Wir helfen Unternehmen seit 17 Jahren,
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Was ist zenloop?
Die zenloop-Plattform verwaltet den gesamten Feedback-Zyklus und ermöglicht es Unternehmen, die Ergebnisse des Kundenfeedbacks zu nutzen. Die Software Net Promoter System® (NPS) zeigt Verbesserungsmöglichkeiten auf, indem sie die Fähigkeiten künstlicher Intelligenz und selbstlernender Algorithmen intelligent nutzt. Sende an jedem Kontaktpunkt Umfragen an deine Kund*innen und untersuche deren Einkaufserlebnis. Dies ermöglicht es E-Commerce-Unternehmen, (un)zufriedene Kund*innen anzusprechen, den CLV zu erhöhen und Abwanderung zu verhindern.
Wer verwendet zenloop?
Sie zielt auf E-Commerce-Unternehmen in der Wachstumsphase auf der ganzen Welt ab.
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Bewertungen über zenloop
Excellent NPS Software Provider
Kommentare: We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.
Vorteile:
We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.
Nachteile:
We are very satisfied. We are very satisfied.
Antwort von zenloop
vor 5 Jahren
Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!
Perfect tool to measure NPS and get important customer insights
Vorteile:
- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars
Nachteile:
More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.
Simple data
Kommentare: All fine, progress is visible.
Vorteile:
Most likely ist the business intelligence behind.
Nachteile:
Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.
Great product, great insights
Vorteile:
Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.
Nachteile:
Generally happy but they could offer more integrations.
Antwort von zenloop
vor 5 Jahren
Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!
The most valuable NPS platform out there right now
Kommentare: As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform
Vorteile:
Exceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!
Nachteile:
I had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.
