Durchschnittliche Bewertung

2 Bewertungen
  • Gesamt 2.5 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 2.5 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3 / 5

Produktinformationen

Angaben zum Hersteller

  • Black Pearl Mail
  • http://blackpearlmail.com

Über Black Pearl Mail

Black Pearl Mail integrates with your business email (O365, G Suite, POP/IMAP) so you'll have consistent delivery and full branding on every email you send, regardless of device or client.

With our signature builder, you can upload embedded images to your email and link them to any page you'd like. You'll also get access to analytics including a 'track and trace' tab, which will tell you who clicked on those emails and when.

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Black Pearl Mail Funktionen

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Die hilfreichsten Reviews für Black Pearl Mail

Was pretty solid then something fell apart

Bewertet am 1.8.2019
Verifizierter Rezensent
Director of Digital Marketing
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
2/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: - We enjoyed it while it lasted, but it left too many questions in our mind on how it was impacting deliverability and had too many downtime/critical errors. When we would "switch off" BlackPearl our open rates would dramatically jump, which lead to our decision to start seeking another vendor.

Vorteile: - Great inexpensive platform to automatically standardize signatures across the organization
- Allowed us to track mail and opens outside of our Hubspot instance
- Great tools to push email banners for campaigns in signatures

Nachteile: - They stopped responding to any customer tickets after their last two serious issues i.e. email could not be delivered
- Seems like they have some issues with DNS or CNAME or who knows - but we can't not have our email delivered
- Concerned that technical issues with the platform were sending our emails into spam or labeling them as spam
- Based in New Zealand, so time zone is impossible if you are based in the US

Looks great, was just ok

Bewertet am 16.7.2019
Steven S.
Systems Admin
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were looking to improve the visual appeal of our email signatures. While this appeared to be a great product for our needs, we quickly learned that they did not provide us the DKIM info required by our DNS for successful email delivery.

Vorteile: Flexible design options, multiple signatures, server-based approach is great for consistency when sending from multiple platforms/devices.

Nachteile: Lack of technical knowledge of sales team. Slow responses from support, although they were often quite helpful.

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