Conclusion

Kommentare: The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents.
Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction.

Vorteile: The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications.
The user interface is also brilliant, it's very fast, lightweight and intuitive.
Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data.

Nachteile: The software is quite expensive, but affordable comparing to competitors.

Kommentare: We have been using the Conclusion for 4 years and gradually we implemented full scope of available modules and functions. The Conclusion helps us to be more efficient and productive and we saved investment about 20% (no needed any additional supporting applications) and operational costs about almost 30%  (due to supporting costs and license maintenance costs). We can plan and synchronize projects each other, supervise test progress and deployment on production. The Conclusion provide us with all needed data for decision making and control our IT environment effectively.

Vorteile: - a comprehensive and compact IT management support tool
- collaborative platform for business and IT staff
- unique solution for business analysis preparation
- effective sharing of all data for making decision
- seamless integration of all modules
- easy implementation and fast adoption

Nachteile: - there are no major flaws or issues
- be aware that all comprehensive solutions require a preparation and effort

Kommentare: Conclusion covers several IT/business areas (project management, test management, servicedesk) where we previously used more products. All users adopted the software very fast and the biggest advantage is, that we are able to customize it to our needs in a short time.

Vorteile: Conclusion is very flexible product which is fast and easy to deploy, configure and customize to match exact needs in company of any size. It contains important modules supporting most IT and business process areas from demand and requirements management, project management and development, testing, deployment and IT support. Fast, modern and intuitive web-based GUI helps users to start using it very fast.

Nachteile: The software offers wide range of configuration and customization which may lead to wrong setup and user confusion. Predefined products and processes would help.

Kommentare: IT-service support management, lifecycle management settings and customizations.
IT-equipment service company processes automatization through entire lifecycle: asset, workforce management, customer support, reporting.
Integration of Conclusion Platform with financial system (procurements and stock processes) and Billing system (providing by Customer).

Vorteile: Simple in understanding, using, integration and customizing working spaces.
Easy to start.
The new philosophy of project approach.
Online data update.
High performance.
New approach in IT-architecture and data access.

Nachteile: The product is new developed.
There is not much information on the Internet about it.
We had to use vendor support during the project implementation

Kommentare: We currently use Conclusion to better manage requests from our clients related to a support of our software solutions. We have also run a proof of concept for demand management and project management modules. I believe that Conclusion is well positioned to solve the following business-IT problems:
• Lack of governance around demand intake and prioritization
• Inefficient IT delivery leading to business dissatisfaction
• Inadequate capacity planning and utilization of resources
• Inefficient requirements management

Vorteile: I see the biggest advantage of Conclusion in its ability to enable both business and IT users to collaborate more easily and efficiently. Moreover, the user interface is simply great and incredibly fast. Conclusion offers a bunch of functionality and ready to use processes in all crucial areas of business and IT collaboration such as a service desk, demand management, requirements management, project management, capacity planning or testing. This is an advantage especially when you do not have these processes supported by any tool. Even though you already use some commonly used tools Conclusion has built-in adapters. Last, but not least it is a highly configurable application which needs minimum hardware requirements. This makes its implementation faster and cheaper.

Nachteile: While some of the functional modules offer enough out-of-the-box functionality, there are several areas, e.g. program portfolio management or demand prioritization, that will likely require more customization when implemented in a larger enterprise.