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Was ist zenloop?
Die zenloop-Plattform verwaltet den gesamten Feedback-Zyklus und ermöglicht es Unternehmen, die Ergebnisse des Kundenfeedbacks zu nutzen. Die Software Net Promoter System® (NPS) zeigt Verbesserungsmöglichkeiten auf, indem sie die Fähigkeiten künstlicher Intelligenz und selbstlernender Algorithmen intelligent nutzt. Sende an jedem Kontaktpunkt Umfragen an deine Kund*innen und untersuche deren Einkaufserlebnis. Dies ermöglicht es E-Commerce-Unternehmen, (un)zufriedene Kund*innen anzusprechen, den CLV zu erhöhen und Abwanderung zu verhindern.
Wer verwendet zenloop?
Sie zielt auf E-Commerce-Unternehmen in der Wachstumsphase auf der ganzen Welt ab.
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Bewertungen über zenloop
Excellent NPS Software Provider
Kommentare: We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.
Vorteile:
We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.
Nachteile:
We are very satisfied. We are very satisfied.
Antwort von zenloop
vor 5 Jahren
Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!
Easy setup, quick results, visually appealing analytics, gained important insights - love it!
Kommentare: Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.
Vorteile:
- fair pricing (totally worth the money IMHO) - integrations like zendesk, slack etc. are very handy - the team responds very quickly when an issue occurs - the tool or better the whole process is very self-explanatory and easy to work with
Nachteile:
Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.
Simple data
Kommentare: All fine, progress is visible.
Vorteile:
Most likely ist the business intelligence behind.
Nachteile:
Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.
Great software
Vorteile:
customer journey could be sustainable improved and the customer preferences where easier to be adapted besides that the Churnrate has extremely fallen
Nachteile:
I'm lucky to say that nothing comes to my mind
Listen, Understand & Act
Kommentare: Overall great experience and great value for money.
Vorteile:
The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.
Nachteile:
A longer trial period would be nice.....
Antwort von zenloop
vor 5 Jahren
Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts!
