EventTitans

Best in Email and website templates

Kommentare: I think this
platform simplifies the process of building a hybrid event. All in all, a
super-duper platform and I would highly recommend ET to everyone.

Vorteile:

ET’s website and email templates are very user-friendly and visually attractive. It makes the creation of great looking websites and emails extremely easy on this platform. It also allows for integration with other tools like HubSpot and CrowdCompass.

Nachteile:

There can’t be any cons in a highly integrated platform such as this. I found it to be really streamlined and flawless.

Event Titans

Kommentare: Overall my experience with Event Titans has been great. The software has glitches at times; however, I have found that to be the territory with any software and Event Titans is always prompt about fixing whatever issues do come up.

Vorteile:

Event Titans has been so helpful to our events as has elevated the level to which we are able to have our events. We are able to give our attendees a lot of access virtually because of Event Titan’s platform. I also love how accessible the team at Event Titans is. They are always pretty good at responding in a timely manner.

Nachteile:

The hardest thing is probably trying to be cognizant of the time difference when scheduling certain phone calls or video chats with the Event Titans Team. That being said they are very good at staying late or working early to accommodate our company.

Not focused on the Exhibitor at all...

Kommentare: Overall, I think your online virtual conferences are "middle of the road". I have participated in events on other platforms that offered less ability to prepare the booth with materials but were better at connecting you with attendees through a virtual calendar where they could request a video call at a later time in the day. I have also been on platforms that offered more interactivity, even allowing you show yourself on webcam when attendees first entered the booth so they knew you were present and ready to answer questions. Overall, the platform was stable but didn't seem very well thought out for the exhibitors/sponsors. I understand that your main focus is the attendee and their lecture viewing experience, but considering we as sponsors pay the bills it is rather disappointing how little you worked on features to provide benefits to us.

Vorteile:

The chat features were useful to interact with people who came by the booth. However, you have to reload the page every minute or so to see who has visited, it did not update on its own very quickly. Perhaps once every 5-7 minutes, which is enough time for the visitor to leave before you can engage them. I liked that you can upload "handouts" and videos alike, that definitely helped the booth feel more robust.

Nachteile:

The rating system doesn't require a visitor to interact with the materials or the exhibitor at all before leaving a review. In fact, we had someone stop by the night before the event took place and leave a 3-star review without having watched any videos, downloaded any handouts, or trying to chat with the rep who was manning the booth during the set the exhibit hall hours. It gave us a negative review before the event even began. We also noticed in our second event we couldn't actively reach out to visitors via chat. They had to open the chat from their end. When I viewed our booth activity and clicked on the attendee name nothing happened which I found odd because in the first event and last event we participated in we could click their name and proactively start a chat with them.

Great customer service and value

Kommentare: We usually have our conference in person but due to Covid we had to go virtual and EventTitans was a great platform to create an experience as close to our in person event as we could. Overall it was a great value for the level of customization and features they offer and the customer service and responsiveness was fantastic.

Vorteile:

The price point for this product was fantastic compared to similar platforms and also included the ability to customize it to our needs way beyond just changing colors and logos. They incorporated items that involved their development team to build custom for us. The EventTitans teams was always available for any issue or requests we had. We had many comments from our conference attendees on how it felt like a real conference with the virtual lobby, exhibit hall and sessions. Since it integrated with Zoom, which is a platform we use daily, it made the live sessions pretty easy for us to maneuver. This also helped us with some trouble shooting during the conference as some corporate computers were blocking the site from showing the session so we were able to give them a direct link to the Zoom session instead. We were also impressed with the detailed reporting post conference.

Nachteile:

Some of the behind the scenes administrative/build functions were not as intuitive as I had hoped but I was able to become fairly proficient with it with the help of the EventTitans team. They were always willing to walk me though anything I was unable to figure out. I think some documentation and guides would be very helpful.

Platform for our conference

Vorteile:

Easy to use, great customer service, very responsive and willing to work to make adjustments to customize for our needs

Nachteile:

I do wish I had more access to back end registrations so I could handle some issues instead of passing them off to ET