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Was ist Zingit?
Zingit ist eine Plattform zur Patientenbindung, die Büros dabei unterstützt, den Umsatz zu steigern und eine enorme Effizienz für das Front-Office zu erreichen. Für den Hersteller der Software liegt die Mobilität an erster Stelle. Die Attraktivität des Tools findet sich auch in der Automatisierung und Flexibilität wieder. Die Lösung bietet automatisierte Terminerinnerungen, Planung/Neuplanung, Bewertungsanfragen, Rückrufe und vieles mehr. Auch Nachrichten, Häufigkeit und Inhalte werden individuell angepasst, um die Bedürfnisse der Kund*innen widerzuspiegeln.
Erweiterte Inhaltsbereitstellung (z. B. Videos) ist der Wettbewerbsvorteil der Software.
Wer verwendet Zingit?
Chiropraktiker*innen, integrierte Gesundheits- und Physiotherapiepraxisräume.
Du bist nicht sicher, ob Zingit das Richtige ist?
Mit einer beliebten Alternative vergleichen
Zingit
Bewertungen über Zingit
Guzzardo Chiropractic Center
Kommentare: We are very happy with our experience so far
Vorteile:
We love that they said automatic reactivation texts asking how patients have been to try and get them back into the office
Nachteile:
We aren't finding any cons as of right now
Antwort von Zingit Solutions
letztes Jahr
Great to hear your getting value out the reactivation texts and that there are no cons as of now! And we're happy to know that you chose our platform over Solutionreach :)
Setup and use very easy and functional, but could use more features
Kommentare: Functions to our basic needs for communicating with patients
Vorteile:
Able to communicate with our patients via text; capability of reminders for our patients at different intervals; capability to send requests for reviews
Nachteile:
Not able to control specificity of frequency of review request once one has already been made by the patient
Antwort von Zingit Solutions
letztes Jahr
Thanks for taking the time to review us, Christina! We're glad to hear that patient texting, reminders, and review requests have been effective for your practice. We'll make sure your feedback on the inability to control review request frequency to our product team, as well.
Zingit Review
Kommentare: Our patients and staff have found Zingit text reminders to be extremely helpful...when they work. The product itself is a great investment for any business dealing with appointment reminders. However, there are some necessary updates that need to happen on the Zingit side in terms of getting the correct information and making sure the product does what it's supposed to all the time.
Vorteile:
Our patients love the text reminders for their appointments! Our staff likes the ability to text/notify patients from a non-personal number.
Nachteile:
The overall layout of the mobile workstation could be easier to use and navigate. We have also had some problems with text messages not being sent out and/or sent to the wrong person with incorrect times.
In Betracht gezogene Alternativen:
Great service, not just a texting service
Kommentare: Very positive, great reviews, very good feedback as well, has driven business in and kept things going here very nicely.
Vorteile:
Two way text ability, patients love that. Checking in with patients after they haven't been in for a little while is also a great feature, lots of people come in or at the very least thank us and let us know they are thinking of it. Online forms to email the patients are really easy to use and look very professional. Asking patients to review us and sending us the feedback is a wonderful feature that has really helped increase our reviews as well.
Nachteile:
Pricing is higher but you do get a lot of really great features that would cost alot elsewhere too. Removing patients from lists and not opting out completely has been confusing and have gotten a few different answers on how to do, sometimes it works other times they still receive texts. Some of our long time patients get annoyed with being asked to review over and over again when they have already, some who are on maintenance care schedules just back the check in date get annoyed since they are coming in soon anyways, this causes some of them to completely opt out of all texts as a whole.
Convenient Patient Care Management
Kommentare: Our overall experience as a clinic has been amazing. Their program is easy to learn and use and they have great training videos available. Any time we've needed to reach the customer service team directly, one of their team members has been on the phone with us in minutes and super helpful. We'd recommend Zingit to any practice looking to streamline their patient communication and limit no shows!
Vorteile:
We use Zingit CONSTANTLY at our practice and our patients love it! Our patients get a reminder text for each of their appointments which allows for us to make sure we and they are staying on top of their care and reaching their health goals. It is so great to be able to easily reach patients in the way that is most convenient to them.
Nachteile:
Our office currently uses the original Zingit interface. We are excited to eventually switch over to using the Z-Suite inbox because it shows reminder, birthday and recall texts that are automatic and are not shown on the oldest interface conversation history but rather only on the admin dashboard. We have not been able to switch over to the Z-Suite inbox yet because the "Trash" feature is the most important feature to our team as it allows us to stay up to date on texts and discard those conversations that have been resolved.
Wonderful product!
Kommentare: ZingIt has helped with patients making their appointments on time, and has been a game changer for aAvance.
Vorteile:
The ease of use, along with customer service.
Nachteile:
The only issue we have had thus far is being able to put a patient on the schedule twice for 2 different treatments and streamline to only one reminder.
Antwort von Zingit Solutions
letztes Jahr
Thank you for the fantastic review! We're pleased to see you've found our platform to be easy to use, and that our customer service team has been helpful so far. We appreciate the feedback regarding streamlining reminders together - we'll make sure this feedback makes it's way to our product team.
Great product and user friendly
Kommentare: Great!
Vorteile:
Appointment reminders and able to connect back via the system
Nachteile:
A little expensive for me but it’s a great product
Antwort von Zingit Solutions
letztes Jahr
Hi Esther, thanks for your high star review! We're so glad to hear that our platform was exactly what your practice needed and that appointment reminders are doing the trick!
Zing it review
Kommentare: Overall, this SMS software delivers an awesome overall experience, seamlessly connecting communication threads and offering a user-friendly interface. Its integration capabilities, especially with Chirotouch, enhance efficiency and contribute to a cohesive workflow. Overall, it's a solid choice for anyone looking to elevate their messaging game.
Vorteile:
appreciate the SMS software's exceptional communication capabilities, which streamline interactions and enhance overall connectivity. Its user-friendly interface significantly contributes to a seamless experience, making navigation and message management intuitive for users of varying technical expertise. Moreover, the seamless integration with Chirotouch not only fosters operational efficiency but also ensures a cohesive and synchronized workflow between the SMS software and the Chirotouch platform.
Nachteile:
Sometime the GUI is not as transparent as possible. GUI is a bit confusing, sometimes to find a particular task.
Great Product
Vorteile:
Helped us get more Google reviews, great reminder system that we can rely on.
Nachteile:
For patients to make appointments doesn't match up for our scheduler and we've had patients and prospective patients get mad. If you could turn off the calendar part and just have the request an appointment part that would be a lot more helpful to us and patients not get mad at us.
Antwort von Zingit Solutions
letztes Jahr
Hey Kristin, thanks for your review! Glad to see that our platform has helped you generate more Google reviews and that our reminder system has been reliable so far. We're sorry to hear about the issues you've had with your scheduler, and that it's led to frustrating your patients. We'll share this feedback with our product team!
Great Product
Kommentare: Great customer service and implementation. Works great with ChiroTouch.
Vorteile:
Great product. Has helped us a lot with reviews and patient reminders.
Nachteile:
A bit pricy. Wish it was slightly cheaper for what you get.
Potential Money Maker
Kommentare: I thought we had upgraded to the pro version after an email conversation with the support team but we have not had any further contact
Vorteile:
The software is simple to use and integrates with our appointment calendar.
Nachteile:
Patients have commented that the text messages seem unlikely to come directly to or from the doctor.
Antwort von Zingit Solutions
vor 5 Jahren
Thank you for the feedback. We read the commentary and a team member will reach out shortly. Thank you for being a valued client. :)
Zingit has become an essential piece
Vorteile:
Integration with Chirotouch was a breeze. And it runs seamlessly in the background without having to dedicated hours of time to it. Patient feedback has been amazing - they love the reminders and subtle automated check-ins !
Nachteile:
Some more personalized text ad campaigns would be helpful.
Antwort von Zingit Solutions
letztes Jahr
Thanks for your high star review, Chris! Happy to hear that our platform has been an essential piece of your practice and that the integration with your EHR was a breeze. We're also thrilled to hear that patient's have even gone out of their way to expressed their appreciation for reminders and check-ins. We'll share your feedback on making the text ad campaigns more personalized with our product team!
LOVE ZING IT
Kommentare: My experience the past 5 years using zing it has been exceptional. Their customer service is fast and friendly. They are willing to help troubleshoot if there is ever and issue. I enjoy using zingit. The consistency is what is so important to our practice. I would never switch.
Vorteile:
It's so easy to use, and our patients absolutely LOVE getting text reminders. They also love being able to text us when they have to reschedule or have a quick question.
Nachteile:
There isn't anything I don't like. I love the consistency of the program. I never have to wonder if our patients got their text messages.
Antwort von Zingit Solutions
vor 5 Jahren
We are literally blushing right now. Thank you for the flattering review. We work so hard to provide a great service, and it always feels good to hear the positive feedback. Thank you!
In Betracht gezogene Alternativen:
Zingit for Chiropractic
Kommentare: I think it is a great asset to the office, however has its issues and limitations.
Vorteile:
Zingit has helped automate our office appointment reminders, opening additional time for our team.
Nachteile:
There are times when Zingit will not load which prevents us from using the system.
Look no further for your sms reminder system this is the one you want!
Kommentare: My overall experience great whenever I need help or a refresher on a feature that hasn't used or it's been a minute the team at Zing-it has been fantastic throughout the time we've been with them, couldn't say a bad thing
Vorteile:
The ease of use and as they have evolved we've been able to use their features to bolster our reputation management and patient recalls.
Nachteile:
Like any other SMS system, you might be looking at, if a patient doesn't want to talk to you they easily type in stop and cease all communication and I think that's a bummer but it's the legal way to offer SMS
Antwort von Zingit Solutions
vor 3 Jahren
Thank you, Kathy! We appreciate the kind words and opportunity to help your practice. :)
Notifications to client made easy
Kommentare: Zingit is great. It interfaces with more EHR softwares than anyone else in this industry. I looked at 3 or 4 other companies to do business with prior to discovering Zingit and they didn't work with my somewhat common software. Zingit did.
Vorteile:
Appointment reminders are great. Software syncs up with my EHR records following HIPPA laws and reminds patients of their appointments. This reduced the no-shows by 40%.
Nachteile:
The user interface is a bit out of date. Sometimes it is slow to respond and it doesn't have some filing or organizational things that would make it run smoother. A little cluncky but functional.
Great product
Kommentare: Its useful.
Vorteile:
Its great to be able to text our patients and send out mass texts when we are closing.
Nachteile:
If someone says they want to cancel an appointment, the word cancel opts them out of texts.
Antwort von Zingit Solutions
letztes Jahr
We appreciate the great review! Nice to hear that our mass texting and opt out features have been serving your practice well. Hope you continue to enjoy our platform.
highly recommendated
Vorteile:
easy to use, patient appointment retention, appt compliance
Nachteile:
160 character limit max per text, i'd prefer more flexibility in content
Antwort von Zingit Solutions
letztes Jahr
Thanks for the kind review! We're happy to hear that our platform has been easy to use. In terms of the 150 character limit, if you switch over to our Z-Suite inbox, you can toggle on MMS and the limit extends to 500 characters! This is totally free and simple to swtich over to. If you need assistance switching to Z-Suite, feel free to email support@zingit.com and we'll help you get set up!
GREAT HELP AT FAIR PRICE
Vorteile:
The software is very well automated and sends out the messages as you schedule them.
Nachteile:
At this time it only come in english. We have many spanish patients and Zingit will not check our software to decide which to send the selected language message. Seems like an easy fix since they are already linked to the software and the software ask to select a language. Also I wish there was an app so we could respond to text when the office is closed and we are not online.
Antwort von Zingit Solutions
vor 5 Jahren
Thank you for the positive feedback. We appreciate your insight.
Chiropractic Office User
Kommentare: The customer service is awesome! If I ever have a problem, which has only been twice in 2 1/2 years, they were prompt at resolving the issue, and they very friendly as well.
Vorteile:
You can send free form text, and the option to send text in the future.
Nachteile:
When you type in the patient's last name into the search field you can't hit enter, you have to click on the "search" button. Which is really not that big of a deal, just a bit annoying, because most software programs I use in this field has that option.
Antwort von Zingit Solutions
vor 5 Jahren
Awesome constructive feedback. Thank you!
Must have to help grow your business
Vorteile:
I love it. It helps remind the patient about their appointment. If we have change of hours it will send a quick reminder. It helps re-activate old patients. It helped a lot getting google reviews from old patients. Also, it asks our patients to write a review for us.
Nachteile:
Nothing I love it. Keep everything the same. IF there is anything new please let me know.
Antwort von Zingit Solutions
vor 5 Jahren
Thank you for the great feedback. We appreciate the opportunity to help your practice provide a more efficient patient journey.
Patients LOVE Zingit
Kommentare: Appointment reminders and recalls are done automatically. Cut down on missed appts due to reminders going out the day before. We are very happy with zingit and, most importantly, the patients LOVE it!!
Vorteile:
Seemless...........other than the initial set up, we don't have to do a thing. Most important is the fact that our patients LOVE the text reminders and being able to communicate with our office via text.
Nachteile:
Really can't think of anything we don't like.
A Good Product
Kommentare: I used this product for 16 months, no issues at all. Then, we updated our other software. Whatever happened, they stopped working together and my clients started getting texts when they weren't supposed to and other clients were not getting texts when they were supposed to. Likely not a zingit problem, but unfortunately I had to cancel the services as it started to cost me business.
Vorteile:
I liked that I didn't need to worry about logging into something every day to make sure the text reminders went out to clients.
Nachteile:
For some reason it stopped working with my other software. Not a zingit problem though.
My patients rely on Zingit
Kommentare: Consistant product with a friendly and efficient support staff.
Vorteile:
In today's world noone wants to answer their phone, but everyone has 3 seconds to check their screen for their appointment reminder. They come to expect their reminder and our show rate has really improved.
Nachteile:
I wish that patients could text to my landline.
Antwort von Zingit Solutions
vor 5 Jahren
Thank you for the great feedback. We appreciate you!
MOstly gold stars!
Vorteile:
I have it set up to take just seconds a day for this task.
Nachteile:
I dont like how often lately it seems to be glitching. If you look at our account you will see that we have had a few glitches. However,representative is Rockstar at getting things fixed quickly. And there is a new Tech named representative that really helped me out this last time.