eCustomerService

Wer verwendet eCustomerService?

Von Start-ups bis hin zu großen Unternehmen – die Kundschaft vertraut Giva hinsichtlich ihrer Kundenbetreuung- und Helpdesk-Anforderungen.

Was ist eCustomerService?

Giva baut zufriedene Kundenbeziehungen auf und unterstützt dich dabei, die Loyalität und den Umsatz zu steigern. Die Software ermöglicht jedem Unternehmen, zuverlässiger, flexibler und skalierbarer zu sein. Die Berichte und Dashboards unterstützen dich dabei, Maßnahmen zu ergreifen, um die Kundenbindung und -zufriedenheit zu erhöhen. Mit Giva werden Kundeninteraktionen zu langfristigen Beziehungen, Kosten werden gesenkt und die Produktivität wird gesteigert. Alle Module sind mit umfassenden Funktionen in einem einfachen Produktpaket enthalten, das ideal für 3 bis 25 Agents geeignet ist.

eCustomerService – Details

Giva

http://www.givainc.com

Gegründet 1999

eCustomerService – Kostenübersicht

eCustomerService bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von eCustomerService ist ab 29,00 $/Monat verfügbar.

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eCustomerService video
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Startpreis

29,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

eCustomerService Funktionen

Kundendienst Software
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management

eCustomerService – Nutzerbewertungen

Zeigt 5 von 14 Nutzerbewertungen

Gesamt
4,9/5
Benutzerfreundlichkeit
5/5
Kundenservice
4,8/5
Funktionen
4,5/5
Preis-Leistungs-Verhältnis
4,9/5
John A.
Call Center Manager
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 15.11.2017

"Stands out from the rest for features, price and superb customer service."

Vorteile: Before selecting Giva, I tested 15 different customer service/help desk SaaS options including Salesforce.com, Zendesk and Zoho. Giva stands head and shoulders above them all. The interface is very intuitive and easy to learn, it does not take long at all to train personnel on how to use it, and the features make it an amazing value for the price. It's also HIPAA Compliant, which is extremely important to my company. Every concern that I had, I was able to work through with some guidance from my account manager. The customer service has been exemplary.

Nachteile: None from my experience.

  • Quelle des Nutzers 
  • Bewertet am 15.11.2017
Elaine tanner W.
Executive Vice President
Luxusgüter & Schmuck, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.6.2019

"Giva helped revamp our B2B repair operation workflow & significantly increased customer satisfaction"

Kommentare: Giva helped us make internal changes to streamline our operations and increase efficiency. With the Giva reports and dashboards, I can keep an eye on all the departments and see if we are all properly coordinating to get repairs done ASAP and machines shipped back to customers. Before Giva, I never had this visibility. Giva helped us focus on weak spots in make significant improvements in our workflows. Before using Giva, I could not easily measure the productivity of our repair operation. Now, I’ve got excellent tools to measure performance, productivity and customer satisfaction. Giva technical support is exceptional and we always get an immediate response with insights that help us to keep getting more out of the product.

Vorteile: We’re using Giva to track our busy B2B repair operation since none of our internal systems could optimize this important process. Our customers ship us machines that are critical to their revenue generation so it’s important for us to minimize the time that we spend holding and repairing the machines. We use Giva to coordinate the intake, processing, repair and outbound shipment back to our customers. We’ve achieved exceptional results using Giva and significantly improved repair team productivity and customer satisfaction. We know all the intricacies of repairing our machines, but we are not tech savvy with software. Giva was very easy to configure to our unique needs using its very intuitive administration. Our account manager provided hands-on assistance that sped the deployment and allowed us to fully vet Giva during our 30-day trial. It only took about 20 minutes to train our repair team on how to use Giva since it’s simple and very intuitive to use. Using Giva we architected our entire repair workflow to use mobile phone texting to keep our customers apprised of all stages of their repair. The major benefit is that it keeps them up to date in real-time so they do not have to call our facility for updates and they know exactly when they will receive their machines back.

Nachteile: None...nothing to add or complain about.

  • Quelle des Nutzers 
  • Bewertet am 11.6.2019
Ruth H.
Manger, Customer Service
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 25.9.2017

"Highly customizable & overall easy to use."

Vorteile: Ability to customize based off of business needs and user profiles. A lot of visibility in reporting to tickets and history. Forwarding rules & ticket generation rules are robust and highly adaptable to business.

Nachteile: The Ticket field requires a lot of scrolling down.

Antwort des Softwareanbieters

von Giva an 15.3.2019

Since this review was written, Giva's made many enhancements to eliminate scrolling. Thanks for the feedback! Giva puts out a new release about every 3 weeks.

  • Quelle des Nutzers 
  • Bewertet am 25.9.2017
Kristi C.
Business Analyst
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.6.2019

"Love the Giva dashboard! It makes my job so much easier."

Kommentare: Giva is very intuitive and I never get stuck like with other systems I used in the past. Giva is a breath of fresh air! It was easy to set up Giva since it came with the most commonly used defaults and it also had draft severity levels, etc. to allow us to quickly evaluate it. We use the self-service portal to manage 40 vendors and it’s helped us to more efficiently manage 3rd parties. Now we receive well documented cases since we configured Giva to ask different questions for each item in the self-service category menu. This eliminates a ton of back and forth with customers.

Vorteile: I’ve increased my productivity by 30% using Giva. The KPIs widgets on the dashboard allow me to quickly see where issue are at. It’s a great visual warning system. It helps all of us plan our workload and prioritize with little effort. Giva is very simple to learn and use. We all use the tools offered in Giva to stop “reinventing the wheel” by easily leveraging and reusing information in cases. There are lots of warnings and visuals to make sure we are using the system correctly.

Nachteile: I love Giva so nothing to write about.

  • Quelle des Nutzers 
  • Bewertet am 17.6.2019
Joe G.
Customer Service Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 4.4.2019

"Excellent cloud customer service solution & it’s HIPAA compliant!"

Kommentare: Affordable, easy to use, tech support is excellent, Giva keeps on adding new features all the time with new releases each month. We have increased productivity by say about 70%. Now issues remain open less time and as a result our client satisfaction has increased by at least 50%. Giva has all the features and more to compete with Zendesk and Freshdesk , but it has a much more affordable price and better tech support.

Vorteile: It’s great customer service software in the cloud. Easy to customize, set-up/administration is logical and simple, don’t have to be tech savvy to use the reports and dashboard. There are many excellent triggers and workflows available in Giva to automate tasks. We need to be HIPAA compliant and Giva has all the legal and security compliance reports. Giva allows us to be very well organized and has the impact of 1+1 =3 on our team. It also helps our clients become more organized and efficient as well. We have eliminated using an encrypted email service which is very time consuming.

Nachteile: Hard to think of any now. We all like the product a lot!

  • Quelle des Nutzers 
  • Bewertet am 4.4.2019