records.

Something to be Proud of!

Kommentare: I will always, always recommend Chronicle. [sensitive content hidden] and his team are amazing! I'll screen shot something I need help with, or a plot that was missing (during setup) and it's completed within days if not hours!
When I took my position and I was shown the cemetery, I was overwhelmed and saddened by the records! I had in my mind what I wanted done & how it should be & Chronicle matched it and elevated what I envisioned! This is something that I am extremely proud to have implemented in our city and can't wait to hear feedback from residents and the council!

Vorteile:

EVERYTHING! Literally everything. The team is amazing! The records that I inherited were horrible! Some things were labeled on a piece of cardboard with white paper taped to it. Coffee stains, penciled in (which was rubbed off over the years). Just names written down on a piece of paper and how many plots were sold. No records at all from the 70's back!

Nachteile:

I'd like to be able to zoom to a grave from different angles or even add grave plots on my own; however, the team said they are working toward that!

Chronicle is easy to use!

Vorteile:

I really enjoy the usability of the website. It is very intuitive and user friendly.

Nachteile:

I would like to see more accounting features in Chronicle.

Chronicle has made my life so much easier

Kommentare: Very positive. Queries are responded to in a timely manner and nothing is too much trouble for the staff.

Vorteile:

Professional, attentive and friendly staff. Being able to see the layout of our cemeteries (we have six plus 3 columbariums). Deciding to set up the headstone survey has added to our confidence that our records are correct.

Nachteile:

As the maps of the cemeteries are aerial, visualising the layout of columbarium niches has taken a bit of getting used to. Having a photo of each niche plaque has helped a lot with this.

Bringing our cemetery into the modern era

Vorteile:

Ease of use. No special training required to figure out software.

Nachteile:

Not sure if its Chronicle or our internet speed but when searching for a name is can sometimes take a while for Chronicle to generate the list.

Shire of Victoria Plains

Vorteile:

Simple to use for staff and members of the public.

Nachteile:

We have not experienced anything that we do not like about Chronicle

Amazing Platform!

Vorteile:

I have been a devoted user of Chronicle Cemetery Software for quite some time now, and I must say that it has completely transformed the way I manage cemetery records. With its exceptional features and user-friendly interface, Chronicle Cemetery Software has become an indispensable tool for efficient cemetery administration

Nachteile:

none at this stage that I could think of

Chronicle provides a quick and easy search function for cemetery visitors and ancestor researchers

Vorteile:

Chronicle has a large data base and a very easy search function. The plot map overlaid on the site photo makes it incredibly easy to locate the site of any grave.

Nachteile:

Chronicle is difficult to use on a mobile phone, which would be preferred by most cemetery visitors at the time of visiting

Transitioning into Digitial Cemetery Records

Kommentare: From the first phone call to enquire about receiving a quote to upgrade our 13 cemeteries records from paper based into this digital format. it has been a very clear and concise process, with good communication between everyone involved. The team at Chronicle have been extremely helpful and we have been able to achieve transferring all of our existing data into the program and add new burial/interments as needed each week.

Vorteile:

The best features of the Chronicle software are the straightforwardness of the program. All of our staff are able to update records and images easily as it is very user friendly.

Nachteile:

Nothing negative from us. So far it has been a very positive experience.

Perfect for Small Cemeteries

Kommentare: Finally we know the capacity of the cemetery. We know what graves are open, reserved and occupied. We know where the records are. We are organized. Next step is to make sure others know where this information is. The customer service is great. Chronicle keeps in contact with me. And is available by email, phone, and video conference.

Vorteile:

Ease of use, Affordable for Small Cemeteries. Everything you need in one place.

Nachteile:

The soft is large and takes a lot of processing to open. Getting use to different terminology. I get loss on which page I am on some of it is the terminology and some of it is the layout. It would be nice if the individual grave page would look like a website with its own menu choices as drop down choices. I have to save the page I am working on then exit back to the search then enter in a different page. Also grouping of families together. The Smith family have graves 1,2,3 and 10 and be able to see all the graves owned by the Smith Family on one page then go into grave 1 and see if it is occupied or not. I am also new to navigating the software, so there maybe things I am missing in the search. I have not taken advantage of the training yet.

Feature-Rich affordable Cemetery Management cloud software

Kommentare: We chose Chronicle because Chronicle had the features we needed at an affordable cost. Many other packages we looked at had great features, but ones our small cemetery wouldn't use. Many of the limitations we first encountered with Chronicle have been addressed in recent releases. Migrating to Chronicle has forced us to go thru a complete audit of all sales and burials, ensuring our paperwork is up to date and accurate.Not only is Chronicle feature rich but the sales team and customer service has been exceptional. Since migrating to Chronicle we have asked for additional plots to be added to our cemetery. This work has been completed in less than a week with no errors. Any questions we ask via e-mail are answered, typically within a day.

Vorteile:

Chronicle allowed us to quickly get up and running. With Chronicle we are able to do basic plot management, but also attach any documents or photos to each plot or burial. The ability for the public (we are still auditing our records so haven't turned on public access permanently yet) to easily search for records and navigate to a specific plot is very valuable. Chronicle also allows us to attach grave marker images and stories to each burial. We've used the story feature to add obituary details to each burial. Chronicle is actively enhancing their feature list multiple times a year. Since we've purchased a subscription they've added a brand new Work Order feature that keeps improving with each release. Because this is cloud software, there are no hardware or software dependencies, making both Windows and Mac systems able to use all features.

Nachteile:

When we first started using Chronicle a little over a year ago a couple small things bothered me. First, we couldn't change the data format ourselves, but an e-mail resolved the issue in less than 12 hours. Second, because Chronicle is an Australian company, the terminology was a bit different from what we used. This took some getting used too. In less than a year, both of these issues have been solved (I didn't log any enhancement requests for these features) by allowing customers to modify date format themselves as well as modify terms like "ROI Holder", "Right of Interment", as well as how we identify Section, Row, Plot.

Very useful tool for Cemeteries

Kommentare: Neither Chronicle nor the Cemetery Trust had any idea the amount of work it would entail to get this done for our Cemetery. We had records dating back to 1875 and didn't realise the amount of mistakes had been made when recording the deaths and locations of the plots. The maps were a mess really and a lot of double ups, but also a lot of records not on the maps. The overall experience was good, but a lot of time was spent with [SENSITIVE CONTENT] and his team sorting out the different problems that we had. It took us 18 months of work to eventually go live and see the results, but it was certainly worth it.

Vorteile:

It has given the Cemetery Trust the opportunity to get the records in order. I can direct people to the site to find relatives or friends in the Cemetery. I can now type in a name and straight away have the dates for birth and death and ROI information at the touch of a button. Family and friends can now see the headstone, information and location from anywhere that has internet available. A wonderful help to most.

Nachteile:

The software doesn't allow to have certain information added. We have a Lutheran section in our Cemetery but Lutheran still isn't an option when typing in the Religion section. Unfortunately, it can't be added. It would be good if we could have the options available to us as required.I would like to merge some plots as some are larger than others, but this option is unavailable and if required I had to send information to Chronicle to update. Sometimes it was just too difficult. I would like the option of doing it manually.

Comprehensive Cemetery Management

Kommentare: To have a program that is becoming a 'one-stop-shop' for our cemetery management practices has been a phenominal experience. It has given us a lot of control and greatly improved professionalism of services provided. Any issues we have are promptly and patiently addressed by the Chronicle team.

Vorteile:

An outstanding feature of Chronicle is its ability manage most funtctions of cemetery business. We are able to use the program to record all data relating to each plot. It has eliminated our need to use multiple registers, software programs, improved safety and integrity of data and greatly enhanced our deceased search abilities.

Nachteile:

It has not been a simple process to transfer data from existing systems to Chronicle due to our poor mapping and data management practices in the past.

Chronicles took the nightmare out of cemetery management.

Vorteile:

Helping with restoring order to our records and mapping was the most important thing I was looking for and Chronicles rip is able to do this. When I began, we had n no system in place and I had never done anything like this before. I had no idea what to do. I am thankful that I looked for help and that I found Chrnicles.There real

Nachteile:

I did not know enough about any software or computer entry to be very competent at this but the support is quick to help. It has taken me 8 months to understand how easy they have made this job. I was the only "con" in using this software.

Digitsation in less than 6 months

Kommentare: Customers and suppliers can now access all cemetery records in real time- which has never been possible before. This also now means families can access their loved ones cemetery records from the comfort of their loungerooms and Council staff can confidently make cemetery bookings without having to conduct a site visit.

Vorteile:

Chronicle were extremely helpful and worked with us during the implementation phase to understand how Council would use the software and have since implemented many improvements to ensure common business processes can now be managed in the platform. This has been a great experience and has helped finetune existing processes.

Nachteile:

Took a little while to ensure staff used the correct fields to enter data that would then be used on the templates. This should now be resolved with the additional fields available for event types. Also it would be beneficial to have a new field called Grave Type where we could record if it was a new grave or a re-opening and if a re-opening was it re-open number 1, 2, 3, 4- this would assist with annual legislative reporting requirements where we need to identify new graves verses re-opened plots.