ConexED

Kommentare: There customer service is amazing. They are quickly available, willing to listen to ideas, and fix issues quickly.

Vorteile: ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.

Nachteile: ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.

Kommentare: Excellent. Service stands out way above the rest. In my job I have to work with several application vendors, and the experience with ConexEd has been the best thus far. Super responsive with a "try to get to yes" attitude with any issue that comes up. I wish more products would have such a strong and responsive support structure like ConexEd!

Vorteile: Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team.

Nachteile: Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration).

Kommentare: Using Campus Calibrate is taking some getting used to. The staff at ConexEd have been incredibly helpful and accommodating to our staff and faculty to help us get Campus Calibrate up and running. We are a large department with 50-60 counselors/advisors, and I sometimes think that this software isn't built to show more than 5-8 schedule in a comfortable view. They have made many updates and fixes to help our appointment processes run smoothly. We appreciate all their efforts and assistance!

Vorteile: What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc.

Nachteile: If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time. A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information. When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name. The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone.

Kommentare: Overall I really really like working with ConexED and their product! Everyone is quick in responding to any issues.

Vorteile: I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student.

Nachteile: Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.

Kommentare: I find the product to be easy to use and find that any issues we may have, we can contact the staff who are more than willing to listen and provide us with feedback.

Vorteile: It is web-based and it is fairly easy to use--as long as the user (student) reads the instruction. There are a lot of great features such as captioning and camera to interact with the student. I also like the shared screen for both the moderator and the students.

Nachteile: There are some unnecessary extra steps that are being worked on. I am still waiting for the iOS release -- many students use their iPhone to try to connect so we have been patiently waiting for the release of this. The calendar section is a bit complicated and can be simplified for ease of use.