ConexED

Kommentare: This system addressss accreditation needs and they model the service by having the green light on and being able to knock on someone’s door anytime you need help.

Vorteile: In the world of online learning ConexED replicates the face to face “knock on the door” experience. Customer service is superior.

Nachteile: Early adopters take to it easy, those that are late adopters defer to a phone if any questions/challenges arise

Kommentare: There customer service is amazing. They are quickly available, willing to listen to ideas, and fix issues quickly.

Vorteile: ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.

Nachteile: ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.

Kommentare: Excellent. Service stands out way above the rest. In my job I have to work with several application vendors, and the experience with ConexEd has been the best thus far. Super responsive with a "try to get to yes" attitude with any issue that comes up. I wish more products would have such a strong and responsive support structure like ConexEd!

Vorteile: Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team.

Nachteile: Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration).

Kommentare: I appreciate rep's and also the team's attentiveness in addressing issues and concerns, in a prompt and pleasant manner.

Vorteile: I really like the feature that texts students a reminder prior to their appointment. I also like the fact that students receive a confirmation e-mail, confirming their appointment, right when they make it.

Nachteile: It was a steep learning curve when they first launched in January this year. There were many features that it lacked and there were serious glitches. I still do not like the fact that counselors must refresh their page multiple times a day, in order to see any same-day updates. The page should reload automatically. Also, sometimes the system times out or you need to refresh the page manually to see updates.

Kommentare: Overall I really really like working with ConexED and their product! Everyone is quick in responding to any issues.

Vorteile: I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student.

Nachteile: Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.