--- description: Detaillierte Informationen über cxomni zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: cxomni Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Marketing Analyse Tools](/directory/31018/marketing-analytics/software) > [cxomni](/software/184137/cx-omni-cxm-cloud) # cxomni Canonical: https://www.capterra.com.de/software/184137/cx-omni-cxm-cloud Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/184137/cx-omni-cxm-cloud?page=2) > cxomni ist die führende Journey-Management-Plattform, die Mapping, Analytics und KI kombiniert, um Erlebnisse zu optimieren und kontinuierliche Verbesserungen voranzutreiben > > Bewertung: **4.7/5** von 7 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet cxomni? Alle B2B-/B2C-Unternehmen und gemeinnützige Organisationen. Fortune-1.000-Unternehmen und Unternehmen mit mehr als 500 Mitarbeitenden. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 7 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.9/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: cxomni - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 2.000,00 € - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Spanisch - **Verfügbare Länder**: Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Benin, Bermuda und 175 weitere ## Funktionen - Aktivitäts-Verfolgung - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Dashboard - Daten-Import / -Export - Datenvisualisierung - Drag-and-Drop - Engagement-Tracking - Feedback-Management - KPI-Überwachung - Kampagnen-Tracking - Kampagnenanalysen - Konversion-Tracking - Kundenerlebnis-Management - Kundenprofile - Kundensegmentierung - Leistungskennzahlen - Multi-Channel Attribution - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - ROI Tracking - Suchen / filtern - Textanalyse - Umfragen & Feedback - Verhaltensbezogene Analysen - Werkzeuge zur Zusammenarbeit ## Integrationen (10 insgesamt) - Adobe Analytics - Asana - Google Analytics 360 - Jira - Piwik PRO - Qualtrics LTI - Salesforce Commerce Cloud - XM Connect - Zendesk Suite - monday CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Marketing Analyse Tools](https://www.capterra.com.de/directory/31018/marketing-analytics/software) ## Ähnliche Kategorien - [Marketing Analyse Tools](https://www.capterra.com.de/directory/31018/marketing-analytics/software) - [Customer Journey Mapping-Tools](https://www.capterra.com.de/directory/31537/customer-journey-mapping-tools/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) ## Alternativen 1. [Lucky Orange](https://www.capterra.com.de/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.capterra.com.de/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.capterra.com.de/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Mailchimp](https://www.capterra.com.de/software/110228/mailchimp) — 4.5/5 (17572 reviews) 5. [Pendo](https://www.capterra.com.de/software/151951/pendo-platform) — 4.5/5 (238 reviews) ## Nutzerbewertungen ### "Perfect Tool for Journey Management" — 5.0/5 > **Brigitta** | *21. August 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Great and very supportive Team - Lots of expertise of customer experience - Very flexible tool that can be tailored by 100% to our needs > > **Nachteile**: Nothing really. We had a few smaller issues but the support team has been able to resolve them all relatively quickly. ----- ### "A clearly differentiated solution that goes beyond simple CX management" — 5.0/5 > **Emilie** | *22. August 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: CX Omni has built an integrated journey mapping solution that goes beyond pretty pictures so support cross functional collaboration, a customer centric operating model that enables functional siloes to collaborate and meet customers where they are at. As a solution it creates a common organizational picture, including workflows, processes, data while connecting them to different customer journeys. > > **Nachteile**: The UX can feel a bit clunky at times compared to tools like Miro or Smaply, and requires some initial user training to enable them to fully benefit from the capabilities the solution has to offer. > > CX Omni has a collaborative, customer-centric culture with a team committed to customer success. There is a "can do" attitude from the different teams and a willingness to meet customers where they are at, be it to support functional or non-functional requirements, integrate with enterprise solutions, or elevate the application of the solution to empower better business outcomes for their customers. ----- ### "CXomni Review" — 4.0/5 > **Atish** | *21. August 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Intuitive Interface: The platform is user-friendly and easy to navigate, which helps new users onboard quickly. Journey Mapping: Provides robust tools for mapping and visualizing customer journeys, making it easier to identify pain points. Collaboration Features: Supports real-time collaboration and commenting, improving cross-functional teamwork. > > **Nachteile**: While CXomni offers strong capabilities for customer journey mapping and collaboration, the main areas I found challenging were customization and moving journeys from a workspace to another. > > CXomni is a powerful tool for customer journey management and feedback collection with multiple add ons. It is easy to understand and work on. Support from the cxomni team is always great with positive intent and quick responses. ----- ### "Great partnership" — 4.0/5 > **Claire** | *21. August 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The partnership, the team have been with is from the very start of the journey. They've listened to our needs, helped us get up to speed and been on hand to resolve any issues or answer any questions. > > **Nachteile**: The tool is very powerful which means it takes some time to learn. Not so much a con as it's great to have this level of functionality but it does mean you have to dedicate a lot of time to get to a decent level. > > The experience has been all positive, the team are professional, knowledgeable and always willing to support. ----- ### "Excellent partner, high quality platform" — 5.0/5 > **Chris** | *21. März 2019* | Personalwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ability to tailor the platform according to our needs The consultative partnership that we have with cx/omni The dashboard functionality (very intuitive) > > **Nachteile**: Content management complexity: We are working with cx/omni to improve the platforms 'organising principles'. Planned improvements will reduce the complexity of managing our content. We are happy with the progress made here. > > We have a strategic partnership with cx/omni which allows us to evolve our use of the software to meet the (often changing) needs of our clients. This partnership is essential to our success - long may it continue ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/184137/cx-omni-cxm-cloud?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/184137/cx-omni-cxm-cloud) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten