WinTeam

WinTeam Gave Our Company The Ability To Scale & Integrate Departments

Kommentare: I really enjoy using the WinTeam system and the integration and efficiency we get from it. Customer support and account management is fantastic as well. Always there when you need them. Rolling out new features quickly is the only con I can think of and with their new management and ownership I think this will be changing soon.

Vorteile:

The integration it gives us. Having Finance, HR, Operations & Payroll reduces error significantly and increases efficiency dramatically. It has allowed our company to scale fast for our clients year over year.

Nachteile:

New features take a while to make it into production and there is a learning curve in terms of usability so training new team members can take some time.

Payroll made easier

Kommentare: I love their customer service - they have an excellent response team to help with any problems that arises. I also like the Software Academy where I can log on at anytime and teach myself how to use a module or learn how to do something I have not done yet.

Vorteile:

WT Software has made my job with payroll so much easier - we went from paper time cards to a much more accurate way to provide information and a time saving process of collecting the data

Nachteile:

I came from a QuickBooks background and I did like that I could produce a Form 940 and 941 from the system - it's a feature that I would like to see from WT

What is not new

Kommentare: Team has a good mobile application for payroll logging. This is not unique today with a lot of competition and user interfaces that are just as robust or more so than Team.

Vorteile:

integrated package with a mobile platform that ties payroll with accounting functions.

Nachteile:

Lack of HR package and the partner is not a viable solution. Platforms need to be updated with emphasis on user ease with analytical capability in all applications. BI is not a solution and requires the software provider to work with users to develop analytical reports. Of course that is also an opportunity to charge the user additional fees for something that should be part of the package. This is very yesterday in feel and use. Other software platforms are more robust and have many more features as a standard.

WinTeam

Kommentare: Business Intelligence option in a game changer for date reporting and analysis WinTeam is only as good as the work you put into it, garbage in/garbage out. The initial set up of things is cumbersome but if you take the time to do it right then day to day use is worth it. Customer Support and WinTeam employees are top tier

Vorteile:

The amount of date you can get out of the system and its ability to be more customized and tailored to our business needs

Nachteile:

Canned reporting sucks. AP module hasn't been improved in many years. Many of the modules do not talk to each other causing duplication of work.

Made for Us

Vorteile:

The best thing about WinTeam is that it was designed with facility services companies like ours in mind. We've used the TeamTime component for well over a decade and decided to implement the accounting, job costing, and other related features in January 2019. It makes invoicing for recurring services so easy! And our job costing and financial reporting is now both timely and accurate - not something we could always say before we switched. The software is forgiving of user error, and if you need help, customer support is easy to reach and will stay with you until you gotten all the help you need. I can't imagine a facility services company could be happier with any other software out there.

Nachteile:

The only real complaint I have about WinTeam is that it doesn't allow you to change the format of the AR invoices. All invoices have columns for "Description," "Quantity," "Unit of Measure," "Price," and "Amount." Because the overwhelming majority of our invoices are just on monthly charge for janitorial services, it would be nice if they had an invoice format that didn't have the "Quantity," "Unit of Measure," and "Price" columns. Also, the software is not "intuitive." You're probably not going to be able to log in and just figure out how to use it on your own; however, it is very easy to learn and TEAM will provide as much training as you need to master it. I also highly recommend sending at least one user to the TEAM conference. It's a fun time, and you learn so much while attending!

Winteam in review

Kommentare: Overall, Winteam is great but there is always room for improvement. This being my first office job using a software based system, winteam has helped me succeed way better than the older software my company used to have.

Vorteile:

I enjoy the simplicity when it comes to navigating certain aspects of the system. I also enjoy finding out new ways to complete tasks more efficiently and sharing with the rest of my team. This software has helped save hundreds of hours when analyzing and entering data.

Nachteile:

There were a few things that felt like they were finished half way before the software was released. For example, the PO and AP Invoice sections need to be linked better to let you know when a PO already has an invoice and when the PO has been fulfilled to avoid going over the PO amount. Similar to the AR Invoice Review tab, there should be a way to review what invoices are under that PO and the amount remaining, invoiced and over/under when the PO has reached its expiration date.

Essential Software

Vorteile:

Love the reporting and tracking capabilities. The most useful reports in my job are the job costing and hours variance reports.

Nachteile:

Cumbersome and often unintuitive to navigate. I know t has the capacity to deliver many useful metrics, but I feel I'm missing out due to an inability to run them or even know that they exist. (Customer support is awesome in helping overcome this though).

Exceptional

Kommentare: The Sales department, especially my Account Executive has been exceptional. They treated our company as if we were a part of their family. They have always strive to make our work life easier by offering us products that make us more efficient. Their training teams have been wonderful and very patient with us in learning new facets of the software. We hope to engage more with E-hub but we have not been able to implement it as of yet.

Vorteile:

We really enjoy the platform especially the personnel scheduling- it allows us to get a grasp on our profit and loss for each facility we service. It allows us to compare our actual dollar per hour we charge out with what we pay our employees. Secondly, we are strong users of the work scheduler. The ability to ticket our work orders and to close them after has definitely helped our company to become more deficient and effective at servicing our clients.

Nachteile:

I can really only think of 3 cons- the inability for our work tickets to print in Alpha order. The second con would that there are not as many keyboard shortcuts as I would like. When I call into customer service for software support- it always feels like they are in a rush and not always happy to hear from their client.

Lots of features, steep learning curve

Vorteile:

This software has solutions for anyone in the building service contractor or security contractor software space. The software is built on an older framework but is extremely powerful. It is invaluable for running our building service business. Their employees are a true joy with which to work.

Nachteile:

The software is built on an older framework that can be a challenge to get new ideas pushed into.

Easy to use & the best Customer Support

Kommentare: Overall it has been great to use WinTeam! Issues are always resolved quickly and the overall integration of the different parts of the software is exceptional.

Vorteile:

The software is mostly intuitive and straightforward. Plus TEAm Software is constantly driving to improve and add value to the system.

Nachteile:

It can be tedious to set up the background functions, but once they're 7there you're set.

Overall great system

Kommentare: I'd love to have more control / functionality through web, mobile or app versus having to use Citrix to access birthdays and other 'minor' task related information.

Vorteile:

I love being able to pull P&L's per job / customer with just a couple clicks! Having all information in one software makes it very nice.

Nachteile:

For some of the tasks, there are a lot of clicks to get to the answer... There are also some inconsistencies in report criteria (some I can pull by Region / Tier, others I can't and have to use Supervisor which is very inaccurate).

WinTeam User for 11 Years

Kommentare: WinTeam is essentially another member of our finance team. It comes to work with us every day. The customer support team is excellent and we have a voice in future product enhancement. This isn't software that you purchase and never hear from again. They are partners in helping to strengthen and build our business.

Vorteile:

The job costing capabilities of WinTeam are very robust. Sorting and filtering for reports is only limited by your imagination. The employees at WinTeam are actively working to make their product better and the customer is uppermost in their mind.

Nachteile:

While there are product enhancements that would be helpful, there is no need to pick apart each module and give a wish list of changes here. I have used the software for 11 years and every year sees new innovation and product improvement.

Great software

Kommentare: Good company that is constantly upgrading their product. A very complete coverage of business needs and great service.

Vorteile:

You can run almost every facet of your business in this program. They allow for one system to track business payroll, payables, receivables, and if you use it budgets, overhead, accounting reports, etc.

Nachteile:

Some of the features have a cost associated that we are not able to work into our budget. Some things you would think should be easy to do, like print invoices with payments received on them automatically is not an option.

User Friendly and Wonderful Customer Service

Vorteile:

My #1 pro for Winteam is the outstanding customer service our company receives. No matter what the problem, if I've ever had an issue, it has been solved or addressed the same day. I also learn tips and tricks from the customer service folks every time I call in. I've come to realize, if you think there is a better way to do something, just call in and ask because it probably already exists.

Nachteile:

My only con is the OT calculations are limited to 15 day periods for reporting.

WinTeam is fantastic!

Vorteile:

Love the support from Team Software. Whenever there is something I need to understand further, the team is prompt to assist and I typically learn something new with each call. There are regular updates and great communication.

Nachteile:

There are so many features and I feel we would benefit from requesting regular training or review periods, the issue is on our end not WinTeam. I am sure we are not even close to using WinTeam to the full capacity and are missing out on amazing short-cuts and tools.

Great program and looking forward to updates.

Kommentare: I like the many aspects of WinTeam but look forward to more modern changes and updates.

Vorteile:

At the Corporate Office we utilize this program daily. Our Admins in all regions utilize this daily, as well. WinTeam is used in almost all aspects of operations.

Nachteile:

Citrix printing take more time out our work than it should and wish this feature could be fixed. Equipment tracker needs to be improved and I have sent recommendations on how this could be better.

Good software for the industry

Kommentare: Overall it does the job and the customer service is good and I am hoping to resolve some of our other concerns with it here in the future

Vorteile:

It has a lot of features that work specifically with our industry and the customer support has been good.

Nachteile:

I feel like I am limited on certain things I can do in our sales and work tickets processes. I also don’t like how you can’t use the CRM side of it offline because we don’t always have good cell service.

Overall good product for building service industries

Kommentare: We have been able to provide clients with a high level of detail and accuracy with WinTeam products.

Vorteile:

Ongoing enhancements keep the product up to date with current industry trends as well as labor trends. Full service makes integrating solutions easier

Nachteile:

Can be somewhat cumbersome to use and after long term use, transitioning our original set up to be able to work withing the newer modules and features is prohibitive.

Review

Kommentare: We have used Team Software for the last 25 years and our business has grown phenomenally over that time. Team is a cost effective solution for Scheduling, timekeeping, payroll, billing, and general ledger functions.
We have found tremendous value with Team as a partner through many of our growth spurts and changing business environment.

Vorteile:

Scheduling of staff is optimal for our business

Nachteile:

Additional HR features would be an improvement, although Team has been improving the HR module more recently

WinTeam is an amazing product!

Kommentare: WinTeam has helped us to reduce the amount of time we spend with billing, reconciling accounts and payroll deductions. I have used a number of other software programs and WinTeam's comprehensive abilities are unmatched!

Vorteile:

It does everything my company needs it to do and then some. The support team is prompt, kind and very fast to get you the help/answers you need.

Nachteile:

Having the ability to track changes and who made the changes could be better

Conciensous Review of Happy User

Kommentare: We are happy and use as much as possible. The employee interface is very useful, eHub clock in/out, the Action Items are great and help is a lot to stay organized and on track with all client requests and concerns.

Vorteile:

It is a very comprehensive software, with everything included, from financial control, payroll, to front line information.

Nachteile:

Needs a lot more flexibility ehen usisng the sales tracking module.

Good tool for managing employee data

Kommentare: Our company has used Winteam for more than 10 years now and I would say that Winteam has helped in managing our database. The options is endless and every year winteam is providing more innovations to ease the use of the software

Vorteile:

Searching relevant datas to the jobs that we are currently providing our clienst and giving to employees

Nachteile:

upgrade the look of the system to be more engaging

Review

Kommentare: Overall I think it is user friendly and functional. I wish there were additional capabilities (such as the addition of photo attachments) available to help streamline the front line work to invoicing process.

Vorteile:

I like how you can double click on blue fields and drill down.

Nachteile:

I don't like that pictures cannot be added to work tickets and flow through to invoices.

Winteam

Kommentare: Very good. Great support with knowledgeable staff. Most questions can be answered with online help. So easy to use that help is rarely needed.

Vorteile:

Winteam is very easy to use and new employees can learn it quickly

Nachteile:

The software is a little outdated - it should be updated to a more modern look and feel

WinTeam

Vorteile:

It is the best BSC software package out there. To have all of the software needs under one roof and not have several systems to accomplish the task is quite helpful.

Nachteile:

Large learning curve for employees. Needs improved Customer Support Expensive