Was ist WELL?

WELL wurde exklusiv für Gesundheitssysteme und große Krankenhäuser entwickelt.

Von einfachen Terminerinnerungen bis hin zu fortschrittlichen Automatisierungen lässt sich die WELL-Plattform nahtlos in deine ePA (elektronische Patientenakte) integrieren und maximiert die Wirkung von Lieferanten-Messaging für deine Patienten.

WELL liefert nachweisliche Kapitalrendite:
– Weniger Nichterscheinen für mehr Einnahmen
– Geringere Wartezeiten
– Optimierung der Mitarbeitereffizienz

Mitarbeiter und Kunden lieben die intuitive Nutzeroberfläche, und Gesundheitsmanager freuen sich über die Steigerung der Effizienz und Patientenzufriedenheit.

Wer verwendet WELL?

WELL ist eine führende Patienten-Messaging-Lösung für Unternehmenssysteme im Gesundheitswesen. Zu den Kunden zählen führende Organisationen wie Cedars-Sinai, Memorial Care, Houston Methodist und NYU Langone.

WELL – Details

WELL Health

2015 gegründet

WELL – Details

WELL Health

2015 gegründet

WELL – Videos und Bilder

Videos zu WELL
WELL Software - 1 - Vorschau
WELL Software - 2 - Vorschau
WELL Software - 3 - Vorschau
WELL Software - 4 - Vorschau
WELL Software - 5 - Vorschau

Kosten ähnlicher Produkte wie WELL vergleichen

Startpreis

Nicht verfügbar
Nicht verfügbar
Nicht verfügbar
Nicht verfügbar

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Nein

Gratis Testen

Gratis Testen Nein
Gratis Testen Nein
Gratis Testen Nein
Gratis Testen Ja

WELL – Bereitstellung und Support

Kundenbetreuung

  • E-Mail/Helpdesk
  • Wissensdatenbank
  • Telefon-Support

Einsatz

  • Cloud, SaaS, webbasiert

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

Funktionen von WELL

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anzeigen, Herunterladen und Übertragen
  • Automatisierte Terminplanung
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bestätigung / Erinnerungen
  • Chat / Messaging
  • Compliance Management
  • Diagramm-Erstellung
  • Dokumentenmanagement
  • Drittanbieter-Integration
  • E-Mail Erinnerungen
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Elektronische Zahlungen
  • Erinnerungen
  • Fortschrittsverfolgung
  • Fragebögen für Patienten
  • HIPAA konform
  • Kalenderverwaltung
  • Kampagnenmanagement
  • Kommunikationsmanagement
  • Live-Chat
  • Mehrere Standorte
  • Mobile Benachrichtigungen
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Online-Ersatzfüllung
  • Online-Zahlungen
  • Patienten-Aufnahme
  • Patienteninteraktion
  • Patientenportal
  • Patientenweiterbildung
  • Pflegeplan-Management
  • SMS-Nachrichtenversand
  • Self-Service Portal
  • Terminplanung
  • Terminplanung
  • Terminverwaltung
  • Textnachrichtenversand
  • Umfragen & Feedback
  • Verwaltung von Patientenakten
  • Videokonferenzen
  • Workflow-Management
  • Überwachung

Siehe die vollständige Patientenbindung Software Liste

  • API
  • Aktivitäts-Dashboard
  • Anpassbare Vorlagen
  • Anruferinnerungen
  • Automatische Antworten
  • Berichterstattung und Statistik
  • Bestätigung / Erinnerungen
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • E-Mail Erinnerungen
  • Echtzeit-Aktualisierungen
  • Echtzeit-Berichterstattung
  • Elektronische Zahlungen
  • HIPAA konform
  • Kalender-Synchronisierung
  • Kontakt-Datenbank
  • Kundenspezifisches Branding
  • Mehrere Standorte
  • Mehrsprachig
  • Mobile Benachrichtigungen
  • Online-Buchung
  • SMS-Erinnerungen
  • SMS-Nachrichtenversand
  • Self-Service Portal
  • Social-Media-Integration
  • Terminplanung
  • Umfragen & Feedback
  • Umschuldung
  • Verfügbarkeit-Management
  • Webseitenintegration
  • Wiederkehrende Termine
  • Zahlungs-Erinnerungen
  • Zwei-Wege-Kommunikation

Siehe die vollständige Terminerinnerung Software Liste

Alternativen für WELL

Mehr Alternativen zu WELL

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Bewertung

5
22
4
3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jon A.
Jon A.
Application Support Team Lead in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent tool

5 vor 2 Jahren

Kommentare: We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software.

Vorteile:

This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it!

Nachteile:

When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small.

Joe A.
Director Patient Services in USA
Gesundheit, Wellness & Fitness, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Communications Tool/Great Support

5 vor 2 Jahren

Kommentare: So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients.

Vorteile:

WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations.

Nachteile:

Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application.

Denise M.
Administrators Operations Lead in USA
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very handy

4 vor 2 Jahren

Kommentare: that the patients are confirmed three days in advance

Vorteile:

I like that we can send messages directly to patients

Nachteile:

I did not find any negative or bad things about the software

Ben L.
physician in USA
Gesundheit, Wellness & Fitness, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

WELL app for physicians

5 vor 2 Jahren

Kommentare: any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant.

Vorteile:

it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call.

Nachteile:

the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available.

Maggie D.
Patient Experience Manager in USA
Medizinische Praxis, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

WELL Review

5 vor 2 Jahren

Kommentare: We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL.

Vorteile:

1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use. 2. It allows us to use survey numbers and comments to know where training is needed in areas of concern. 3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and

Nachteile:

Would like it if a program could be added for patients to self schedule.