von SolarWinds MSP4.4/5 81 Bewertungen
Wer nutzt diese Software?
Ideal für MSP- und/oder interne IT-Serviceteams, die benutzerfreundliche, einfache, cloudbasierte Passwortsicherheit und IT-Dokumentation in gemeinsam verwalteten IT-Umgebungen benötigen.
Durchschnittliche Bewertung81 Bewertungen
- Gesamt 4.4/5
- Benutzerfreundlichkeit 4.2/5
- Kundenservice 4.4/5
- Funktionen 4.2/5
- Preis-Leistungs-Verhältnis 4.4/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- SolarWinds MSP
- Gegründet 2014
Über SolarWinds Passportal
Eine verschlüsselte und effiziente Lösung für die Verwaltung von Kennwörtern und Anmeldeinformationen, die für MSPs entwickelt wurde. Sie bietet Funktionen zur Eingabe von Anmeldeinformationen, Berichterstellung, Prüfung, Automatisierung von Kennwortänderungen und privilegierte Client-Dokumentationsfunktionen. Die Anwendung wurde entwickelt, um den Alltag der Techniker zu optimieren, indem wichtige Unterlagen zur Verfügung gestellt werden, um die Servicebereitstellung zu standardisieren und die Problemlösung zu beschleunigen.
SolarWinds Passportal Funktionen
- Elektronische Unterschrift
- Optische Zeichenerkennung (OCR)
- Werkzeuge zur Zusammenarbeit
- Self-Service Portal
- Compliance Management
- Einmalige Anmeldung
- Privileged Account Management
- Audit Trail
- Compliance Management
- Authentifizierung mehrerer Faktoren
- Einmalige Anmeldung
- Kennwort zurücksetzen
Die hilfreichsten Reviews für SolarWinds Passportal
Bewertet am 25.7.2019
Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!
Vorteile: Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!
Nachteile: As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.
Bewertet am 7.10.2019
Pretty good so far.
Kommentare: Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.
Vorteile: It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.
Nachteile: There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.
Bewertet am 26.9.2019
Passportal has organize and streamlined my MSP
Kommentare: Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!
Vorteile: I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!
Nachteile: The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.
Bewertet am 20.8.2019
From implementation to party of our daily rotation
Kommentare: The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.
Vorteile: Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.
There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.
Bewertet am 25.9.2019
Vorteile: The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.
It's pretty slow going between sections and clients.
While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets. Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page