Melio

Melio – Manage your ACH payments

Kommentare: What sets Melio apart for me is its simplicity, especially when it comes to regular vendors. Sending payments is easy and the platform also allows me to keep a record of all payments made during the year. This is incredibly helpful come tax time.

Vorteile:

I have been using Melio to manage payments to suppliers and contractors. The platform allows us to process ACH payments completely free of charge, which is an incredible benefit. You only incur a cost if you send more than two checks per month. I like its design and the speed at which payments are processed.

Nachteile:

What I don't like is the customer support, it is very, very slow, and when you have a problem with a transaction it can be very tedious and time consuming.

Melio makes it easy to send payments (and get paid in full)

Kommentare: Program does what we need it to do, and sends money into our bank account. Wish it would be able to name the payments so that our bank account can tie the invoice to the transaction name though.

Vorteile:

- Adds processing fee to customer if they choose credit card- Gives option for FREE ACH

Nachteile:

Invoice numbers not customizable or sequentialTransaction name comes into the bank as just Melio-xyz instead of Melio-invoicenumber

Easy to use but not easy to fix.

Kommentare: I am a Virtual Assistant. I help small businesses and entrepreneurs with the administrative pieces of their business such as accounts payable, bookkeeping, organization, etc. I'm always on the lookout for technology that can make my clients' lives easier. Quickbooks, for instance, does that. Melio purports to do that, and a year ago I would have been singing their praises. I am not singing their praises this year. Nor am I recommending them to any of my clientele. The administrative church of the past two months created from issues Melio caused has cost one of my client's time, effort, and money. We now have a project that is critically in danger because of Melio's failure to communicate in a timely fashion. I get it, everyone's busy, but a company that prides itself on payment processing needs quicker response times and customer service agents who are better empowered to handle client's complaints. 24-48 hours is not good enough for a payment processor. 5 days even less so. I will not be recommending Melio to any of my clients going forward. You're better off getting Bill Pay through your financial institution and having your bank handle everything. Or, better yet, the old-fashioned, check or credit card method. Melio has proven they are unreliable.

Vorteile:

The ease of use is incomparable. I will give Melio that at least. You can select multiple bills at a time and halve your effort when it's time to pay off invoices.

Nachteile:

The unreliability. And this is on two different fronts. I use Melio as a contracted Virtual Assistant/consultant with clients. My client uses Melio for ease of payment. However, the last two months have been a nightmare to deal with because of actions Melio took without communication or resolution. 1. Single-Use Card Option: This shouldn't even be an option, in my opinion for anyone. There is too great a risk of fraud. Anyone with access to a company's email can change their payment receipt to a different form, such as single-use card without anyone being the wiser. I've had this happen twice now, and it's put a serious strain on vendor relations and made us look like zeros instead of heroes. Worst of all, support does nothing but say it's the "payer's responsibility" to check information. That's true enough and I agree wholeheartedly, but the idea that anyone with a company's email address can just change informaiton at will is, frankly, a little concerning. 2. ACH payments get denied without any reason cited and then you can't get a response out of support except to say to contact the "Compliance" team or "Bill Payments Operation." I've now had three instances of payments being stopped--critical payments I'd add. The first took two weeks to fix. First, it was stopped by the "Compliance" team. I did my due diligence and contacted said team for resolution. I contacted the Bill Pay Operations team as well for resolution. You know how long it took to get ANYONE to responde? FIVE DAYS. Five days on a $20k payment. When I did get a resolution it was to say that the payment had gone through--no one even bothered to check with us to see if we still needed the payment to go through. We'd already cut a manual check for the amount and hand-delivered it to thee vendor. When Melio unilaterally pushed the payment thorugh, we had to rush to get the check voided, then notify the rest of our accounting team, the vendor, and the bank what was going on. It cost us two weeks of effort to fix one payment. Our most recent denial was for a payment to wrap up a project so we could get final payment. That was denied too. It's been 24+ hours since we've contacted support and no one has said "boo" let alone an explanation for what thee payment failed. Now we have a nearly $100k payment in the balance. Customer service agents are always busy. They're also always critically under empowered and under supported by their own companies. I don't blame them. No, I blame whoever at Melio decided that email was the only customer service line to provide and that 5 days is perfectly acceptable to respond and then only to create more problems. Up to this point, customer service has been stellar. I don't know what happened between last year and this year, but this has got to stop. Melio isn't the one who suffers the consequences of payments not going through--it's the users. It's my client's company that's suffering the effects of this lack of communication. If you have too many emails to get through HIRE MORE PEOPLE, pay them the premium rate for their service. It's not that hard, folks, it just takes spine.

Easy to use payment platform

Kommentare: Setting up an account, entering vendors, and paying invoices is extremely easy. People who have to use more "corporate" systems in larger companies even said, I wish I could use this for my work. You should see what I have to put up with.

Vorteile:

Melio is a wonderfully designed and easy-to-use payment platform that makes paying contractors a breeze.

Nachteile:

There isn't really anything I did not like about Melio.

Glaring Security Problems

Vorteile:

I enjoy the ease of collaboration, having multiple separate accounts linked and the ease of training. Also vendors find it easy to use too. It's a simple system.

Nachteile:

Security flaws are huge. I have reached out numerous times and get no serious response. Literally any employee or CPA or bookkeeper that I give access to Melio can at will change any vendor ACH information? Anyone. There is no way to prevent it. You have to just hope you dont have a disgruntled employee or book-keeper? What's worse is that there is no alert. No way to be informed. No way to approve. Anyone can change that information if they have access to my Melio account. It's such an obvious avenue for fraud it's stunning and the lack of urgency on fixing it will likely drive me to use a competitor. I just can't take the risk of my money being stolen because we all know Melio will not do much to get it back once it's gone. I'd stay away from Melio until this fixed.

Melio Review

Kommentare: We have been using Melio for years. We are happy with the platform and it serves its purpose for what we need.

Vorteile:

Melio offers an easy to use user interface. It is easy to navigate through the platform and is visually appealing.

Nachteile:

The character count in the Invoice # and note to self section. It is only 50 characters which limits how many Invoice #'s we can enter.

Can’t get paid

Kommentare: Apparently my experience is awful because I can’t get my money

Vorteile:

I am a Notary in the state of Florida. I currently have 2 customers who are attempting to use Melio to pay me. I have tried numerous times and different ways to set up my ACH payments to my bank account. Melio will not recognize my bank. Unfortunately now Signature Mobil Services refuses to pay me any other way and CAC has been trying to pay me thru Melio and is unable.

Nachteile:

I still can’t get paid and I’m disgusted with the process there are no phone numbers to call and I get nowhere when I email

Easiest Payment System

Kommentare: We started using Melio when they integrated with Quickbooks Online and they made it so simple to pay our high-cost vendors quickly; after the integration ended, we found them on their own and have been ecstatic that the separate site functions almost exactly like it did in Quickbooks. It's truly one of the best payment systems I have.

Vorteile:

How quickly it connects with our Intuit account, which meant that I didn't need to load every single bill in our system into Melio so I could start payments to vendors.

Nachteile:

I do not have any cons with my use of Melio.

Magnificent Melio

Vorteile:

Melio provides fantastic features such as quick payments including international. There are also no fees for payments. My favorite feature is there are incentives such as earning points simply for making and receiving payments.

Nachteile:

I have no complaints at this time. Melio is a great software.

Worst customer service ever

Kommentare: customer service is the biggest joke in the world!!

Vorteile:

The product itself is really nice for book keeping and why I want to keep using but im about to find something different if I cant get some one to email me or call me back.

Nachteile:

Customer service!!!!! I think I have emailed or messaged them 5-10 times and have never received a response or call back. Ive asked my friend who is a recruiter to get me a real persons email and phone number and they didnt respond. All I want to do is change my email address because the one on file doesn't work anymore.

Melio Simplifies the Payables Proecess

Kommentare: Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

Vorteile:

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Nachteile:

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Melio is my hero!!!!

Kommentare: Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Vorteile:

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

Nachteile:

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

Melio = Incomparable

Kommentare: Before discovering Melio, I tried dozens of other products and found every single one of them lacking in some way. Either they were too expensive for what they offered or they didn't offer key features we needed. We didn't even need a lot! Just needed to be able to pay vendors and track payments. Direct deposit was a bonus! Melio provided everything and for the unbelievable cost of $0.

Vorteile:

Vendor payments, direct deposit, and account reports and the super low price.

Nachteile:

I wasn't able to make payments to my social media manager in Jamaica. That is the only thing I've been unable to do.

Melio Helps My Business

Kommentare: Melio really helped my business when it came to payments, professionalism and making my small business just as accessable as a large corporation. It is great in helping building your brand as one of the "big wigs," even if you're not there yet!

Vorteile:

Melio was very easy to implement with my business. Setup was incredibly simple.

Nachteile:

As of now, Melio offers more features than my business really even needs. I'd say everything I do need is there in the platform and I love it all.

Easy to use

Kommentare: Great overall!

Vorteile:

I love that Melio is easy to use and integrates with Quickbooks online. As a bookkeeper, it is important that Melio allows me to have my client approve their payments before they are processes, and the process is easy for the client to understand.

Nachteile:

I couple of times payments have not gone through, and the process of fixing that is slow

Quick and easy to use ..

Kommentare: The software was sent to me by a friend for help with paying my contract worker quickly. I could not believe it was free to us (boss loves that) so we have been using it for about 2 1/2 years and really like it. There are some limitation but nothing crazy. Melio is always adding to the software as far as different features to help make life easy. Like that as well. If you have a smaller business I think is a great software for you.

Vorteile:

If find once you have set up all your vendors and or contract workers it very easy to use. It's free if you stay within their limits and guidelines.

Nachteile:

It will take about three business days for your money to get to whoever it is going to (with direct deposit) for anything faster you have to pay an extra fee. Setting up recurring payments can take a bit to figure out.

great solutions

Vorteile:

easy to use and lots of options for accepting payments

Nachteile:

There are no cons. Love the solution. Highly recommend.

Easy Peasy

Kommentare: It is great being able to allow payments come directly into client accounts and that the software syncs with QBO.

Vorteile:

Easy to setup and implement in our daily work.

Nachteile:

Delayed response time from melio at times.

Convenient and FREE Business to Business Bill Payment and Invoicing - I LOVE it!

Kommentare: It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

Vorteile:

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

Nachteile:

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

One of the best Payment Platform

Kommentare: Overall, I am satisfied with this Software and I will surely recommend to use Melio for payment purposes. It really saves a lot of time.

Vorteile:

Melio has easy & simple Interface which helped me to easily understand and navigate through the software. I have mainly used for payment processing and payment accounting. It really helped me alot in overcoming my payment issues & challenges.

Nachteile:

One thing that I didn't like was the price at which it is available. I think it is expensive for small businesses. Other than that, it was really Helpful for me.

Easy and affordable to use

Kommentare: User-Friendly and Budget-Friendly

Vorteile:

User-Friendly and Budget-Friendly and Customer-Friendly

Nachteile:

Would prefer the bank description include the vendor name when paying a vendor. Currently, it only shows my company name so it's confusing as to who/what exactly I paid when only looking at the bank description.

No Protection Against Fraud

Kommentare: I am being sued for negligence because I used Melio for a client whose account was hacked. Client's position is that I should have known Melio did not provide any protections.

Vorteile:

I liked Melio user interface - not much benefit when thousands of dollars are stolen.

Nachteile:

Melio does not protect its users against fraud. Their position is that it is your own fault if your account gets hacked.

LOVE that I found an option like Melio!

Kommentare: I've been really happy with my experience since my bookkeeper suggested it. They used it and then since taking a break from their services, I have been able to continue using it. I recommend it to all of my clients!

Vorteile:

Melio is super simple to use and I love that paying my contractors (as long as it is done from my bank) doesn't have a fee! Fees are just a part of doing business, I know. But they really add up so finding lower costs options was important for me in my business.

Nachteile:

Nothing I can think of! I use Melio pretty minimally. So what I need it for works perfectly.

Easy to use

Kommentare: Overall, my experience with Melio had been good and I do recommend them to others.

Vorteile:

I love that I can set up recurring payments to my contractors.

Nachteile:

The online platform is not the most user-friendly for me, but I can usually figure things out after reading through their help files.

For me every time find useful

Vorteile:

The platform offers a range of payment options, including credit card payments for bills that don't typically accept them, and automated recurring payments. While Melio charges fees for certain payment methods and processing times can be slow, the platform appears to be reliable and user-friendly, with responsive customer support. Overall, Melio is a solid choice for businesses looking for a simple and convenient way to manage their payments.

Nachteile:

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