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Host Tools
Was ist Host Tools?
Ein automatisiertes Messaging-Tool und eine Preisfindungs-Engine für Airbnb-Anbieter. Verbessere das Gasterlebnis und erhöhe deine 5-Sterne-Bewertungen.
Wer verwendet Host Tools?
Airbnb-Anbieter weltweit.
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Host Tools
Bewertungen über Host Tools

Great tool to automate Airbnb messaging
Vorteile:
Easy to set up, saves time and trouble, great customer service
Nachteile:
A bit expensive for multiple listings, message timing is not spot on
Saves us unbelievable amount of time and improves service
Kommentare: Excellent overall experience with this tool. It does what it is supposed to reliably and we can get on with our other Airbnb services :)
Vorteile:
Simple to construct event driven (checking, check out, settled in, inquiry, etc) from templates and edit those messages if necessarybin advance. Messages to coordinate services providers such as self-checkins, cleaners, cleaners etc never get overlooked or contain typing errors. We have two AirBnB's and this communication overhead is very significant.
Nachteile:
We don't use the pricing feature as much yet.
Unreliable with poor customer support
Kommentare: The [SENSITIVE CONTENT] used to be very responsive through the chat window, but it's about a year or so that they either do not reply or reply with a long delay. Quite often, the response isn't helpful either. There is no phone number to call either. They increased their process for better customer service, but it worsen in practice. We're looking to move our business to a different platform.
Vorteile:
The pricing rules cover many combinations and flexibility, allowing one to define custom pricing based on dates and other conditions.
Nachteile:
Hosttools still has many bugs and occasionally causes accounts to disconnect, syncing issues, etc. For example, we have received many double bookings due to sync problems. I reposted many of the bugs to the owners over the years, but even after a few years, many haven't been fixed.
Wish I'd Found It Sooner
Kommentare: I wish I'd found Superhost Tools sooner! This has made the Airbnb experience with our guests so much better! The pre-written templates are a great starting point to making sure your guests have all the information they need for their stay. Our guests have gushed about how great our communication is — and we know we were lacking in that area previously. Since we both own our own business, and Airbnb is something we do on the side, it'd been super helpful for us now that our guests think that we're initiating conversation with them to check in on their stay. I wish we'd had it the past two years!
Vorteile:
Superhost Tools is easy to set up and has pre-written templates that you can customize to fit your Airbnb. It's made communication with our guests so much more reliable, and our guests have been gushing with how great of attention we pay to them.
Nachteile:
I had some pricing glitches that caused some issues at first, and customer service didn't write me back after the initial email.
Very useful
Vorteile:
The automated messaging is really helpful. Also I use the automated feedback for my airbnb guests. Really helpful and a time saver.
Nachteile:
I wish it had dynamic listing dates where you could limit the number of or day one day bookings but it opened up week of.
Superhost Tools Is Definitely Worth the Money!
Vorteile:
Supherost Tools is well worth the money in time management alone! It has saved me hundreds of dollars in such a small span of time, by not having to deal with the pain of manually entering EVERYTHING, and being able to automate a good deal of it. I expect my company will save THOUSANDS in the near future while continuing to use this product!
Nachteile:
It took me a little bit to figure out how everything worked, but once I did, it was well worth the wait!
Save time with SuperHost Tools
Kommentare: Save me time and I never miss sending emails with the automation tools.
Vorteile:
Anything that saves me time and helps me keep my 5 star review is worth it! The email responder is what I use most. Also can t beat the price.
Nachteile:
I'm not using the pricing yet since I was with another service, but may try it out.
Automize all host duties at one go. Very handy tool
Vorteile:
There are lot of tools out there do the same job. For starters Host tools is very inexpensive. Starts at $5 for month but still it removes a lot of hassle when it comes to hosting. When you automoze the texted what the guest should receive when checking in checking out etc, it eliminates human effort.
Nachteile:
I would like to to see automated pricing to be more effective. Identifying each city’s events etc.
The most timesaving app i have ever found!
Vorteile:
Easy to make use of (checking, check out, settled in, inquiry, and so on) from editable templates you can alter in advance, to messages to facilitate other services (self-checkins, cleaners etc) to ensure they are never missed. Since using this tool it has become critical to our business.
Nachteile:
nothing found so far, it can sometimes be a little slow but i think that may be due to my internet.

Tools for the Superhost
Vorteile:
I like that it features tools to help me automate most of my listings and messaging which takes the most time out of my day. I can focus on other tasks while the Superhost Tools manages my listings for me.
Nachteile:
I wish that the pricing engine was better, I find myself having to manually reset the pricing when there's a high peak weekend in my area.
A well-scoped, easy-to-use product.
Vorteile:
What Host Tools does it does very well; messaging and pricing. With the new August Lock integration, my guests no longer need to dig through their inbox to find their lock code, since Host Tools puts it right in their Airbnb message thread. As for the pricing, while it's already much more flexible than Airbnb, allowing the ability to price a percentage above or below Airbnb's smart pricing, I've also found it's more reliable. Questions I've asked about the product are always answered within a day.
Nachteile:
There's not much I would change about Host Tools. Conditional messages in which parts of messages can be customized might be nice (use case: remind guests to fill out the NYS COVID travel form, but only if they're coming from out of state). Or the ability to see the results of messages based on actual upcoming events.
Amazing time saving tool !
Kommentare: We have 120 properties on airbnb since it started and we have bbeen Superhost's for the last year since using Superhost tools, I really believe without this amazing app we would not be a Superhost, it answers all your message within a minute , so speeds up response time, sends out feedback positive prompts so ensures your feedback is great, just get it Basta !
Vorteile:
Saves hours of messaging, quick response time ( handy when we get messages at 3am) ensures all import messages are sent ( directions, check in, check out) automates the time consuming reviews .
Nachteile:
There was a couple of minor improvements I thought would be useful when I first started using it, I send a message to them, expecting no reply or the usual thank you note, support team came back to me more or less by return agreed with me and 2 days later had made the improvement, great service. Thinking about it, I guess the only improvement would be to have several feedback comments loaded that are selected at random.
I depend on the automated emails
Kommentare: I enjoy the software. It helps me tremendously. One of the most important things with messaging is accessing scheduled messages into make changes to those as necessary before they go out. Making that more easy to access would be helpful.
Vorteile:
Good automated email set. Other pricing tools that I haven’t yet made use of. Quick response from customer support.
Nachteile:
Difficult to use on mobile device web browser after the recent update. I haven’t used it on a computer recently. Wasn’t able to get pricing tools working in my own.
Time efficient solutions
Kommentare: Superb value. It has made communications with guests so easy that once set up I don’t give it a second thought. Everything is timed and links with Airbnb database mean messages are personalised so don’t seem impersonal. Can’t thank [SENSITIVE CONTENT HIDDEN] and the team enough in helping me get set up.
Vorteile:
Once I got the hang of the messaging system it has been a good send. It means we no longer have to watch the calendar as it is fully automated. Great customer / tech support very responsive. I can send guests documents via Drop box. Love it, it is a game changer!!!
Nachteile:
Nothing. I love the ease and running it via my phone or Mac.
Can Make It Your Own
Vorteile:
You can make it your own and write your own algorithms.
Nachteile:
Manuals are outdated. It is hard to find someone who is highly educated on this software.
Airbnb made easy
Kommentare: If you want to save hours each week answering emails from Airbnb, this is the program.
Vorteile:
This tool allowed us to enjoy our lives and get away from the computer keyboard.
Nachteile:
There was a small learning curve we had to learn.
HOST Tools software review
Kommentare: This has been very helffull in taking off some hard work of following up every message and so. And what it is very valuable for me, is that I can send very accurate indications, rules and much more information a need the guest to know prior their arrival and when in the place.
Vorteile:
Easy to use and you practically not worry about been writing messages and rules on every time you book a place. The software does everything for you, on a timely manner ( previously programmed )
Nachteile:
There are some messages in the last minute that are set chronologically in sort order of conversation that some times the systema send disorderly and the guest probably realizes it is a bot or automated messages. I dont know if I could fix that or if is just like that. Anopther Con is that Now airbnb is working on a free host tool, not so good at the moment but eventually will be similar and with no price.
Life Saver
Vorteile:
This tool is honestly a life saver. I went from managing an airbnb all day every day, to barely having to do anything now except just over seeing and making sure everything is running smoothly.
Nachteile:
I LOVE the fact that you can have it text the cleaning people to have them schedule the cleanings and it reminds them the morning of, however that feature stopped working for awhile and hasn't been texting my cleaning lady. Thankfully i reached out to her to make sure she was good for all the cleanings this month, and her response was "what cleanings?". It would have been a nightmare had I not reached out to her!!! So as much as I'd like to fully rely on this tool, I still have to over see everything and stay on top of everything so nothing gets missed.
Can't be beat on value for money
Kommentare: My overall experience has been great.
Vorteile:
Host Tools is great for setting up pricing with AirBnB. Takes a little time (less than an hour for me) to understand what is happening and how you need to arrange things but once set up correctly, it's great. Customer support is also great.
Nachteile:
Nothing I can think of. Yes, others have more features but for most AirBnB hosts, Host Tools is more than enough.
Incredible total package software for vacation rental management
Vorteile:
Ease of use, all-encompassing, straightforward, and functional.
Nachteile:
There isn't anything about HostTools that I dislike
simply Shimla
Kommentare: Good.
Vorteile:
I can sit back and trust it to reply and manage my customers
Nachteile:
Doesn't always sync so well with Air bnb and wish it would work among other sites as well.
The only auto-messaging web app you will need
Vorteile:
Once the web-app is set us (which only takes 5-10 minutes) with my personalized message templates, I no longer need to message each guest. This web-app cut down 80% my time messaging of guests. It automatically sends personalized messages such as thanks for booking, check-in instruction two days prior to their check-in, reminds guest to check-in on the day of their check-in, reminds guest to check-out on the day- of their check-out, reminds guest to leave a review if they haven't already. I can't stress this enough. It costs only little. Thanks you for making my life so much easier.
Nachteile:
I thought about this for 5 minutes but I don's see any.
Saves me time and keeps my business looking professional
Kommentare: Great! Help there when I've needed it, quick responses every time.
Vorteile:
Easy to set up and edit. Can have as many automated messages as you need. Keeps my guests informed. Encourages guests to alert me of any problems.
Nachteile:
Cant think of anything at all! All great from my experience.
In Betracht gezogene Alternativen:
Very good up and always getting better
Kommentare: I love this platform.
Vorteile:
I love that I have instant access to the owner and builder of the platform. Always accepting of new features and supporting of current features. I love the blogs that are written as well as it helps me determine some business methods.
Nachteile:
There are quite a lot of features that could be better and more user friendly.
Just what you need
Vorteile:
Not overloaded with features, easy to use
Nachteile:
Can't attach photos to messages, can't queue in order messages wanted to send the same timr