RouteManager

Ace Retail Holdings Review

Kommentare: Outstanding vendor partner from the very beginning. Open to ideas on improving the end user experience

Vorteile:

Ease of use, route optimization, identification of vehicle limits, customer communication

Nachteile:

There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency

Love routing with Workwave!

Kommentare: Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Vorteile:

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful. We give user access to sales team to monitor the BOL's so we can bill accordingly. - Importing and exporting are effortless. We can build spreadsheet with all the data of our routes which we enjoy very much. - Ability to put shift duration restrictions on how much time a unit can be utilized for

Nachteile:

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

WorkWave upgrade

Vorteile:

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Nachteile:

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

This product is best in class!

Vorteile:

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

Nachteile:

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Great But Expensive CRM and Scheduling Application

Kommentare: Great experience with work wave maintains resources that help manager a small to medium size service business.

Vorteile:

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Nachteile:

expensive for user license and being tied into their processor is very costly.