Wer nutzt diese Software?

We work with non-profit organizations that serve a variety of causes, from schools, children's needs, medical foundations, and education foundations to disaster relief, community improvement, and more

Durchschnittliche Bewertung

14 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.9 / 5
  • Funktionen 4.4 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • BidRocket
  • https://www.bidrocket.com
  • Gegründet 2012

Über BidRocket

BidRocket offers a comprehensive event management platform designed to streamline all aspects of your next fundraiser. We personally connect with our non-profit partners to ensure you have the best software experience possible.

Please review our feature list below or contact us with any questions. Our team is here to provide your next fundraiser with a modern and fun feel that will engage your guests on a new level.

We look forward to hearing from you!

BidRocket Funktionen

  • Abrechnung & Rechnungsstellung
  • Alarmfunktion / Benachrichtigungen
  • Bevollmächtigten-Gebote
  • Brief-Gebote
  • Gebot-Management
  • Inventarverwaltung
  • Live-Auktion
  • Merkliste
  • Mitgliedschaft-Management
  • Online-Gebote
  • Online-Versteigerung
  • Option "Jetzt kaufen"
  • Reverse Auction
  • Stumme Auktion
  • Website-Management
  • Absolventen-Management
  • Auktions-Management
  • CRM
  • Freiwilligen-Management
  • Kampagnenmanagement
  • Mitgliedschaft-Management
  • Mobiles Spenden
  • Pfand-Management
  • Spendenmanagement
  • Spender-Management
  • Spendersuche
  • Subventions-Management
  • Tracking von Beiträgen
  • Veranstaltungsmanagement
  • Wiederkehrende Spenden
  • Zahlungsabwicklung

Die hilfreichsten Reviews für BidRocket

Bid Rocket is off to a good start but needs polish

Bewertet am 10.6.2019
Cristina F.
Advancement
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Bid Rocket is easy to use and the rep was extremely helpful. The basic structure of the software is in place, but it needs to be polished up.

Vorteile: I liked the GUI, the ease of entering auction items, donations, etc. If you don't mind following the basic graphic design template, it works great. At event, check-in and check-out were smooth.

Nachteile: The reporting function is extremely lacking. For example, Registration Site Summary can't be sorted by guest if the guest made more than one purchase, because the name isn't printed on the second line.
Also, non-ticketed guests trying to bid off-site have a really hard time figuring out what to do. We had so many people complain about this, that I'm positive it needs to be fixed on the Bid Rocket end, possibly through a guest user interface redesign.
Dashboard should have clickable links to drill down (for example, click on tickets and see detail info.
Under Fundraiser Settings/Summary and Checkout, the checkout should be a 2-step process, where you first click the guest name, then click method of payment, then check out. The missing method of payment under this tab caused me to have to make a 12,000 refund. Yes, I realize you can choose method of payment under the guest's profile, so why can't you do it here
There should be a Fees report so we can see total amount charged, then whether the guest assumed the BR fee and the Stripe fees. It was a nighmare trying to decode this. Please remember that not all administrators have access to Stripe. In my school, I use Bid Rocket, but the Accounting Dept has the Stripe logins.
Administrators should not have to login by cell phone each time. There were times I needed to work on my desktop and didn't have my cell handy, so I couldn't log in.
Bid Rocket should have the ability to refund a guest so we don't have to go through Stripe.

Antwort des Softwareanbieters

von BidRocket an 14.6.2019

Cristina,

Thank you for this feedback! These are great points that we're definitely going to take into consideration as we continue developing new features and platform improvements.

We've updated a few available reports under your Fundraiser Settings and have more on the way this summer. Remote bidding and checkout procedures are also features that are lined up for improvement in the next few months. Remote bidding should have been an easier process for you and I'd like to hear more about how that happened.

Please reach out to us directly with any questions so we are able to help you work through difficulties as they occur. We're very sorry that you had a less than satisfactory experience and we want to continue to be available throughout the event planning process to ensure you do not experience these frustrations in the future.

Again, thank you for this valuable feedback!

Jeff Crockett
Director of Sales & Support

Great Auction Software for Non-Profit

Bewertet am 7.6.2019
Ariana D.
Committee Chair
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: BidRocket was recommended to us by one of the biggest medical non-profits in town, so I already knew they'd be good. They discussed the needs of our much smaller animal shelter and gave us a fantastic proposal. Their customer and on-site support was fantastic, the system was so easy to use (for us and for guests), our check-in and check-out processes were streamlined, and we raised DOUBLE the amount of money from past events. I attribute a lot of that to this software. I would highly recommend it.

Vorteile: The software was easy to use, both from the setup standpoint and from the guest standpoint. We were able to add and combine items easily on the back-end, and everything was displayed in a visually appealing manner for our guests. Then, as a guest of the gala myself, I was able to bid and buy things with the click of a button!

Nachteile: No downsides at all. Everything was easy and simple to use.

Antwort des Softwareanbieters

von BidRocket an 14.6.2019

We love working with you and your organization, Ariana, and appreciate the outstanding review! We are ecstatic your fundraising numbers did so well and can't wait to help you do it again in November!

Jeff Crockett
Director of Sales & Support

Efficient, User Friendly and Perfect for our Event!

Bewertet am 11.7.2019
Leanna F.
Event Manager
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Bid Rocket is a user friendly platform that allows myself and our volunteers to easily access all the tools we need to make our event registration, table management and silent auction work with ease. We are so grateful not only for the software but the support from the Bid Rocket staff. This software has made it easy for our donors to check in at our event and increase our auction visibility by switching to mobile bidding.

Nachteile: There are some features that can be tricky to figure out, but the staff at Bid Rocket is always there to help. They take our feedback to heart and are always looking for ways to develop the platform and make it better for our event.

Helps small organizations create big fundraisers

Bewertet am 12.6.2019
Misty V.
Board Director
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: BidRocket has excellent customer service. I can send an email and know that I will get an honest and helpful answer in a reasonable amount of time.

Vorteile: Once we really started jumping in and using the software we kept finding more and more benefits. We are a small organization, so having so much of the work organized for us was tremendous. We have been able to keep much better records and also help the donors feel like they are getting more personal attention. Plus, using this software eased check in, auction bidding, and elevated the overall feel of our event.

Nachteile: Our volunteers found some of the check in process a little tricky. We are hoping with more training we can fix that issue.

Antwort des Softwareanbieters

von BidRocket an 14.6.2019

Thanks for the awesome review, Misty! We can't wait to make November 2019 even better than last year!

Let's plan an extra training session for your volunteers this year :)

Jeff Crockett
Director of Sales & Support

Love Austin’s local company Bid Rocket!

Bewertet am 6.6.2019
Lisa K.
Founder
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The support team is amazing! We are a very people centric organization so we find that we work best with companies that have a great staff. They are also incredibly generous with their knowledge and time with local non-profits! Thank you fo always being so generous to our community!

Vorteile: The customer response team is magnificent! The longest I’ve waited for a response is maybe a minute. Not wasting time is priceless to me!

Nachteile: I would like for it to work with Affinipay. That would save us a great deal of money.

Antwort des Softwareanbieters

von BidRocket an 14.6.2019

We love working with you too, Lisa! Thank you for the awesome review!

As we continue to improve our system, we'll look for new opportunities to expand your processing options.

Jeff Crockett
Director of Sales & Support

Lies weitere Bewertungen