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Mint Service Desk
Was ist Mint Service Desk?
Mint Service Desk ist ein kostenloses leistungsstarkes Tool, das die Funktionen von Service Desk und Asset Management in einem enthält.
Es unterscheidet sich von anderen Helpdesk-Anbietern durch den Kommunikationsansatz zwischen Agenten (der sich an Chats orientiert) und durch die Möglichkeit, ihn auf der Kundeninfrastruktur zu installieren, ohne einen cloudbasierten Dienst erwerben zu müssen.
Hauptmerkmale:
- Flexible Vermögensverwaltungsstruktur
- In die Vermögensverwaltung integriertes Ticketingsystem
- E-Mail-Integration
- Benutzerdefinierte Ticketarten
Wer verwendet Mint Service Desk?
Vorbereitet für Unternehmen, die eine Lösung suchen, die On-Premise in ihrer eigenen Infrastruktur (z. B. Private Cloud) installiert werden kann.
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Mint Service Desk
Weitere gute Alternativen zu Mint Service Desk
Bewertungen über Mint Service Desk
Flexible, easy to use, a host of features at a reasonable implementation price
Kommentare: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Vorteile:
The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Nachteile:
When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
In Betracht gezogene Alternativen:
ITSM Software that doesn't kill your budget and time
Vorteile:
- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)
Nachteile:
- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)
Very good Asset Management tool
Vorteile:
I like that it has its own ticketing system integrated with it.
Nachteile:
I wish they improve and modernize the user interface.
Ease of use is the key
Kommentare: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Vorteile:
I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Nachteile:
For our purposes everything is ok. It is great for ticket management.
Antwort von OPGK RZESZOW
vor 4 Jahren
Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
Mint increases our possibilities.
Kommentare: It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.
Vorteile:
Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.
Nachteile:
From my point of view, MintSD has no downsides.
