ADP TotalSource

Kommentare: Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Vorteile: The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Kommentare: Overall I love the program. It's so convenient and makes it so everything is at my fingertips. Instead of me sending a million emails to human resources or going up to human resources it's all readily available. Let's say it's the weekend and I need a copy of my last two pay stubs. I can just go online and obtain them with only a few clicks.

Vorteile: I like the fact that this software makes things easy to change. It's super easy to navigate and if I update my address or if I want to change my benefits it's super easy to use. The greatest thing is that I don't have to bug anyone if I just have a short question about my benefits or my time off. Also, my paystubs are all online and easy to view. The system is so easy to use and the site offers great security if you should lose your password.

Nachteile: I don't like the fact that all of the options aren't available within the program but I'm not sure if that's something the place of business chooses or if it's something within the software. For example, most people I see can check their paid time off and other things. My version doesn't allow me to click on paid time off, but I think that has to do with how the company sets their program up.

Kommentare: ADP Total Source is one of the top names in PEO for small businesses. It is easy to use for both the employer and the employee and keeps all of the important information organized and close at hand.

Vorteile: ADP Total Source is a full service PEO system that handles all of your payroll and tax needs. My last employer used this system and it made things very easy for both the employer and the employee.

Nachteile: The only thing that I had a problem with was logging onto their system. It would take you to various other ADP sites. Of course this could be user error.

Kommentare: Overall, I am highly satisfied with the product and all the features that are available to use.

Vorteile: I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Nachteile: I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Kommentare: Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond.

Vorteile: PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it.

Nachteile: Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot).