PhoneIQ

Top-Tier customer service and excellent features!

Kommentare: I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product.

Vorteile:

Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down.

Nachteile:

Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic.

Excellent solution!

Kommentare: We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support.

Vorteile:

Centralized cloud configuration, ease of handling devices and business model.

Nachteile:

Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions.

Great tool for the sales team!

Kommentare: We are happy with the product and the salesteam can make much more calls with the dialer than before.
Automated call log and comments on the Contact is also very helpfull.
Would definitely recommend PhoneIQ.

Vorteile:

We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language.

Nachteile:

We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days!

Excelente Software y Servicio

Kommentare: Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren.

Vorteile:

Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking.

Nachteile:

Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable.

Excellent Implementation

Kommentare: We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw.

Vorteile:

We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records.

Nachteile:

After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users.

Great service. Everything you will need.

Kommentare: My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad.

Vorteile:

What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial.

Nachteile:

There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed.

Excelente implementation and support

Kommentare: Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team!

Vorteile:

With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR.

Nachteile:

I think they have an opportunity for improvement in conferencing features.

Amazing App

Vorteile:

Ease of understanding how it works. Many great features!!

Nachteile:

I honestly haven't had any problems with anything related to PhoneIQ. I am delighted

Awesome Salesforce Telephony Solution

Kommentare: Not matter what, [SENSITIVE CONTENT HIDDEN] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention.

Vorteile:

Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch.

Nachteile:

We get glitches on rare occasions where the call log doesn't update immediately.

Best CTI available on appexchange

Vorteile:

Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership.

Nachteile:

I think there are no cons for this product.