Clerk.io

A great value product

Vorteile:

Easy implemantation and customabilization

Nachteile:

A retailer need a way to bypass the result of the search

The most valuable tool out of 32 we use in Watery

Kommentare: As the headline descibes, we use around 32 different ecommerce tools in our bussiness to run and scale it. As i see the data today, no one of all the other tools make our average order value 96 kr. bigger compared between a customer that clicking on a clerk.io content and a customer that not do it. I think it says it all.

Vorteile:

Without a product that do as promised and give value to our bussiness - customer service, pricing, design and other things around the core product doesn't matter. As a customer through +2 years with Watery.dk, i can truly sign under that the product itself from Clerk.io really working and gives tons of value to my business. This is through website recommendations, website search and email recommendations, that day after day obtain more data and use it to view the best product for every single customer. And as a plus - customer service, pricing and design are just as good as the product.

Nachteile:

When i started using clerk around 2,5 years ago, there were several things with the product i missed such as catagories in search, ability to re-design the recommendations and easy interface for me as customer to use the product in backend. Today all these things are changed to the better, so as i see it today, there is not really anything i not like about Clerk.io - But as an online merchant, the price can always be better :)

Almost perfect!

Vorteile:

First of all the support team is very responsive and happy to help. From a system integrator point of view Clerk.io is perfect. It allows to easily connect your store and start integrating recommendation sliders with quick plug-and-play solutions. But if you need more advanced features you can have it by integrating their well-documented API.

Nachteile:

It's hard to find a cons... There is one but it's very technical. When you add to your storefront Clerk's widgets like recommendations sliders, livesearch and so on, you do it by using their JavaScript library. This library should support more events than those actually supported, especially with search and facets feature.

A fantastic application with a brilliant team behind it!

Kommentare: We've so far seen:
An increase in conversion rate
An increase in sales
Advise on best practices for both their app and ecommerce as a whole
An impeccable customer service
Responsive technical advise and service Overall - this is a fantastic piece of software and a fantastic support team behind them!

Vorteile:

Ease of use to promote our products through search and recommendations! The setup process was smooth and flawless with the aid of the rep and the rest of the Clerk team being extremely responsive and understanding to our (often quite complex) needs and questions! The results speak for themselves - an increase in conversions and expert advise from the Clerk.io team on best practises - even those that don't directly involve using their app! If we have any issues - I contact them and so far we've had every issue resolved within one conversation!

Nachteile:

I find it hard to find a con so far! We've been using the service and tweaking and updating it from day 1 - and we've had no problems!

Using clerk.io

Kommentare: The main problem solved is to reach the right users with a custom products.

Vorteile:

We have used since 2 years, and we really grew up, as using clerk.io makes the things really easy and visual. We can query, adding triggers, filters to our database without any code needed. We also start loving the "Audiences" new feature which allow us to segment and target the real users without borrow other users. The integration with Mailchimp and such make a real perfect solution and save a lot of time.

Nachteile:

Would be perfect to integrate a real CRM solutions to have a overall vision.