--- description: Detaillierte Informationen über Sinch Engage zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sinch Engage Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/31002/customer-communications-management/software) > [Sinch Engage](/software/187336/sinch-engage) # Sinch Engage Canonical: https://www.capterra.com.de/software/187336/sinch-engage Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/187336/sinch-engage?page=2) > Mit der Software von Sinch Engage können Sie Ihre Kundenkommunikation über Messenger Apps effektiver und professioneller gestalten. > > Bewertung: **4.4/5** von 44 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Sinch Engage? Wir sind international tätig, und Tausende von KMUs und Unternehmen vertrauen auf unsere Lösung, die ihnen einen nahtlosen Einstieg in das Conversational Messaging ermöglicht. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 44 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Sinch ## Gewerblicher Kontext - **Startpreis**: 49,00 $ - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Wir bieten verschiedene Pakete für Ihre Bedürfnisse an. Sinch Engage ist bereits für eine monatliche Abonnementgebühr von 199 € erhältlich. Zusätzliche Funktionen können auf einer monatlichen Abonnementbasis erworben werden. - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Italienisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, Deutschland, Dänemark, Indien, Indonesien, Italien, Mexiko, Neuseeland, Portugal, Schweden, Schweiz, Spanien, Südafrika, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Automatische Antworten - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Content-Management - Engagement-Tracking - Feedback-Management - Geplanter Nachrichtenversand - Inbox-Management - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kampagnenplanung - Kommunikationsmanagement - Kontaktmanagement - Kundenerlebnis-Management - Kundensegmentierung - Lead-Distribution - Lead-Qualifizierung - MMS - Massen-SMS - Multi-Channel-Kommunikation - Nachrichten-Personalisierung - Personalisierung - Push-Benachrichtigungen - SMS Marketing - Third-Party Integrations - Umfragen & Feedback - Umfragenerstellung - Verfolgung von Interaktionen - Visuelle Analytik - Vorlagen-Management - Workflow-Management - Zielgruppen-Targeting - Zwei-Wege-Messaging ## Integrationen (11 insgesamt) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) ## Ähnliche Kategorien - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [Mobile Marketing Software](https://www.capterra.com.de/directory/31308/mobile-marketing/software) - [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software) ## Alternativen 1. [charles](https://www.capterra.com.de/software/1012151/charles) — 4.4/5 (21 reviews) 2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Intercom](https://www.capterra.com.de/software/134347/intercom) — 4.5/5 (1131 reviews) 4. [Mobile Text Alerts](https://www.capterra.com.de/software/152417/mobile-text-alerts) — 4.5/5 (85 reviews) 5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Nutzerbewertungen ### "Messenger is a must have for any online store" — 4.0/5 > **Radim** | *5. August 2022* | Sportartikel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees. > > **Nachteile**: In our region not all features are available. > > Messenger is a no brainer - a must have for any online store ----- ### "One software for all" — 4.0/5 > **Verifizierter Rezensent** | *2. April 2021* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform. > > **Nachteile**: Nothing much, maybe the pricing because it's expensive but I think the features answers it all. > > It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries. ----- ### "Great platform but not simple to set up/use - lacks Telegram employees/customer service" — 3.0/5 > **Georgia** | *24. Mai 2022* | Marketing & Werbung | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries. > > **Nachteile**: Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us. > > \[SENSITIVE CONTENT\] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German. ----- ### "Easy to use product with excellent Account Management" — 5.0/5 > **Nisha** | *31. Mai 2022* | Psychische Gesundheitsfürsorge | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT\! \[SENSITIVE CONTENT\] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate. > > **Nachteile**: Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful\! ----- ### "Simplify communications with your customers" — 5.0/5 > **Rocio** | *19. August 2022* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective. > > **Nachteile**: At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication. > > Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/187336/sinch-engage?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/187336/sinch-engage) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten