von Superhost Tools5 / 5 94 Bewertungen
Wer nutzt diese Software?
Durchschnittliche Bewertung94 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis 5,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Angaben zum Hersteller
- Superhost Tools
Superhost Tools Funktionen
- Gast-Kommentare / Bewertungen
- Gebühren- / Kommissionsmanagement
Die hilfreichsten Reviews für Superhost Tools
Bewertet am 2.3.2019
Kommentare: It just makes communication easier and more professional.
Vorteile: I'm a 68 year-old woman and not very computer skilled, but I've found Superhost easy to use. What I use most is the messaging. It is customizable. I've chosen to write my own messages when I first receive a reservation, but if it is a last-minute reservation I have Superhost set to send a welcome message. I've also set Superhost to send a message the morning after the guests' first night to ask if they have everything they need, and then the night before departure to remind them how to check out. This saves a lot of time and scheduling on my part, and most guests seem to feel that I am being attentive.
Nachteile: I haven't had any problems with it. I haven't used the pricing software yet.
Bewertet am 1.3.2019
Amazing time saving tool !
Kommentare: We have 120 properties on airbnb since it started and we have bbeen Superhost's for the last year since using Superhost tools, I really believe without this amazing app we would not be a Superhost, it answers all your message within a minute , so speeds up response time, sends out feedback positive prompts so ensures your feedback is great, just get it Basta !
Vorteile: Saves hours of messaging, quick response time ( handy when we get messages at 3am) ensures all import messages are sent ( directions, check in, check out) automates the time consuming reviews .
Nachteile: There was a couple of minor improvements I thought would be useful when I first started using it, I send a message to them, expecting no reply or the usual thank you note, support team came back to me more or less by return agreed with me and 2 days later had made the improvement, great service. Thinking about it, I guess the only improvement would be to have several feedback comments loaded that are selected at random.
Bewertet am 1.3.2019
Saves us unbelievable amount of time and improves service
Kommentare: Excellent overall experience with this tool. It does what it is supposed to reliably and we can get on with our other Airbnb services :)
Vorteile: Simple to construct event driven (checking, check out, settled in, inquiry, etc) from templates and edit those messages if necessarybin advance. Messages to coordinate services providers such as self-checkins, cleaners, cleaners etc never get overlooked or contain typing errors. We have two AirBnB's and this communication overhead is very significant.
Nachteile: We don't use the pricing feature as much yet.
Bewertet am 23.6.2019
A good automation tool...
Kommentare: Easy, fine, relieves the stress of missing a welcome reply while we are travelling out of range.
Vorteile: ...Well worth the investment, and peace of mind for auto-replies.
Nachteile: Sometimes the automated template emails did not go out in the best order. Would like to fine-tune that order.
Bewertet am 15.3.2019
Huge Help for Airbnb Mgmt: Still Some Missing Features
Kommentare: Overall great experience. If I could see the few features I've mentioned added I would be eager to continue with the service. Without these services I may try other offers. But overall I'm very happy with the tools.
Vorteile: Automated messaging has hugely streamlined my client management processes. The support team was readily available to answer my questions in a timely manner. The trial period provides a generous introduction to the tool.
Nachteile: I had issues with the pricing tools. I will continue to do this manually on the platform. I had issues with automated reviewing of customers-it seems I will have to do this manually (although I'd rather not). I would really like to be able to automatically send a customized .pdf neighborhood guide attached to a message or email to my guests (but unfortunately cannot).