Abacus Private Cloud

Abacus Private Cloud

von AbacusNext

Wer nutzt diese Software?

Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.

Durchschnittliche Bewertung

60 Bewertungen
  • Gesamt 3.6/5
  • Benutzerfreundlichkeit 3.7/5
  • Kundenservice 3.7/5
  • Funktionen 3.8/5
  • Preis-Leistungs-Verhältnis 3.3/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • AbacusNext
  • https://www.abacusnext.com/cloud-hosting/abacus-private-cloud
  • Gegründet 1983

Über Abacus Private Cloud

Abacus Private Cloud puts your critical business data and vital applications into a private virtual workspace that's accessible from any device, anywhere, anytime. Our fully managed cloud based legal practice management software eliminates IT management burdens and costs, maximizes your organization's performance and ensures regulatory compliance as a full-spectrum ePHI & HIPAA compliance ready technology solution.

Abacus Private Cloud Funktionen

  • Abrechnung & Bereitstellung
  • Kapazitätsanalyse
  • Kostenmanagement
  • Leistungsanalytik
  • Nachfrage-Überwachung
  • SLA-Management
  • Versorgungsüberwachung
  • Verwalten mehrerer Clouds
  • Workflow-Genehmigung
  • Zugriffskontrolle

Die hilfreichsten Reviews für Abacus Private Cloud

ABACUS PRIVATE CLOUD - EXCEPTIONAL QUALITY, RELIABILITY & SERVICE

Bewertet am 24.10.2018
James F.
Owner
Rechtsberatung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability. This enables smaller companies (like mine) to take advantage of economies of scale; and achieve levels of quality, security and dependability in their computing network that otherwise would be to costly if done with local servers and IT support. This is a truly game-changing platform; professionally implemented
by a company of top notch network and data center experts. I am completely satisified with Abacus Private Cloud.

Vorteile: I have used Abacus Private Cloud since 06/14. Reliability, connectivity, uptime, and customer support are excellent. I eliminated local server hardware, local IT support, and local backups. My decision to go with with Abacus Private Cloud was the best decision I have made in 20 years of using computers in my law office.

Nachteile: Seriously, i have not found any downsides to this platform.

A Robust solution for today's mobile office needs

Bewertet am 27.8.2018
Ada G.
President
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”

Vorteile: The software has a wealth of features that can make tracking cases and billing so much easier.

Nachteile: It does take a while to learn most of the features but it is worth the time.

Review of Abacus Private Cloud

Bewertet am 6.9.2018
Joy T.
Director of Operations
Rechtsberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: If customer service was improved I would rate Abacus a 10/10 but for now an 8/10.

Vorteile: The overall functionaliy of the cloud and the security is fanatstic.

Nachteile: The call center, I say this because it all depends who you get when you call as some technicians are much better than others. Some technicians are absolute rockstars but not all. Also, I found that calling in and not getting help is unacceptable especially if it is time sensitive. I have also found that I have to follow-up on items and that should not be the case. Having one person to deal with would be ideal.

Customer service is terrible. Rates changed without notice. Charge you to get your data back.

Bewertet am 25.4.2018
Barbara Z.
Partner
Anwaltskanzlei, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is hard to identify benefits when our experience turned so sour. We are finding PCLaw is providing a lot more benefits than Abacus.

Vorteile: The private cloud service worked well even though we regularly ran out of space and had a price increase to add more. Customer service on the private cloud was good.

Nachteile: We left Abacus Law after years because the new releases had a lot of bugs and using customer service was time consuming and some problems were never fixed. When we went to leave at the end of our contract, they took 2 weeks to send us the cancellation form and by then it was too late to give the 30 days notice. The contact went to month-to-month at nearly double the contract rate. We were given no notice at all of the monthly rate - yet alone notice in time to cancel. Abacus refuses to discuss this issue with us and has taken the position of "we have your money so sue us if you are unhappy."

Abacus Private Cloud User

Bewertet am 20.3.2019
Mike A.
Director of Technology
Rechtsberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software is accessible when on the go. It allows you to work remotely and on the fly. For added security, access can be restricted to static IP address and dual authentication can be added to prevent others from accessing your data.

Nachteile: Project manager was new and transfer of data took longer than it should have.

Lies weitere Bewertungen