Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist HelpDesk?

HelpDesk ist ein Online-Ticketingsystem, das die Arbeit deines Teams vereinfacht. Es ist umfassende Funktionen, die die Zusammenarbeit in deinem Team fördern. Du kannst Tags verwenden, private Notizen hinzufügen, bestimmten Teammitgliedern Tickets zuweisen und vordefinierte Antworten erstellen. Um ein Höchstmaß an Sicherheit zu gewährleisten, verschlüsselt das System deine Daten mit dem 256-Bit-SSL-Protokoll. HelpDesk wurde entwickelt, um deinen Mitarbeitern Zeit zu sparen und es ihnen zu ermöglichen, den bestmöglichen Kundenservice zu bieten. Mühelos.

Wer verwendet HelpDesk?

HelpDesk ist für alle Unternehmen geeignet, unabhängig von ihrer Größe oder Branche, von Bootstrap-Start-ups bis hin zu globalen Unternehmen.

HelpDesk Software - 1
HelpDesk Software - 2
HelpDesk Software - 3
HelpDesk Software - 4
HelpDesk Software - 5

Du bist nicht sicher, ob HelpDesk das Richtige ist? Mit einer beliebten Alternative vergleichen

HelpDesk

HelpDesk

4,6 (60)
29,00 $
Monat
Kostenlose Version
Kostenlose Testversion
81
7
4,7 (60)
4,3 (60)
4,5 (60)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
14,00 €
Monat
Kostenlose Version
Kostenlose Testversion
159
40
4,4 (2.143)
4,5 (2.143)
4,3 (2.143)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über HelpDesk

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,7
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
70%
4
20%
3
8%
1
2%
Wayne
Wayne
President/CEO in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

The best HelpDesk for small business website owners

5,0 vor 2 Jahren

Kommentare: Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.

Vorteile:

Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address

Nachteile:

You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.

Chad
Manager of Member Engagement | Product Owner Internal Systems in USA
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Operations and Admin use with My Secure Advantage Inc. (MSA)

5,0 letztes Jahr

Kommentare: We love it. We use HelpDesk, LiveChat, and ChatBot

Vorteile:

We love the ability to quickly process support and/or member-facing requests through the website or the App.

Nachteile:

N/A - Support isn't available live since we are on the west coast of the United States and y'all are in Poland. Even though we have to submit tickets, support has been very quick and collaborative

Lianne
Virtual Assistant in USA
Professionelles Training & Coaching, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Helpdesk

3,0 vor 3 Jahren

Kommentare: We purchased this program to help us with ticket management, as we were handling our customer service tickets through regular email. This system does allow us to do that. However, the system is not customizable, and it is very cumbersome and clunky. I would definitely not recommend this system to anyone else.

Vorteile:

-- Provides an easier way to manage requests that come into our business than through regular email. -- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background -- Keeps all our support requests in one location so they are easier to find and manage than regular email

Nachteile:

-- Templates / emails cannot be customized without knowledge of HTML -- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again. -- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.

Antwort von LiveChat Software

vor 3 Jahren

Hi Lianne, Here's Weronika from HelpDesk. Thank you for your honest review. I've read it carefully and would like you to know that it's crucial to make HelpDesk usable and meet your needs. Email templates indeed require HTML knowledge, but luckily you can always use our default template. It's ready to implement and will make your messages look professional. I'm sorry we left your message unanswered. We didn't do this on purpose. Our support heroes do their best 24/7 to answer your doubts. I'll see what happened with your ticket to make sure this never happens again. Now, the issue with automated workflows. They're designed to make your job easier, so I deeply regret that it didn't work out as expected. I'd appreciate knowing exactly how you've set them up so we can make them run in your favor. Email us directly at weronika@helpdesk.com to discuss the matter and reactivate your account for a month for free. I'll do my best to make your experience with HelpDesk enjoyable.

Mantvydas
CEO in Litauen
Maschinerie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

We have what we need, but there is always what to improve

4,0 letztes Jahr

Kommentare: Everything is suitable and in the end of the day does the job

Vorteile:

Great to have a form for customer to fill which was easy to implement in the website and to start gather tickets

Nachteile:

We needed different inputs to a form and we were unable to create custom inputs or text box to gather more specific information from customer, for example remote software login details or warranty number. Also we lack of analysis data, we cant know which our selling products receive most tickets.

Stephen
I.T. Assistant in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very Useful to start a Helpdesk experience

5,0 vor 4 Jahren

Kommentare: Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.

Vorteile:

Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.

Nachteile:

I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.