Wer nutzt diese Software?

All healthcare professionals.

Durchschnittliche Bewertung

88 Bewertungen
  • Gesamt 4.1 / 5
  • Benutzerfreundlichkeit 4 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 3.8 / 5
  • Preis-Leistungs-Verhältnis 3.9 / 5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • OnCall Health
  • https://oncallhealth.ca
  • Gegründet 2016

Über OnCall Health Platform

Cloud-based virtual care solution for healthcare organizations. White labeled HIPAA, PIPEDA, and GDPR compliant 1-1 and group video, instant messaging, and practice automation tool. Available on any device or browser. EMR integrations and custom analytics. Use OnCall's software to launch your own secure virtual care service and scale with the support of the OnCall team. No hardware needed and available for solo practitioners.

OnCall Health Platform Funktionen

  • Elektronische Rezepte
  • For Medical Purposes
  • HIPAA konform
  • Medizinische Abrechnung
  • Mehrfach-Anbieter-Praxis
  • One-to-One Messaging
  • Online Forms
  • Remote Treatment Plans
  • Termin-Erinnerungen
  • Terminplanung
  • Videokonferenzen
  • Übungs-Management

Die hilfreichsten Reviews für OnCall Health Platform

Review

Bewertet am 21.10.2019
Greg R.
CEO
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.

Vorteile: Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.

Nachteile: My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.

Antwort des Softwareanbieters

von OnCall Health an 23.10.2019

Hi Greg, thank you for sharing your review with us and valuing the technical support that our team provides! We are sorry that bugs in our features have impacted your relationship with providers, and we understand your needs for customization as your company grows. We really appreciate your patience as we do continue to improve and update our platform! Thank you for choosing OnCall!

OnCall Health Simplifies Administration for small business

Bewertet am 17.10.2019
Louise D.
Psychotherapist - Couple & Individual Counselling (women’s issues)
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Sales and support are very personalized and the reps have been very helpful in initial setup plus reviewing additions to the platform with me. Also helpful with payment problems.

Vorteile: Ease of use; payment system; videoconferencing; roster of clients and encrypted notes all in one place.

Nachteile: Client appointments reminders require the client to go into the software to see details. Inability to record videoconference calls.

Antwort des Softwareanbieters

von OnCall Health an 23.10.2019

Hi Louise, thank you for sharing your review with us! We're glad to hear that our online billing, videoconferencing, Roster profile, and note-taking features are easy to use and working well for your practice! Sometimes the appointment times in emails tend to pull from the timezones registered within the email platform, which may not always be accurate especially if timezones require manual changes. For instance, times may not be automatically adjusted when daylight savings occurs. Appointment email reminders are set-up as a preventative measure to prompt clients to go into their accounts directly to ensure accurate appointment times and avoid confusion. At this time we do not encourage recording video sessions due to privacy and security reasons; however, note-taking, as well as the ability to send files, is available while sessions are ongoing. Thank you for your kind words for our technical support team and choosing OnCall!

OnCall Review

Bewertet am 2.7.2019
Tash K.
Research Coordinator
Forschung, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.

Vorteile: I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program

Nachteile: For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.

Antwort des Softwareanbieters

von OnCall Health an 12.9.2019

Hi Tash, we appreciate you sharing your feedback! We're glad to hear that the platform has been easy to use for you and your staff! We're always working on updating and making our platform more user-friendly for our users - stay tuned for more updates coming your way!

Valuable + Cohesive Platform for Mental Health Professionals

Bewertet am 2.7.2019
Sofia S.
Wellness Counsellor & Coach
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The ease of integrating various forms, client information, and booking all in one space. I appreciate the ability to link my booking page to various platforms and allowing clients to have the ​freedom to book and adjust their sessions when needed. Additionally, providing my clientele with​ various modes of interaction (i.e. messaging, video, phone, in person) is extremely valuable for meeting clients where they are at.

Nachteile: The inability to upload or input my own forms or remove/edit them. Prior to the Roster feature,​ it was challenging organizing sessions, notes, and client files - this has been a wonderful addition. In regards to payment, it is tricky at times utilizing this platform for individuals who do not have a credit card.

Antwort des Softwareanbieters

von OnCall Health an 9.9.2019

Hi Sofia, we appreciate your comprehensive review! We're so thrilled to hear that our platform works wonders for you in so many ways, especially how Roster has been a wonderful addition for you! Thank you for choosing OnCall Health!

Incredible customer service

Bewertet am 30.9.2019
Ashley E.
Social Worker/Psychotherapist
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!

Vorteile: The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.

Nachteile: It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.

Antwort des Softwareanbieters

von OnCall Health an 1.10.2019

Hi Ashley, thank you for sharing such an incredible review! We are so thrilled to hear that our customer success team was able to help tailor the features to your practice and met your expectations! Our customers are our priority and we believe in always providing the best experience for all our users. Thank you for choosing OnCall, and we appreciate your valuable feedback!

Lies weitere Bewertungen