von Blackbaud4.2 / 5 12 Bewertungen
Wer nutzt diese Software?
Das Unternehmen dient der gesamten sozialen Gemeinschaft, zu der gemeinnützige Organisationen, Stiftungen, Unternehmen, Bildungseinrichtungen, Gesundheitsorganisationen und die einzelnen Change Agents gehören, die sie unterstützen.
Durchschnittliche Bewertung12 Bewertungen
- Gesamt 4.2 / 5
- Benutzerfreundlichkeit 3.4 / 5
- Kundenservice 4 / 5
- Funktionen 4.1 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis 99,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1981
Über Blackbaud Fundraising
Mit einem zusammenhängenden, klar definierten Prozess für alle Fundraising-Aktivitäten verwaltest du Fundraising-Aktivitäten nicht mehr über Tabellenkalkulationen und Datenbanken, die nicht auf die Funktionsweise deiner Organisation zugeschnitten sind. Durch den exklusiven Zugriff auf die weltweit umfangreichste philanthropische Datenintelligenz wird die intuitive Blackbaud-Nutzererfahrung so aufgebaut, dass über nutzerfreundliche Oberflächen ein umsetzbarer Einblick gewonnen wird, der die Akzeptanz und Leistung der Nutzer*innen maximiert.
Blackbaud Fundraising Funktionen
- E-Mail Marketing
- Mobiles Spenden
- Tracking von Beiträgen
- Wiederkehrende Spenden
- Mobiles Spenden
- Wiederkehrende Spenden
Die hilfreichsten Reviews für Blackbaud Fundraising
Bewertet am 20.11.2019
Outstanding fundraising tool
Kommentare: Overall, Raiser's Edge is a helpful tool and provides the information which helps me do my job.
Vorteile: The ease of use which makes training co-workers much quicker and more easily understandable. The various modules make database management more effective (specifically EVENTS).
Nachteile: My biggest complaint with Blackbaud is customer service. Prior to the new procedures, I was able to call and speak to a human being and explain my issue. Currently, I can only get a CSR via CHAT, and that is only if someone is available at that time. Even during times where someone is supposed to be available, I frequently receive a message to try again later. When I CAN get a chat session, I find the CSRs are not as knowledgeable as they should be. I also find the CSRs have a hard time comprehending exactly what I'm asking and usually give up and find another way to get the information. In addition, while the standard reports typically give me the information I need, there are some that are sorely lacking and we are presently not in a position to create new ones (time and resources limitations) so we will piece together numerous reports.
Bewertet am 3.5.2019
Expensive but worth it for any CRM needs
Kommentare: We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.
Vorteile: Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.
Nachteile: Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.
Bewertet am 27.11.2019
Not so great anymore
Kommentare: It was a good place to house your data, but to retrieve things took hours. Reports were a nightmare. It took hours to create what I can create with Bloomerang in 2 minutes. Then you'd create this queried report and you weren't ever confident that what you created was even right. It was very frustrating and caused a lot of issues down the road.
Vorteile: I liked that it used to be thes best compared to competitors, but the increase in other software has changed that.
Nachteile: The functionality was awful. Their new cloud software has drastically improved, but there are so many other products available for 15% of the price that Blackbaud offers. We were quoted $30,000 for a database of 5,000 constituents and found the same product that was better catered to cultivation for $4,500 a year. Their customer service was HORRIBLE. I could send a request and was lucky if I ever got a response. I couldn't even cancel our service when it was time to renew, because no one responded. I spoke to four different people and they tried to tell me I couldn't cancel, because I didn't formally cancel. I did, they just didn't have their stuff together enough to find it.
Bewertet am 22.10.2019
CRM database essential
Kommentare: I would not be able to do my job without it. I wish it was a little more functional and user-intuitive, but it is still more than worthy of doing the job.
Vorteile: For any non-profit, a reliable CRM and database is essential and Blackbaud are at the top of this list. Querying and Exports are tough to pick up from the start, but so helpful once you have the knowledge.
Nachteile: Sometimes the interface leaves a lot to be desired. Also, there seems to be consistent freezing issues that have never been resolved. Adding custom fields can be hard.
Bewertet am 2.12.2019
A powerful tool for a small nonprofit
Kommentare: If your users are not already experts at working with Blackbaud, then you should absolutely take advantage of the offered learning opportunities and user support. We leaned on them heavily our first year. Our small not-for-profit organization grew membership by more than 50% the first year we used Blackbaud to keep our fundraising and membership efforts organized.
Vorteile: We imported a rather large constituent database, and the software made it possible for us to categorize, sort, and target our communications efforts much more precisely than we were previously capable. The customer service and user training we received was beyond expectations.
Nachteile: It is not user-friendly. While the tools at your disposal are copious, new users will be at a complete loss. We transferred over from another system and we still required a lot of training.