Wer nutzt diese Software?

From solo founders to Fortune 500 companies, Doorbell.io is perfectly suited for side projects or websites and apps of huge scale.

Durchschnittliche Bewertung

15 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 29,00 $/Monat
  • Preisinformationen Yearly plans are available
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Doorbell.io
  • https://doorbell.io
  • Gegründet 2013

Über Doorbell.io

Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android).

Get notified instantly when you receive new feedback by email, or via your group chat system (Slack, etc).

Doorbell integrates with your favourite project management systems, so you can easily create tasks based on the feedback (Pivotal Tracker, Trello, Jira, etc).

Other features include automatically generated screenshots, sentiment analysis of all feedback, and lots more!

Doorbell.io Funktionen

  • Analytik
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Survey/Poll Management
  • Textanalyse
  • Wissensmanagement

Die hilfreichsten Reviews für Doorbell.io

Great support software

Bewertet am 5.6.2019
Verifizierter Rezensent
Founder
Computer-Software, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Doorbell is simple and easy to use. It isn't obtrusive to end users (like certain competitors) but still does all the things that it needs to do to be effective.

Nachteile: I wish Slack notifications were part of the free plan, or that there was some way to not pay for all of the things in the first paid plan, but just what you need. The first paid plan is a little higher on the price scale than I would like for a simple side project type thing, but they do offer a free plan so there is that.

Antwort des Softwareanbieters

von Doorbell.io an 11.6.2019

Thank you so much for leaving the review, really appreciate it!

We definitely want Doorbell to be approachable and affordable for everyone, which is why we offer discounts for smaller businesses, charities, businesses in the educator sector, etc.

We definitely don't want the price to be a reason for not using Doorbell!

If you are struggling with the price, please do email us at hello@doorbell.io to see what we can do!

Thank you once again for leaving the review!

Thanks,
Phil
Doorbell.io Founder

Great product but for me the customer service make it!

Bewertet am 17.4.2019
Steven A.
Digital Service Manager
Supermärkte, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had a problem where we had multiple team using doorbell and paying for this on a monthly basis by each teams credit card which is a financial nightmare. The support team at doorbell worked with us to create an enterprise agreement and solution. This not only allowed us to centrally manage costs but we are also able to centrally manage our user base and access controls. The support team is very open to feedback about the product and is very quick at turning around enterprise benefits such as encryption at rest, enterprise agreements, 2FA and consolidated user management to name a few.

Vorteile: I like the ease of use of this product and the speed at which doorbell take feedback and makes changes to their product.

Nachteile: Having used this software for a few years i cant find any cons as when i have found any the team have made every effort to correct this

Used primarly as customer support tool

Bewertet am 19.4.2019
Damian N.
CEO
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a website visitor, user or a customer, being able to provide a feedback or problem report with a single click is super important. This provides valuable "intel" to any business owner. We've been super happy with Doorbell for several years now.

Vorteile: It's very intuitive, easy to set up, and does everything it should. Not only can users submit a textual feedback but also attach a screenshot, as well as some relevant debug data like operating system used, web browser, screen resolution, and more. And - that's also very important - the founder of Doorbell, provides great support. Over the last several years, he acted on all bug reports super fast, as well as implemented most reasonable feature requests.

Nachteile: Maybe being able to merge two separate feedback threads into one thread? And as I know the founder of Doorbell, this feature is likely to get implemented in no time... So this "con" will probably turn into a "pro" soon.

An affordable and flexible VoC platform

Bewertet am 12.6.2019
Ellen W.
Digital Product Manager
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've had a very positive experience. We were able to get a demo quickly, have had very timely and excellent communication regarding requests that we had, and have found using the platform to be very easy so far. We've had a very smooth experience.

Vorteile: Doorbell.io stands out from our feedback platforms by offering what I found to be unmatched customization of form fields, form functionality, as well as look and feel. Their pricing and user interface is also unmatched; they are incredibly affordable and the intuitive design of the admin interface requires little to no onboarding for new admin users. I can't tell you how many feedback platforms I found on the market that offer a "simple form builders" that are inflexible in the prebuilt functionality they want you to use. I found simple things like including CAPTCHA, or a single checkbox field to be "customizations" that in some cases could be added for a fee, but in some cases simply weren't an option. I also found that many other feedback platforms were stiff in their installations. Many required that the surveys appear as an expandable feedback tab, or as a survey over multiple page refreshes, with a single question on each page. Finding a simple in-page embed of a feedback form into our site could only be produced in the way we wanted it to with Doorbell.

Nachteile: We haven't anything that we haven't liked about this platform yet.

Excellent and easy-to-use bug reporting tool

Bewertet am 11.4.2019
Simon A.
Director
Design, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Doorbell has been a great addition to our way of working - both during development, and after websites go live. Clients respond very positively to having a support mechanism built directly in to their website, and we love not having to interrogate them for basic details before we can investigate and fix issues. I can't imagine being without Doorbell now!

Vorteile: Ease of integration
Strong core feature-set - browser detail capture and screenshots

Nachteile: Clients sometimes find e-mail notifications a little but confusing

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