---
description: Detaillierte Informationen über PhoneIQ zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PhoneIQ Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [PhoneIQ](/software/183388/phoneiq-for-salesforce)

# PhoneIQ

Canonical: https://www.capterra.com.de/software/183388/phoneiq-for-salesforce

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/183388/phoneiq-for-salesforce?page=2)

> PhoneIQ ist eine All-in-One-Kommunikationslösung für Salesforce.
> 
> Bewertung: **4.8/5** von 10 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.8/5** | 10 Nutzerbewertungen |
| Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: PhoneIQ

## Gewerblicher Kontext

- **Startpreis**: 10,00 $
- **Preismodell**:  (Kostenlose Testversion)
- **Zielgruppe**: 11–50
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch, Portugiesisch, Spanisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Amerikanische Überseeinseln, Andorra, Angola, Anguilla, Antarktis, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados und 228 weitere

## Funktionen

- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufverfolgung
- Anrufverteilung
- Anrufüberwachung
- Aufzeichnung
- Automatische Anrufverteilung
- Automatisches Telefonwahlgerät
- Berichterstattung / Analyse
- Berichterstattung über Anrufe
- CRM
- Call-Center-Management
- Computer Telephony Integration
- Dashboard
- Dateitransfer
- IVR
- Kommunikationsmanagement
- Konferenzschaltungen
- Kontaktmanagement
- Management der Anruflisten
- PBX
- Power Dialer
- Prädiktive Wähler
- Rückruf-Terminplanung
- SIP-Trunking
- Stimmenanpassung
- Syndikat-Gruppen
- Text in Sprache (verwandeln)
- Third-Party Integrations
- Umleitung der Anrufe
- VoIP (IP-Telefonie)
- Voice-Mail
- Warteschlangenmanagement
- Weiterleitung von Anrufen (Call Routing)

## Integrationen (2 insgesamt)

- Salesforce Starter
- Salesforce.org Nonprofit Cloud

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software)
- [Telefonanlage Software](https://www.capterra.com.de/directory/31101/business-phone-systems/software)
- [Cloud PBX Telefonanlagen](https://www.capterra.com.de/directory/31102/cloud-pbx/software)
- [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software)
- [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software)

## Alternativen

1. [CloudTalk](https://www.capterra.com.de/software/182004/cloudtalk) — 4.4/5 (268 reviews)
2. [3CX](https://www.capterra.com.de/software/158704/3cx) — 4.4/5 (465 reviews)
3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (315 reviews)
4. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (223 reviews)
5. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (858 reviews)

## Nutzerbewertungen

### "Top-Tier customer service and excellent features\!" — 5.0/5

> **Chad** | *23. April 2021* | Computer-Software | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down.
> 
> **Nachteile**: Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic.
> 
> I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product.

-----

### "Excellent solution\!" — 4.0/5

> **Diego** | *18. Mai 2021* | Zeitung | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Centralized cloud configuration, ease of handling devices and business model.
> 
> **Nachteile**: Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions.
> 
> We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support.

-----

### "Great tool for the sales team\!" — 5.0/5

> **Tom** | *11. Juni 2021* | Immobilien | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. 
The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language.
> 
> **Nachteile**: We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days\!
> 
> We are happy with the product and the salesteam can make much more calls with the dialer than before. 
Automated call log and comments on the Contact is also very helpfull. 
Would definitely recommend PhoneIQ.

-----

### "Excelente Software y Servicio" — 5.0/5

> **Ignacio** | *16. Juni 2021* | Biotechnologie | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking.
> 
> **Nachteile**: Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable.
> 
> Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré).  En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren.

-----

### "Excellent Implementation" — 4.0/5

> **James** | *27. April 2021* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records.
> 
> **Nachteile**: After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users.
> 
> We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw.

-----

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/183388/phoneiq-for-salesforce?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/183388/phoneiq-for-salesforce)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/183388/phoneiq-for-salesforce> |
| de-AT | <https://www.capterra.at/software/183388/phoneiq-for-salesforce> |
| de-CH | <https://www.capterra.ch/software/183388/phoneiq-for-salesforce> |
| en | <https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/> |
| en-AE | <https://www.capterra.ae/software/183388/phoneiq-for-salesforce> |
| en-AU | <https://www.capterra.com.au/software/183388/phoneiq-for-salesforce> |
| en-CA | <https://www.capterra.ca/software/183388/phoneiq-for-salesforce> |
| en-GB | <https://www.capterra.co.uk/software/183388/phoneiq-for-salesforce> |
| en-IE | <https://www.capterra.ie/software/183388/phoneiq-for-salesforce> |
| en-IL | <https://www.capterra.co.il/software/183388/phoneiq-for-salesforce> |
| en-IN | <https://www.capterra.in/software/183388/phoneiq-for-salesforce> |
| en-NZ | <https://www.capterra.co.nz/software/183388/phoneiq-for-salesforce> |
| en-SG | <https://www.capterra.com.sg/software/183388/phoneiq-for-salesforce> |
| en-ZA | <https://www.capterra.co.za/software/183388/phoneiq-for-salesforce> |
| es | <https://www.capterra.es/software/183388/phoneiq-for-salesforce> |
| es-AR | <https://www.capterra.com.ar/software/183388/phoneiq-for-salesforce> |
| es-CL | <https://www.capterra.cl/software/183388/phoneiq-for-salesforce> |
| es-CO | <https://www.capterra.co/software/183388/phoneiq-for-salesforce> |
| es-CR | <https://www.capterra.co.cr/software/183388/phoneiq-for-salesforce> |
| es-DO | <https://www.capterra.do/software/183388/phoneiq-for-salesforce> |
| es-EC | <https://www.capterra.ec/software/183388/phoneiq-for-salesforce> |
| es-MX | <https://www.capterra.mx/software/183388/phoneiq-for-salesforce> |
| es-PA | <https://www.capterra.com.pa/software/183388/phoneiq-for-salesforce> |
| es-PE | <https://www.capterra.pe/software/183388/phoneiq-for-salesforce> |
| fr | <https://www.capterra.fr/software/183388/phoneiq-for-salesforce> |
| fr-BE | <https://fr.capterra.be/software/183388/phoneiq-for-salesforce> |
| fr-CA | <https://fr.capterra.ca/software/183388/phoneiq-for-salesforce> |
| fr-LU | <https://www.capterra.lu/software/183388/phoneiq-for-salesforce> |
| ja | <https://www.capterra.jp/software/183388/phoneiq-for-salesforce> |

-----

## Strukturierte Daten

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Deutschland","address":{"@type":"PostalAddress","addressLocality":"München","addressRegion":"BY","postalCode":"81829","streetAddress":"Lehrer-Wirth-Str. 2 81829 München Deutschland"},"description":"Capterra Deutschland hilft Millionen von Nutzern die richtige Software für ihr Unternehmen zu finden – Vergleiche Tausende von Bewertungen & Ratings von top Softwareanwendungen.","email":"info@capterra.com.de","url":"https://www.capterra.com.de/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.de/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://www.linkedin.com/company/capterra/","https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.youtube.com/channel/UCYjWLCZnOKY90NAS9bFenIQ"]},{"name":"PhoneIQ","description":"PhoneIQ ist eine All-in-One-Kommunikationslösung für Salesforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b709335e-184e-4c98-9314-9aab118800ac.png","url":"https://www.capterra.com.de/software/183388/phoneiq-for-salesforce","@id":"https://www.capterra.com.de/software/183388/phoneiq-for-salesforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.de/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":10},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.de/software/183388/phoneiq-for-salesforce#faqs","@type":"FAQPage","mainEntity":[{"name":"Was ist PhoneIQ?","@type":"Question","acceptedAnswer":{"text":"PhoneIQ ist eine All-in-One-Kommunikationslösung für Salesforce.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.de/software/183388/phoneiq-for-salesforce#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startseite","position":1,"item":"/","@type":"ListItem"},{"name":"Call-Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"PhoneIQ","position":3,"item":"/software/183388/phoneiq-for-salesforce","@type":"ListItem"}]}]}
</script>