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OnCall Health
Was ist OnCall Health?
Cloud-basierte Virtual-Care-Lösung für Gesundheitsorganisationen. Ein HIPAA-, PIPEDA- und DSGVO-konformes White-Label-Tool für persönliche und Gruppenvideos, Instant Messaging und Praxisautomatisierung. Auf jedem Gerät oder Browser verfügbar. EMR-Integrationen und nutzerdefinierte Analysen. Verwende die Software von OnCall, um mit Unterstützung des OnCall-Teams deine eigenen sicheren Virtual-Care-Services zu starten. Keine Hardware erforderlich und für einzelne Ärzte verfügbar.
Wer verwendet OnCall Health?
Alle Fachkräfte im Gesundheitswesen.
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Bewertungen über OnCall Health
Great platform!
Kommentare: Great experience.
Vorteile:
Compliance with privacy laws. Great team.
Nachteile:
Needs a few more features but I am confident the team at OnCall will step up.
Antwort von Qualifacts
vor 5 Jahren
Hi Robert, we're so glad to hear that you've been having a great experience with our platform! We are always looking to improve our platform and bring a better experience for our users - please do not hesitate to reach out to us with your recommendations and stay tuned for updates!
Great customer support!
Kommentare: My overall experience with Oncall Health was great. We worked closely with Simone and Brandon who were both easy to work with and super responsive!
Vorteile:
The best thing about using Oncall Health as our EHR system for private practice was by far their customer service. They are responsive and listen to feedback to improve user experience!
Nachteile:
A few minor things about this software that has room for improvement. Again, these are minor little things that would just add convenience to administrators and providers. 1.) Populated notes to include diagnosis, therapist credentials and the option for an electronic signature ( I believe this is in the works) 2.) The appointment ID listed within the "notes" section of a client's roster contact so that you don't have to go back to the appointment page to cross reference. 3.) Real time calendar usage for providers using multiple calendars for appointments 4.) Option to "archive" roster contacts instead of deleting them. Or a way to differentiating current/past clients would be super helpful. We labeled them within the client name to help stay organized
city use only
Kommentare:
excellent interaction when buying.
terrible experience when having technical problems.
locked into a 12 month contract for a service that has ZERO business application for us.
Vorteile:
excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.
Nachteile:
doesn't work on rural internet systems. I reported this to their technical people who just said it should work fine. In all practical tests we did with rural clients the video did not work at all. The system works fine for in city (high speed internet) but does not work at all with our client population (on reserve). As a comparison we tried Zoom and Facebook video and they worked just fine with the same clients on same networks. As such, clearly there is some video compression overhead that breaks this service in rural areas. When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.
Antwort von Qualifacts
vor 4 Jahren
Daniel, thank you for taking the time to leave us a review. An excellent customer experience is important to us, so we're sorry to hear that your experience was anything but that. While we're happy to hear that you were satisfied with your engagement with our team and with key features, we're sorry that your patients may have had trouble with connectivity. We regularly and extensively test all parts of our platform for stability and reliability, and our video platforms are able to provide high quality video when bandwidth of >5 MBPS is available. Of course, bandwidth can be a challenge in rural areas and we're always working to improve our video platforms. In terms of your contract, we partner with customers on annual contracts so that we're able to provide excellent, 24/7 technical support, in addition to a host of additional services related to account and workflow configuration. Please feel free to reach out to us at support@oncallhealth.ca regarding your annual contract. Thank you
Review
Kommentare: Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.
Vorteile:
Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.
Nachteile:
My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.
Antwort von Qualifacts
vor 5 Jahren
Hi Greg, thank you for sharing your review with us and valuing the technical support that our team provides! We are sorry that bugs in our features have impacted your relationship with providers, and we understand your needs for customization as your company grows. We really appreciate your patience as we do continue to improve and update our platform! Thank you for choosing OnCall!
Incredible customer service
Kommentare: I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!
Vorteile:
The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.
Nachteile:
It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.
Antwort von Qualifacts
vor 5 Jahren
Hi Ashley, thank you for sharing such an incredible review! We are so thrilled to hear that our customer success team was able to help tailor the features to your practice and met your expectations! Our customers are our priority and we believe in always providing the best experience for all our users. Thank you for choosing OnCall, and we appreciate your valuable feedback!
In Betracht gezogene Alternativen:
OnCall Saved Me!
Kommentare: OnCall is fundamental to my practice and I don't know how I would operate without it now. From scheduling clients, to having them complete forms online, to providing a secure platform for me to offer virtual sessions to clients, and so much more. It's freed my time previously spent on admin to grow my practice.
Vorteile:
Before OnCall, hours of my time were spent each week on emails, phone calls and texts going back and forth with clients to schedule. OnCall has streamlined the administrative operations of my practice, making it easy for my clients to book an appointment and freed up space for me to focus on providing therapy.
Nachteile:
Integration was pretty seamless. The one difficulty is that the billing feature is not compatible with my current bookkeeping software, this has been somewhat of a challenge particularly due to the fact that part of my practice involves third-party billing to insurance companies.
Antwort von Qualifacts
vor 4 Jahren
Hi Danielle, Thank you very much for taking the time to write us a review. We are very happy to hear that we have been able to save you time in managing your practice! Thank you, The OnCall Team
Solid platform, amazing customer service!
Kommentare: This platform saves me time and keeps my clients' information secure in many ways: dedicated, secure servers, Canadian, cloud (heaven forbid if there's a fire in my office and paper files are destroyed)... And like I said, great customer service.
Vorteile:
Oncall Health has been a lifesaver for my private practice. It gives me back precious time from having to create templates and save separate files, to using their simple to use platform to do notes, process payments, and keep track of appointments. The customer service is bar none! They offer so much support and very quick to respond to any and all questions or concerns. I'm very happy.
Nachteile:
The platform is a little clunky on mobile and sends out a lot it emails (confirmations, receipts, etc) to clients. I don't see that as a con myself, but some clients think it's a bit much. Others find it super helpful. Personally, I wish the calendar was more interactive (its functionality is limited compared to say, Google calendar) but this is a minor aspect for me.
Antwort von Qualifacts
vor 5 Jahren
Thank you for sharing your review with us! We're so glad to hear that OnCall has been a lifesaver for your practice and how you've been enjoying the note-taking, payment processing, and appointment-tracking features! We do pride ourselves on our 24/7 tech support - we're easily reachable by phone, email, and live chat!
Highly Recommend oncallhealth.ca
Kommentare: My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.
Vorteile:
It is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.
Nachteile:
Client's have to email support in order to update their payment information.
Antwort von Qualifacts
vor 5 Jahren
Hi Joy, thank you for sharing your experience! We strive to create a seamless experience for users across all devices, and we're thrilled to hear that OnCall Health is easy to use and reliable for your practice!
Great Platform
Kommentare: Great platform....great service. The team at OnCall is always there to help.
Vorteile:
I love the OnCall Platform. It put my clients at ease knowing that it is secure and reliable.
Nachteile:
I am only interested in the video conferencing component of the platform but have to pay for all the other services availble....
Antwort von Qualifacts
vor 5 Jahren
Hi Susan, thank you for placing your trust in OnCall Health for 2+ years and sharing your feedback with us! Our commitment to providing a secure and reliable experience is our top priority and yes - we're always here to help with our 24/7 tech support!
Easy and Convenient Platform
Vorteile:
I like the fact that it is intuitive and that confidentiality is maintained.
Nachteile:
I didn’t realize it would take a week to receive payment. Although not a significant problem, it would be nice r to receive payment sooner so that it is easier to keep track of.
Antwort von Qualifacts
vor 5 Jahren
Thank you for sharing your review with us! We do source our payment processing to a third-party provider - which might typically take longer to process!
Great program excellent. Customer Service.
Kommentare: Our experience has been great. We have been treated as their number one customer right from the beginning. Very personalized service. Mostly. they are constantly improving the product and expanding their offers.
Vorteile:
OnCall allows us to take care of our business all in one app. Having the capacity of group calls using Zoom is a bonus. The company is constantly expanding and adding new features to the app, all of which have made our work easier and more comprehensive.
Nachteile:
Sometimes clients have difficulty getting into their calls if they change passwords.
Antwort von Qualifacts
vor 4 Jahren
Hi Louise, Thanks for taking the time to write us such a great review! We always love hearing from our customers and are happy that OnCall has been an easy to use and valuable solution for practice. - The OnCall Team
Helpful for a small practice
Kommentare: Keeping our clients' information/ communication private is of top priority to us. Oncall is PHIPA AND HIPAA compliant, is a Canadian company that has its servers within Canada, which was a big selling point for me.
Vorteile:
I love the ease of set up and use. The video quality is great - especially when both users have good connections. I also love that the program sends reminders to clients, eliminating no-shows. I tried the online note-taking and scheduling. It was fairly easy to set up (with a little coaching - thank you!) however, my preference is to use pen and paper. Tech support is wonderful. I haven't had many issues, but any that have come up have been dealt with immediately and met with expertise and kind professionalism.
Nachteile:
I'm not too tech savvy, so my preference is to use pen and paper where is comes to scheduling and note taking, therefore I have really only used the video option. The video has from time to time cut out, however the support team made some changes that have (so far) solved the issue.
Antwort von Qualifacts
vor 5 Jahren
Hi Linda, thank you for sharing your thoughts with us and kind words for our Customer Success team! We're so happy to hear that the video and scheduling feature have been easy to use for you. Asides from being PHIPA and HIPAA compliant, Call Health is also HIPAA compliant for our clients in the US!
OnCall Health
Kommentare: It is simple for clients to schedule directly on my website as well as to charge clients whose payment information is entered and cards work.
Vorteile:
The ease of scheduling, payment and note taking for clients.
Nachteile:
Sometimes clients have difficulty entering their payment information. I would like to be notified when payments don't go through or for it to take on my main page as it can get missed. I would like that the software would save the email once the notes/payment are processed.
Antwort von Qualifacts
vor 5 Jahren
Hi Daisy, thank you for sharing your review with us! If you're looking to save emails once the payment is processed, OnCall does have an add-on Roster profile feature that stores and centralizes all patient data. Currently, our payment notifications only sends patients an email when their payments are not processed through. We thank you for your patience as we update our platform to allow providers to receive emails of the same notification. In terms of your clients experiencing difficulty entering payment information, one of the most common reasons is because spaces are already set up in the fields by default on the payment processing page. Your patients may have added in spaces when inputing their information, which would result in an error. This is one of the many reasons that could lead to difficulties - our 24/7 support team is always available if it's another difficulty that your clients are experiencing! Thank you for sharing your feedback with us - we hope this was helpful!
Local, HIPPA compliant, expensive
Kommentare: Great for my first year in business but looking for more cost effective ways moving forward
Vorteile:
Happy servers are local and emails are answered quickly. Lots of add ons in one place.
Nachteile:
I do enjoy the software, have had issues with clients being unable to get answers for trouble shooting issues. Instant messaging delays, intake forms Are no longer being delivered to clients automatically as expected. The amount taken off via stripe is not worth it. Easier to by pass stripe and use e transfers. Set up was not as easy as hoped.
Antwort von Qualifacts
vor 5 Jahren
Hi Ashley, we're sorry to hear that your clients have had trouble reaching our tech support team. Our tech support is available 24/7 for troubleshooting via email, phone, and live chat. Our team would also be happy to help you with your intake forms and walk you through set-ups if you have any difficulties. Thank you for sharing your review with us.
Good product for Social Workers in private practice
Kommentare: For a small proprietorship and one person counselling practice this is a dream to use and keeps me organized in a way an admin assistant might be but at a very reasonable price.
Vorteile:
OnCall Health is easy to use and provides technical support to clients as well as Practitioners which is super helpful to those of us who are not technology adept. I like the way it organizes my clients information and the ease of setting appointments. Its easy to see your calendar and generates an email to clients inviting them to the appointment.
Nachteile:
I found the video feed to be difficult at times but since they've moved to using Zoom technology this issue has disappeared.
Telehealth Solution
Vorteile:
OnCall is a user friendly platform that allows ease of access for telehealth on both the provider, as well as the client experience. I really like the option to invite more than one individual which has been helpful when pulling additional members of a family into a session without all crowding around a single computer monitor.
Nachteile:
The chat section of the live session is great for during the session, but it would be helpful to have an option to save or convert into a part of the record for the client to refer back to. I typically cut/paste it into another note or message for the client so that what was discussed can be documented, while also helpful for the client to access.
Antwort von Qualifacts
vor 5 Jahren
Hi Melissa, thank you for sharing your review with us and feedback on how we can better our live chat support! We love hearing that our platform is user-friendly and how you've been enjoying our video conferencing sessions that allows up to 15 participants at one time! Thank you for choosing OnCall!
On Call Review
Vorteile:
I was impressed with the ease of use of the software, as I am not a particularly skilled technical professional. The support and training provided through the company was excellent, they are patient and easy to connect with through phone calls or email for support calls.
Nachteile:
Although the use of video counselling is a part of the pricing, as a new practitioner it was difficult to justify a higher monthly expense before knowing if video counselling would be a large part of my new business.
Antwort von Qualifacts
vor 5 Jahren
Hi Kelly, we're so glad to hear that you are impressed with OnCall's ease of use as well as the support and training you receive from our team to get you started! The video conferencing feature could help you reach new and existing patients remotely. It's very easy to set up these video sessions for you and your clients - it only requires a device, internet connection, and webcam if it doesn't already come with one of your devices. We do have a guide that shows you how you can introduce your clients to use OnCall, which can be found in your provider portal under "Invite New Clients to use OnCall Health"! It's a great 5-minute to get you started. Thank you for sharing your feedback with us and choosing OnCall!
Rare Canadian option for telehealth software
Kommentare: I am using OnCall Health to meet with clients who cannot come to my office due to distance, time crunches, illness, etc.
Vorteile:
It's a Canadian company, so I can be sure they adhere to Canadian legislation.
Nachteile:
They say that the technological is equivalent or better than other options. I haven't found this to be accurate. I am as likely to have video difficulties using this software compare to others.
Antwort von Qualifacts
vor 5 Jahren
Hi Sarah, we are a Canadian company and compliant in PHIPA and PIPEDA in Canada and HIPAA in the US. OnCall's video conferencing platform is a solution for lower bandwidths to accommodate to poorer and slower internet connections experienced in rural areas. It's also run on end-to-end encryptions to ensure that all patient-provider data is secure. We do still encourage video conferencing to be held over strong internet connections for both you and your clients to experience the best video and audio quality. Thank you for sharing your feedback with us!
Good product but expensive
Kommentare: It has been ok. I am considering other options presently due to the price.
Vorteile:
Customer support Digital forms Payment system integrated
Nachteile:
Price and services are not full available to all customers.
Antwort von Qualifacts
vor 4 Jahren
Hi Leo, Thanks for taking the time to write us a review. We are sorry to hear that the price is not working out for you. I will have an account manager reach out to you so we can see what we can do to improve your experience. Thank you for your feedback! The OnCall Team.
Professional Platform
Kommentare: Generally it has been a good experience. The quality is exceptional which is why I continue to use it over switching to my other clinical platform.
Vorteile:
Easy to book and change appointments. Clients tend to find it easy to use.
Nachteile:
Clients find it difficult to get a hold of support and I have a couple of counsellors to add to platform with no idea how to do that.
Antwort von Qualifacts
vor 4 Jahren
Hi Lisa, Thank you for your review! We are happy to hear that our solution is easy and intuitive for both you and your clients. We are sorry to hear that your clients are having difficulty find how to get support. When a client logs into the OnCall app, on the right hand side, they will see a button that says "help". If they click this, they will be connected to our support team that is available 24/7. They can also contact us via email at any time at support@oncallhealth.ca. Thank you for your feedback! The OnCall Team.
Good customer service
Kommentare: Overall a fairly positive experience; would recommend to businesses that could benefit from the platform
Vorteile:
Simplistic and easy to use. Their customer service is very responsive.
Nachteile:
Lacking needed features for my set up, ongoing tech issues (they were good at trying to solve these), and slightly higher cost than their competitors.
Antwort von Qualifacts
vor 5 Jahren
Hi Julie, thank you for your kind words for our Customer Success Team! Our team is available 24/7 to help you with your set-up and tech issues. We're also glad to hear that you've found our platform simplistic and easy to use!
Rocky start
Kommentare: The customer service is great, they really try to healp. But there don't seem to be solutions for the main problems
Vorteile:
The idea of connecting with patients in a secure online space
Nachteile:
Almost every video call I tried either failed or had major problems. Sometimes I or the client couldn't sign in, or the synchronization of language and face motion was off, or the sound was metallic and the vidoe quality not great. Some calls worked ok. In theory, if there is a problem, you can connect with the customer service and they are very helpful. But when you have only a short time to connect with your client, you don't want to waste it for that. So we usually switch to Zoom which always worked. ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating
Antwort von Qualifacts
vor 5 Jahren
Hi Anja, we appreciate your feedback! We're sorry to hear that the video calls didn't work out for you. The problems you experienced with this are likely due poor internet connection from either yourself, your clients, or both. For video calls to work best, both you and your clients would need to be connected to a strong wifi signal. Thank you for sharing your experience using OnCall with us.
Secure and easy platform to connect with clients
Kommentare: As our company needs have grown OnCall Health has also developed the platform to also meet those needs.
Vorteile:
East to download, secure PHIPPA compliant
Nachteile:
Colleagues are not able to share client notes directly however Messages allows a secure means of sharing information.
User Friendly and Support Driven
Kommentare: Lots of immediate response and ideas on how to develop product that can further enhance the overall business.
Vorteile:
I like the user friendly capacity that it provides. Support is given in a easy and time sensitive way.
Nachteile:
This was not relevant to me as I did not find any concerns with the product.
Antwort von Qualifacts
vor 5 Jahren
Hi Patricia, thank you for sharing your feedback with us! We're so glad to hear that you've found OnCall user-friendly and our support team meeting your expectations! We're always happy to share ideas on how to best integrate OnCall into your business, which you can also read about in guides and articles in your Provider Portal, so you can enhance your practice! Thank you for choosing OnCall!
In Betracht gezogene Alternativen:
Great start for online practice
Kommentare: Having oncall health offers a different choice to clients and abilities to be more flexible for supervision.
Vorteile:
Easy to use platform, like the option of uploading documents, messaging and video all in one.
Nachteile:
It cuts out alot and at times, video does not work.
Antwort von Qualifacts
vor 5 Jahren
Hi Kayla, thank you for sharing your feedback with us! We're glad to hear that you're enjoying OnCall's easy-of-use! The video conferencing sessions work best when both you and your patients have connections to a strong wifi signal. This would minimize you chances of experiencing disconnections and bad video quality. Hope this helps!