Was ist OnCall Health?
Cloud-basierte Virtual-Care-Lösung für Gesundheitsorganisationen. Ein HIPAA-, PIPEDA- und DSGVO-konformes White-Label-Tool für persönliche und Gruppenvideos, Instant Messaging und Praxisautomatisierung. Auf jedem Gerät oder Browser verfügbar. EMR-Integrationen und nutzerdefinierte Analysen. Verwende die Software von OnCall, um mit Unterstützung des OnCall-Teams deine eigenen sicheren Virtual-Care-Services zu starten. Keine Hardware erforderlich und für einzelne Ärzte verfügbar.
Wer verwendet OnCall Health?
Alle Fachkräfte im Gesundheitswesen.
Wo kann OnCall Health bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- OnCall Health
- Ansässig in Toronto, Kanada
- 2016 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch, Französisch
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Über den Anbieter
- OnCall Health
- Ansässig in Toronto, Kanada
- 2016 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch, Französisch
OnCall Health – Videos und Bilder
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Alternativen für OnCall Health
Bewertungen über OnCall Health
Carlton
Secure and Easy to Use
Kommentare: My overall experience with OnCall Health has been extremely positive. The orientation was thorough and the support for my clients is excellent. The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.
Vorteile:
OnCall Health has made it possible for me to maintain a fulltime virtual practice through the pandemic. I started using it before COVID as a means of reaching out to clients across Ontario. I like that it is Canadian-based and that the data remains on Canadian servers, and that they meet PHIPA requirements. I like its ease of use. The Help Desk is phenomenal. My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom. This has made the system even easier for my clients to use.
Nachteile:
The only thing I'm having difficulty implementing is the online forms. I'm lazy. I am slow to design and implement my forms so it's not getting done. By contrast another company that I deal with offers prepackaged outcome measures and even scores them for me and shows me the graphs. Now that would take my practice up a notch.
Tash
In Betracht gezogene Alternativen:
OnCall Review
Kommentare: Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.
Vorteile:
I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program
Nachteile:
For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.
Antwort von OnCall Health
vor 3 Jahren
Hi Tash, we appreciate you sharing your feedback! We're glad to hear that the platform has been easy to use for you and your staff! We're always working on updating and making our platform more user-friendly for our users - stay tuned for more updates coming your way!
Kristen
Great customer support!
Kommentare: My overall experience with Oncall Health was great. We worked closely with Simone and Brandon who were both easy to work with and super responsive!
Vorteile:
The best thing about using Oncall Health as our EHR system for private practice was by far their customer service. They are responsive and listen to feedback to improve user experience!
Nachteile:
A few minor things about this software that has room for improvement. Again, these are minor little things that would just add convenience to administrators and providers. 1.) Populated notes to include diagnosis, therapist credentials and the option for an electronic signature ( I believe this is in the works) 2.) The appointment ID listed within the "notes" section of a client's roster contact so that you don't have to go back to the appointment page to cross reference. 3.) Real time calendar usage for providers using multiple calendars for appointments 4.) Option to "archive" roster contacts instead of deleting them. Or a way to differentiating current/past clients would be super helpful. We labeled them within the client name to help stay organized
JL
In Betracht gezogene Alternativen:
Needs Improvement
Kommentare: It helps aid in the reduction of missed appointments due to reminders and decreases administrative support needed to do this task. However, there are several areas of growth needed to become the electronic file replacement it is designed to be.
Vorteile:
Great for scheduling and reducing administrative duties by sending automatic appointment reminders. Also nice to be able to send intake documents and forms prior/post session as needed.
Nachteile:
The digitization of documents aren't printer friendly when needed and customers find the interface cumbersome according to feedback. Additionally, there isn't a convenient way to pull up case notes without searching individually or records of documentation submitted electronically.
Antwort von OnCall Health
vor 3 Jahren
Hi JL, we appreciate you sharing your feedback with us. We're glad that you've found OnCall great for scheduling and automating certain parts of your practice! Documents, such as intake/consent forms, can be exported and saved as PDFs in printer-friendly formats. We do offer an add-on Roster profile feature that would enable you to quickly view all of your patients and search patient profiles in order to get the information you need. Hope this resolves some of the problems you are experiencing!
Peter
In Betracht gezogene Alternativen:
Simplicity is key
Kommentare: Fantastic!
Vorteile:
The platform is simple and it works. The best feature of On-Call is the implementation team who listen and as much as possible, implement what we need.
Nachteile:
For our particular purpose, we chose to deselect some of the options in order to keep client communication as simple and effective as possible.
Antwort von OnCall Health
vor 2 Monaten
Thank you so much for your review, Peter! We appreciate you taking the time to share your feedback and are happy to have you as a client.
